Full Time Allegheny County Jobs (NOW HIRING)

Salary: $18.83 - $27.69 Hourly
Location : Allegheny County, PA
Job Type: Civil Service Seasonal Full-Time
Job Number: CS-2026-56083-00102
Department: Department of Human Services
Division: HS Allegheny CAO Hdq
Opening Date: 08/12/2026
Closing Date: 8/25/2026 11:59 PM Eastern
Job Code: 00102
Position Number: Multiple positions may be filled from this posting.
Union: AFSCME
Bargaining Unit: A1
Pay Group: ST03
Bureau / Division Code: 00210200
Bureau / Division: Office of Income Maintenance - Allegheny County Assistance Office
Worksite Address: 301 5th Avenue
City: Pittsburgh, Pennsylvania
Zip Code: 15222
Contact Name: Joshua Joy
Contact Email: jojoy@pa.gov
THE POSITION
As a Clerical Assistant 2 (LIHEAP) with the Department of Human Services, you will help ensure that individuals and families receive timely support. This position gives you the opportunity to build strong connections as you assist customers and staff. Your work will make the daily operations of the Allegheny County Assistance Office more effective. Step into a role where your efforts create meaningful results.
DESCRIPTION OF WORK
This position supports the daily operations of the Allegheny County Assistance Office by helping staff and customers with important clerical tasks. The role promotes smooth and accurate handling of documents, inquiries and customer needs. As a Clerical Assistant 2 (LIHEAP), you will perform the following duties:

• Mail Processing: Process incoming and outgoing mail by receiving, opening, date stamping, clearing and sorting items
• Application Handling: Clear, AP, scan and attach LIHEAP applications for both Cash and Crisis programs
• Customer Reception: Greet walk in clients in a professional manner and direct them by contacting the appropriate staff person
• Verification Management: Take client verification materials to forward to the proper staff member and scan documents after date stamping
• Phone Support: Answer telephone calls, take messages for staff and provide general information to customers
• Office Equipment Operation: Operate office equipment including copier, scanner, PC, shredder and printer

Interested in learning more? Additional details regarding this position can be found in the
Work Schedule and Additional Information:

• Full-time, seasonal employment, 37.5 hours per week.
  • This is a full time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy will be given to candidates who live within Allegheny County. If no eligible candidates who live within Allegheny County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our

• Yes

02
WORK BEHAVIOR 1
Sorts, files, and retrieves documents.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• I have experience sorting, filing, and retrieving documents. I sorted documents and filed them using a specific system to keep them organized. I retrieved documents/files as needed.
• I have experience sorting documents and filing them using a specific system to keep them organized; OR I have experience retrieving documents/files.
• I have NO experience related to this work behavior.

03
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The type(s) of filing systems utilized (alphabetic, numeric, geographic, subject, chronological, color coding, etc.)
3. The actual duties you performed related to sorting, filing, and retrieving documents
4. Your level of responsibility

04
WORK BEHAVIOR 2
Enters information into the computer.
Levels of Performance
Select the "Level of Performance" which best describes your claim.

• I have experience entering information into a computer, verifying the accuracy of the information, and formatting it according to established standards.
• I have experience entering information into a computer and formatting it according to established standards. I was NOT responsible for verifying the accuracy of the information.
• I have experience entering information into a computer using previously formatted documents or templates.
• I have NO experience related to this work behavior.

05
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this w