Benefits:- 401(k)
- Employee discounts
- Health insurance
- Paid time off
- Opportunity for advancement
- Training & development
Customer Service & Account Representative โ Cigar and Wine Wholesale Business
Smokin' Betty's Cigars is seeking a dependable and motivated Customer Service & Account Representative to join our cigar and wine wholesale team. This position combines customer service, inside sales, inventory support, and order fulfillment responsibilities. The ideal candidate is organized, personable, and comfortable building relationships with existing accounts while supporting day-to-day warehouse and retail operations.
Position Summary
The Customer Service & Account Representative is responsible for maintaining relationships with existing wholesale accounts through outbound calls and order follow-up, assisting walk-in customers, processing incoming deliveries, managing inventory, and fulfilling online orders. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities
- Call existing wholesale customers to generate and process repeat ordersย
- Maintain strong customer relationships through regular follow-up and account supportย
- Assist walk-in retail customers with cigar, wine, and accessory purchasesย
- Provide knowledgeable and professional customer serviceย
- Receive incoming deliveries and verify shipment accuracyย
- Stock shelves and maintain organized inventory storageย
- Assist with inventory counts and inventory managementย
- Pick, pack, and ship online customer orders accurately and efficientlyย
- Process sales transactions and maintain accurate recordsย
- Maintain cleanliness and organization of the showroom, warehouse, and shipping areasย
- Assist with opening and closing procedures as neededย
- Follow all company policies regarding tobacco and alcohol sales complianceย
- Answer customer calls and accepting phone orders.
Qualifications
- Previous customer service, sales, retail, or warehouse experience preferredย
- Strong phone communication and relationship-building skillsย
- Ability to work independently and manage multiple tasksย
- Basic computer skills and familiarity with Excel, Outlook and QuickBooks preferredย
- Ability to lift and move inventory shipmentsย
- Reliable attendance and punctualityย
- Must meet legal age requirements for tobacco and alcohol salesย
Benefits
- 401(k) retirement planย
- $150 monthly contribution toward medical expensesย
- 5 personal paid days offย
- 5 paid holidays annuallyย
Schedule
- Full-time positionย
- Some weekend availability may be requiredย
Compensation
- Competitive hourly pay based on experienceย
Interested candidates should submit a resume and contact information for consideration.