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Full Time Amazon It Help Desk Jobs in Rome, GA (NOW HIRING)

U.S. Navy

IT Professional

La Fayette, GA

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Summerville, GA

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Professional

Aragon, GA

Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted • Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsAmazon It Help Desk JobsFull Time Amazon It Help Desk JobsFull Time Amazon It Help Desk Jobs in Rome, GA

Full Time Amazon It Help Desk information

See Rome, GA salary details

$37.5K

$83.8K

$124.6K

How much do full time amazon it help desk jobs pay per year?

As of Jul 14, 2026, the average yearly pay for full time amazon it help desk in Rome, GA is $83,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon It Help Desk vs Full Time Amazon Network Technician?

AspectFull Time Amazon It Help DeskFull Time Amazon Network Technician
CertificationsCompTIA A+, ITIL, Microsoft certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentHelp desk support, remote and on-site troubleshootingNetwork infrastructure setup, maintenance, on-site troubleshooting
Employer & Industry UsageCustomer support for IT issues within AmazonNetwork infrastructure management within Amazon facilities

While both roles support Amazon's IT infrastructure, the Amazon It Help Desk focuses on end-user support and troubleshooting software or hardware issues, often remotely. The Amazon Network Technician specializes in maintaining and repairing network hardware and infrastructure on-site. Both roles require relevant certifications and are essential for Amazon's IT operations, but they differ in daily tasks and technical focus.

What are popular job titles related to Full Time Amazon It Help Desk jobs in Rome, GA? For Full Time Amazon It Help Desk jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Full Time Amazon It Help Desk jobs in Rome, GA look for? The top searched job categories for Full Time Amazon It Help Desk jobs in Rome, GA are:
What cities near Rome, GA are hiring for Full Time Amazon It Help Desk jobs? Cities near Rome, GA with the most Full Time Amazon It Help Desk job openings:
Full Time Amazon It Help Desk jobs near you

IT Support Technician - Night Shift

HANWHA Q CELLS USA INC

Dalton, GA • On-site

$19 - $26/hr

Full-time

Posted 12 days ago

Job description

Job Summary:
Hanwha Q CELLS USA INC is seeking an IT Support Technician to provide technical assistance and support for computer systems, hardware, and software. The role involves troubleshooting and repairing IT assets, providing help desk support, and maintaining communication with users regarding their support requests.
Responsibilities:
• Deploy, maintain, troubleshoot, and repair IT assets including desktop computer systems and peripherals, software applications, laptops, printers, tablets, smartphones, etc.
• Provide help desk support to all MS Windows users related to hardware, software, and network connectivity issues; diagnose, test, and repair of hardware and software issues.
• Run diagnosis on infrastructures (servers, network, and database) to identify troubles, and suggest and execute solutions.
• Monitor and execute solutions for the communication issues between MES (Manufacturing Execution System) and equipment.
• Receive and document all user support requests in the designated help desk work order system; maintain communication with end-users and supervisor regarding work order activity; update/close work orders in a timely manner.
• Escalate technical support issues to appropriate technical staffs as needed.
• Provide IT resource support and trainings for the employees.
• Contribute to the maintenance of the IT assets, database, and the help desk work order system.
• Prepare and maintain IT service documentation, statistics, and reports.
• Adhere to the policies and procedures of Hanwha Q CELLS.
• Perform other duties and special projects, as assigned by management.
Qualifications:
Required:
• An associate’s degree in related field
• Proficiency in Microsoft Office and Windows OSs (from Windows 7 to the latest edition)
• Strong knowledge of IT hardware, software, and network
• Proven track record of providing outstanding customer service
• Able to stand and walk the production area, and lift items up to 50 pounds
• Able to tolerate a fast-paced work environment in areas that are not climate controlled
• Assertive, able to cope with pressure, a team player
Preferred:
• Experience with an enterprise desktop management system (SCCM or JAMF Casper Suite) and/or experience supporting enterprise systems such as Microsoft Exchange, Active Directory, Cisco telephony, and VMware
• Experience with hardware troubleshooting; simple repairs; web/desktop publishing; smartphones; network printing; viruses/spyware; wireless; IP; and telephony systems, all beneficial
• Certification in A+, Network+, Microsoft Desktop Support
• Demonstrated excellent verbal and written communication skills
• Able to work night shifts
Company:
Today, the world has come to realize that practical solutions can be found in eco-friendly energy sources that could dramatically reduce the pace of climate change. Founded in 2019, the company is headquartered in Dalton, Georgia, US, , with a team of 501-1000 employees. The company is currently Late Stage.

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