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Frontier Customer Service Representative Jobs in Rochester, NY

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.50 - $18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$21 - $23/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract position in Victor, New York. This role serves as a central point of contact ...

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All JobsFrontier Customer Service Representative JobsFrontier Customer Service Representative Jobs in Rochester, NY

Frontier Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do frontier customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for frontier customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Frontier Customer Service Representative vs Frontier Sales Associate?

AspectFrontier Customer Service RepresentativeFrontier Sales Associate
Primary RoleAssist customers with service inquiries, billing, and technical supportPromote and sell Frontier products and services to new and existing customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, communication
Work EnvironmentCall centers, retail stores, customer support centersRetail stores, sales offices, customer-facing locations
Common CertificationsNone specific, but customer service experience preferredSales experience may be preferred, but no specific certifications required

While both roles involve interaction with customers within the Frontier industry, the Customer Service Representative focuses on support and problem resolution, whereas the Sales Associate emphasizes promoting and selling products and services. Understanding these differences helps candidates choose the role that best matches their skills and career goals.

What does a Frontier sales representative do?

A Frontier sales representative is responsible for promoting and selling the company's products and services, such as internet, TV, and phone plans, to customers. They assess customer needs, explain product features, and process sales transactions, often working in retail locations or via phone. Strong communication skills and product knowledge are essential for success in this role.

How much does Frontier Internet pay their employees?

Frontier Customer Service Representatives typically earn an hourly wage that ranges from $15 to $20, depending on experience and location. The role may also include bonuses and benefits such as health insurance and paid time off, with schedules often involving full-time hours.

Is working for Frontier a good job?

Frontier Customer Service Representatives handle customer inquiries related to internet, TV, and phone services, often working in call centers or remote environments. The role typically requires strong communication skills, patience, and familiarity with customer service tools. Compensation and job satisfaction can vary based on location, experience, and individual expectations.

What is the lawsuit against Frontier Internet?

There have been lawsuits filed against Frontier Communications related to issues such as billing practices, service quality, and customer complaints. As a Customer Service Representative, understanding these legal matters can help in addressing customer concerns effectively. Staying informed about ongoing legal cases can also improve communication and service quality.
What are popular job titles related to Frontier Customer Service Representative jobs in Rochester, NY? For Frontier Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Frontier Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Frontier Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Frontier Customer Service Representative jobs? Cities near Rochester, NY with the most Frontier Customer Service Representative job openings:
Frontier Customer Service Representative jobs near you
Infographic showing various Frontier Customer Service Representative job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Service Representative

Customer Service Representative

U-Haul

Rochester, NY • On-site

$15.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

U-Haul rating

6.2

Company rating: 6.2 out of 10

Based on 481 frontline employees who took The Breakroom Quiz

122nd of 142 rated vehicle equipment hire

Job description

Compensation Range: $15.50 to $18.50 Hourly
Location:
120 Lake Ave, Rochester, New York 14608 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:
  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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