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Full Time Amazon Problem Solver Jobs in Baltimore, MD

SAIC

Service Desk Technician

Aberdeen Proving Ground, MD · On-site

$40K - $80K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum ... A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self ...

SAIC

Service Desk Technician

Aberdeen Proving Ground, MD · On-site

$40K - $80K/yr

Technical Support Schedule: Full-Time Shift: Day Job Travel: Yes - 10% of the time Minimum ... A problem solver and troubleshooter who thrives in resolving complex problems. * Strong self ...

StrideCare

RCM Manager

Forest Hill, MD · On-site

Job Type Full-time Description Job Summary: The Revenue Cycle Management (RCM) Manager is ... Process-oriented problem solver with analytical skills. * Knowledge of healthcare regulations and ...

Boyd Cru Wines

Be Seen First

Assistant Manager

Savage, MD · On-site

$20 - $25/hr

The ideal candidate is a proactive problem-solver with strong communication skills and a commitment ... Quarterly bonus based on performance Job Type: Full Time Benefits : We offer worker's compensation.

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Full Time Amazon Problem Solver information

See Baltimore, MD salary details

$10.9K

$63.6K

How much do full time amazon problem solver jobs pay per year?

As of Sep 14, 2026, the average yearly pay for full time amazon problem solver in Baltimore, MD is $63,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $63,600.00 per year, depending on experience, location, and employer.

What does a full time Amazon problem solver do?

A Full Time Amazon Problem Solver is responsible for identifying and resolving issues on the warehouse floor to ensure smooth operations. Their tasks include troubleshooting workflow problems, providing support to associates, and helping maintain high productivity and safety standards. They often collaborate with managers and other teams to address bottlenecks, process defects, and inventory discrepancies. This role is critical in maintaining efficiency and meeting performance goals in Amazon fulfillment centers.

What are the key skills and qualifications needed to thrive as a full time Amazon problem solver?

To thrive as a Full Time Amazon Problem Solver, you need strong analytical abilities, attention to detail, and experience in warehouse operations, often supported by a high school diploma or equivalent. Familiarity with Amazon’s warehouse management systems, handheld scanners, and safety protocols is typically required. Effective communication, teamwork, and adaptability are standout soft skills for resolving issues quickly and collaborating with diverse teams. These skills and qualities are crucial for maintaining operational efficiency, ensuring order accuracy, and supporting a safe and productive work environment.

What are some common challenges full time Amazon problem solvers face and how can they effectively manage them?

Full Time Amazon Problem Solvers often encounter challenges such as rapidly resolving operational issues, balancing multiple tasks during peak periods, and communicating efficiently with associates and management. To manage these, strong organizational skills and adaptability are essential, as is staying calm under pressure. Effective Problem Solvers proactively prioritize tasks, maintain clear documentation, and foster positive teamwork to ensure smooth workflow and minimize disruptions in the fulfillment process.

What is the difference between Full Time Amazon Problem Solver vs Full Time Amazon Customer Service Associate?

AspectFull Time Amazon Problem SolverFull Time Amazon Customer Service Associate
Required CredentialsHigh school diploma or equivalent; problem-solving skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; focus on troubleshooting and resolving issuesCall centers or online chat; assisting customers with inquiries
Employer & Industry UsageAmazon logistics, tech support, and operationsAmazon retail and customer support
Common Search & ComparisonProblem-solving, troubleshooting, technical supportCustomer service, support, inquiries

In summary, Full Time Amazon Problem Solvers focus on resolving technical and operational issues within Amazon, requiring strong problem-solving skills. In contrast, Full Time Amazon Customer Service Associates primarily handle customer inquiries and support, emphasizing communication skills. Both roles are essential in Amazon's service ecosystem but differ in daily tasks and skill requirements.

How to become a full time Amazon problem solver?

To become a full-time Amazon problem solver, candidates typically need strong problem-solving skills, familiarity with Amazon's customer service policies, and experience with troubleshooting or technical support. Relevant qualifications may include prior customer service experience, proficiency with Amazon's internal tools, and the ability to work in a fast-paced environment, often requiring flexible schedules and good communication skills.

What are popular job titles related to Full Time Amazon Problem Solver jobs in Baltimore, MD?

For Full Time Amazon Problem Solver jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Full Time Amazon Problem Solver jobs in Baltimore, MD look for?

The top searched job categories for Full Time Amazon Problem Solver jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Full Time Amazon Problem Solver jobs?

Cities near Baltimore, MD with the most Full Time Amazon Problem Solver job openings:

Full Time Amazon Problem Solver jobs near you
Infographic showing various Full Time Amazon Problem Solver job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,325 per year, or $30.4 per hour.

Service Desk Technician

Aberdeen Proving Ground, MD • On-site

SAIC
IT Services • 10K+ employees
Learn more about SAICexternal

$40K - $80K/yr

Full-time

Re-posted 6 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

Job ID: 2615508

Location: Aberdeen Proving Ground, MD, US

Date Posted: 2026-08-10

Category: Information Technology

Subcategory: Technical Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: ORA_ON_SITE


Description

SAIC is seeking a Service Desk Technician II to serve as the face of a new team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Aberdeen, MD.  Work is performed on site.

Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.

Job Responsibilities:

  • Provide Tier I and Tier II technical support for hardware and software.
  • Recommend system modifications to enhance the usability of Information Systems and network resources.
  • Route and escalate requests to Tier III and other teams for quick customer issue resolution.
  • Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.

Qualifications

Required Education and Yrs of experience:

  • Must have a High School Diploma with two (2) years of relevant experience working in an IT or Service Desk environment.
  • Experience with Cisco products.

Clearance Requirements:

  • Must be a US Citizen. 
  • Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.

Required Certification:

  • IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.). 
  • Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.

Preferred:

  • BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
  • CCNA highly preferred.
  • Experience creating and modifying documentation for technical processes and procedures.
  • Experience working in a Department of Defense (DoD) environment.
  • A problem solver and troubleshooter who thrives in resolving complex problems.
  • Strong self-starter requiring minimal supervision.
  • Excellent communication skills (written and oral) and interpersonal skills.
  • Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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