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Full Time Call Center Jobs in Calgary, AB (NOW HIRING)

GardaWorld

Full time Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

This is a full time position. Schedule Details This position follows a rotating bi-weekly schedule ... Experience in a call center is an asset * Adept to problem solving and conflict resolution

Miratech

Senior UC Engineer

Calgary, AB · On-site

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. The ... The role focuses on Cisco Webex Calling, Webex Contact Center, Voice Recording, Trading Turret (IPC ...

Miratech

Genesys Cloud Architect

Calgary, AB · Remote

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... contact center solutions * Strong knowledge of: IVR, call flows, and routing strategies;

A&W Canada

A&W Full time Cash/kitchen helper

Calgary, AB

CA$15.25 - CA$15.75/hr

To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work. We ...

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How much do full time call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for full time call center in Calgary, AB is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $17.55 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

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The most popular types of Call Center jobs in Calgary, AB are:

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Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Calgary, AB as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 14% Part Time, and 13% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $33,707 per year, or $16.2 per hour.

Full time Control Centre Operator

Calgary, AB • On-site

GardaWorld
Public Safety Administration • 1 - 5K employees

5.1

Company rating: 5.1 out of 10

Based on 411 frontline employees who took The Breakroom Quiz

91st of 118 rated security

Recommended by students

Paid breaks

Respectful managers

Learn more about GardaWorldexternal

CA$22 - CA$23/hr

Full-time

Posted 17 days ago

Job description

Your mission at GardaWorld

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors!  You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a full time position.

Schedule Details

This position follows a rotating bi-weekly schedule with staggered overnight shift times:

  • Night Shifts: 18:00-06:00 or 18:45-06:45

Position 1

  • Week 1: Wednesday to Friday (4-on/3-off schedule)
  • Week 2: Wednesday to Saturday (4-on/3-off schedule)

Position 2

  • Week 1: Saturday to Tuesday (4-on/3-off schedule)
  • Week 2: Sunday to Tuesday

Please note that shift start and end times may vary between 18:00-06:00 and 18:45-06:45 depending on operational requirements.

Job Benefits

  • We offer wages starting at $22-$23/hr and health benefits
  • Opportunities to grow alongside GardaWorld 
  • Continuing education through GardaWorld Campus 
  • Corporate discounts 

What does a Western Canada Control Center Operator do in Calgary?

Key Objectives:

  • Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level
  • Follow communication scripts and use knowledge of the company's products and services to go off script when necessary
  • Identify customer needs, research issues, resolve complaints, and provide solutions
  • Maintain ownership of calls throughout the lifecycle of the caller's request, including follow-ups with end-users and escalation team
  • Recommend improvements to systems and processes for improved organizational efficiency

Daily and Weekly Tasks:

  • Communicate and liaise with Branch Management, Supervisors, Security Guards across Western Canada to provide after-hours support with operational issues.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions are addressed appropriately
  • Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity, and quality objectives
  • Leverage data and insights gathered in the control center to recommend and influence process improvement opportunities
  • Handle Inbound/outbound calls providing resolutions, handle inquiries and escalations to branch level.
  • Actioning various alerts to ensure the health and safety

Qualifications:

  • Have a high school diploma or equivalent 
  • 1-2 years of previous Customer service required
  • Able to work in a fast-paced environment and handle working under pressure 
  • Ability to multitask, manage time and prioritize
  • Experience in a call center is an asset
  • Adept to problem solving and conflict resolution
  • Comfortable learning new computer programs
  • Able to pass the typing test with minimum average score of 50-60 words per minute.
  • Flexible availability
  • Be able to provide a clean criminal background check 

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