Fulfillment Associate Summary
Join Millennium Print Group as a Fulfillment Associate!
We're looking for a detail-oriented professional to join our Fulfillment team and help ensure customer orders are processed accurately and delivered on time. If you thrive in a fast-paced environment, enjoy working across multiple departments, and take pride in providing exceptional customer service, we'd love to hear from you.
Location: Cary, NC
Schedule: Full-time, Onsite
Pay & Benefits: Competitive pay + comprehensive benefits package
What You'll Do
- Receive and process customer orders through electronic systems
- Enter customer, billing, and order information accurately and efficiently
- Communicate shipping dates, delivery schedules, and potential delays to customers
- Review orders for completeness and coordinate resolution of missing information
- Route order information to appropriate departments to support fulfillment activities
- Partner with Production, Sales, Shipping, Warehouse, and Delivery teams to track and manage customer orders
- Maintain accurate records and documentation related to order processing activities
- Provide shipment updates, tracking information, and order status communications
- Follow all company safety, quality, security, and ISO procedures
- Support additional fulfillment and customer service activities as needed
What You'll Bring
- High School Diploma or equivalent required
- Minimum of 2 years of experience in an office, customer service, fulfillment, warehouse, or manufacturing environment preferred
- Bilingual (Spanish/English) communication skills are a plus
- Proficiency with Microsoft Office applications, email, and management information systems (MIS)
- Strong customer service, communication, and interpersonal skills
- Excellent attention to detail and organizational abilities
- Strong problem-solving and decision-making skills
- Ability to manage multiple priorities in a fast-paced environment
- Basic computer proficiency and ability to operate standard office equipment
- Basic mathematical skills
How You Will Be SuccessfulDedicated to Quality and Service
Ensure customer orders are processed accurately and efficiently while supporting on-time delivery and customer satisfaction.
Building Relationships
Collaborate effectively with customers and cross-functional teams to maintain smooth order flow and communication.
Integrity and Respect
Demonstrate professionalism, accountability, and accuracy while handling customer information and order details.
Challenging the Expected
Continuously seek opportunities to improve processes, enhance customer experiences, and support operational excellence.
Why Join MPG?
Millennium Print Group, a subsidiary of The Pokemon Company International, is the largest trading card printer in the world. We offer competitive pay, outstanding benefits, career growth opportunities, and the chance to be part of a team that produces products enjoyed by fans around the globe.
Apply today and be part of the magic behind the cards.
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