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What is a Frontdoor?

A Frontdoor job typically refers to a customer service or support position at Frontdoor, Inc., a company specializing in home service plans and solutions. Employees in these roles handle customer inquiries, schedule home repairs, and coordinate with service providers to resolve issues efficiently. The role often requires strong communication skills, problem-solving abilities, and a customer-focused attitude. Working at Frontdoor can include remote or in-office positions, depending on the specific job and location. These jobs are ideal for individuals who enjoy helping others and can manage multiple tasks in a fast-paced environment.

What skills and qualifications are needed to thrive as a Frontdoor customer service representative?

To thrive as a Frontdoor Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure help individuals excel in customer interactions. These skills ensure efficient resolution of customer issues and contribute to overall customer satisfaction and company reputation.

What are some typical challenges faced by Frontdoor customer service representatives, and how can they effectively manage them?

Frontdoor customer service representatives often handle a high volume of calls and must resolve complex home service issues efficiently. A common challenge is managing customer expectations while coordinating with service professionals and ensuring timely resolutions. To succeed, representatives need strong communication and problem-solving skills, as well as the ability to stay calm under pressure. Building rapport with customers and leveraging internal resources or knowledge bases can help manage difficult situations and deliver a positive customer experience.

What is the difference between Frontdoor vs Handyman?

AspectFrontdoorHandyman
Credentials/CertificationsTypically requires licensing or certification for specific servicesUsually no formal certifications required
Work EnvironmentResidential and commercial properties, often scheduled appointmentsVaried settings, often small repair or maintenance tasks
Employer/Industry UsageUsed by home service companies, property managers, and contractorsCommonly self-employed or small business operators
Search/Comparison IntentPeople seeking professional, reliable home repair servicesIndividuals looking for quick, small-scale repairs or maintenance

Frontdoor professionals typically require certifications and work in structured environments, providing comprehensive home repair services. Handymen often operate with minimal certifications, handling smaller tasks in various settings. Both serve the home maintenance industry but differ in credentials, scope, and work environment.

What cities are hiring for Frontdoor jobs?

Cities with the most Frontdoor job openings:

What states have the most Frontdoor jobs?

States with the most job openings for Frontdoor jobs include:

What job categories do people searching Frontdoor jobs look for?

The top searched job categories for Frontdoor jobs are:

Frontdoor jobs near you
Infographic showing various Frontdoor job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Member Resolution Associate/Retention - 100% Remote

frontdoor, Inc.

Remote

$16.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Overview
Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.
Responsibilities
Summary:
As a Customer Retention Representative, you will respond to escalated customer service issues and cancellation requests. You will address customer requests to cancel service and seeks to resolve customer dissatisfaction. You are responsible for Communicating and reinforcing the value and benefits of products and services.
Responsibilities:
  • Responds to escalated customer service issues and cancellation requests received via phone or written correspondence (e.g., fax, e-mail, letter).
  • Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction.
  • Investigates, researches, and adapts solutions where possible to meet the customer's needs and retain the customer.
  • Communicates and reinforces the value and benefits of products and services to customers.
  • Analyzes customer product and/or service plans to determine potential price concessions.
  • Maintains an acceptable customer retention percent rate while following policy and procedural guidelines.
  • Maintains general knowledge and awareness of marketing campaigns and offers for use in retaining customers (e.g., product conversion).
  • Tracks customer feedback and provides to management.
  • May assume other duties as applied.

Qualifications
Minimum Education, Licensure and Professional Certification requirements: High school diploma or general education degree (GED) required
Minimum Experience required: 3+ years of customer service experience and/or training required
Required Skills:
  • Must have internet access with minimum 4.6Mbps upload/download speeds
  • Customer service and conflict resolution skills
  • Written and verbal communication skills, including influencing and persuading
  • Knowledge of and ability to apply contractual terms and concepts
  • Knowledge of policies and procedures
  • Computer skills (Microsoft Word, Excel, Outlook)
  • Attention to detail
  • Analytical skills
  • Organizational and time management skills

Preferred Skills:
  • Empathy - true empathy exhibited while on the job in this role builds authenticity and positive rapport with worried, uncertain, and irate customers.
  • Organization - Varied organizational skills like notetaking, time management, and prioritizing help agents handle daily workloads.
  • Leads conversations with positivity and control - leads members to identified outcome and controls the conversation in a positive fashion.

Other/State Specific
This role pays $16.63/hour plus job based incentive, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.
At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.
Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.
Learn more about benefits at Frontdoor.

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