Fulfillment Manager Jobs in Raleigh, NC (NOW HIRING)

Role Summary

The Senior Product Manager is accountable for defining and executing the product vision, strategy, and roadmap for enterprise supply chain distribution platforms, including Warehouse Management Systems (WMS), Labor Management Systems (LMS), Yard Management Systems (YMS), Warehouse Execution Systems (WES), and Warehouse Control Systems (WCS).

This role serves as a strategic leader at the intersection of distribution operations, supply chain engineering, automation, and enterprise IT, driving the delivery of scalable, integrated, and high-performing solutions that enable real-time warehouse execution, labor optimization, inventory accuracy, and end-to-end fulfillment visibility.

The Senior Product Manager partners closely with engineering, architecture, data, and operations leaders to translate complex warehouse and fulfillment challenges into differentiated product capabilities that deliver measurable improvements in throughput, service levels, and cost efficiency.

Key Responsibilities

• Define and own the end-to-end product strategy, roadmap, and long-term vision for distribution systems (WMS, LMS, YMS, WES, WCS) aligned to enterprise supply chain objectives

• Identify opportunities to improve warehouse throughput, labor productivity, inventory accuracy, and fulfillment performance using technology and data insights

• Lead product discovery efforts with distribution operations, engineering, and automation teams to validate solutions and define value-driven capabilities

• Own the full lifecycle of distribution technology products, from ideation through implementation, rollout, and continuous improvement

• Develop and prioritize product backlogs, epics, and user stories aligned to core warehouse workflows (receiving,put away, replenishment, picking, packing, shipping, yard execution)

• Partner with engineering and architecture teams to deliver scalable, resilient, and secure solutions across WMS, WES, WCS, robotics, and material handling systems

• Enable system orchestration and real-time execution through integration across warehouse, automation, transportation, and order management systems

• Lead cross-functional agile teams spanning IT, supply chain, automation/controls engineering, and operations

• Serve as the primary liaison between distribution operations, DC leadership, automation teams, and IT delivery teams

• Influence senior stakeholders on product strategy, prioritization, automation investments, and trade-offs across cost, service, and scalability

• Champion a data-driven, operations-first mindset using warehouse KPIs, system telemetry, and user feedback

• Define and track KPIs such as order throughput, pick rates, dock-to-stock time, labor utilization, inventory accuracy, and fulfillment SLAs

• Analyze product and operational performance data to drive prioritization and continuous optimization

• Evaluate technical trade-offs across speed, cost, system complexity, and automation integration

• Ensure alignment with enterprise standards for security, resiliency, and operational continuity in warehouse environments

• Drive continuous improvement initiatives including legacy system modernization, automation enablement, and technical debt reduction

Qualifications & Skills

• 8+ years of product management experience in enterprise supply chain or distribution technology environments

• Proven experience delivering or managing WMS, LMS, YMS, WES, or WCS platforms

• Strong understanding of warehouse operations, fulfillment flows, and distribution center processes

• Experience integrating enterprise systems including OMS, TMS, ERP, and automation/controls platforms

• Strong understanding of SDLC, APIs, cloud platforms, and event-driven architecture

• Experience leading Agile orSAFeproduct teams

• Strong business and financial acumen with the ability to link technology investments to operational outcomes

• Exceptional communication and stakeholder management skills across IT and operations leadership

• Ability to influence senior leaders on complex system and operational decisions

• Strong problem-solving skills with the ability to navigate ambiguity in large-scale distribution environments

• High ownership, accountability, and results orientation