Front Office Jobs in Spring, TX (NOW HIRING)

The Opportunity: 

Hotel Saint Augustine seeks an enthusiastic Front Office Supervisor to join the team! You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

Hotel Saint Augustine is a 71-room property located in the heart of the Montrose neighborhood. The hotel is spread across five small buildings with an all-day restaurant, lobby bar, and intimate event space. Hotel Saint Augustine takes inspiration from the spirit of Houston itself, a duality of old world and new, a rich diversity and a forward-thinking sensibility. Hotel Saint Augustine is proud to be part of the Bunkhouse/Hyatt family.

We're Proud to Offer Exceptional Benefits, which Include: 

                 Medical, Dental, Vision, 401K with company match

                 Complimentary & Discounted Nights, Friends & Family Room Rates

                 Free parking

                 Generous Paid Time Off

                 Work-life benefits including wellbeing initiatives such as a complimentary Headspace

                 Discounts at various retailers -Apple, AT&T, Verizon, Headspace and many more!

            The Role:

This position is responsible for providing superior service in all guest interactions. Specifically, a Front Desk Supervisor will exceed expectations in front desk operations including reservations management, concierge services and Front Desk coverage. The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company's culture, values and reputation in the public eye.

Responsibilities:

Ensure the accuracy of hotel guest reservations (i.e. rates, dates of stay, room types, VIP amenities, billing instructions, etc.)

Provide indulgent service to all guests with flawless check-in and check-out procedures, concierge services, etc.

Adhere to all cash handling procedures during cash transactions

Follow SOPs of Property Management System

Promote and encourage guest name recognition

Maintain knowledge of all property services and amenities

Ensure all calls are answered in a courteous, professional and efficient manner

Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

Ensure all employees adhere to dress code policies for their scheduled shift

Resolve customer complaints

Assist in training and supervising Front desk staff

Assist in scheduling staff hours and assign duties and responsibilities as needed

Follow inventory standards and procedures to consistently conduct an accurate inventory

Assist in the timely completion of special projects

Assist other staff members with vacation travel plans, reservation bookings and additional accommodations

Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

Maintain a high level of cleanliness and safety in the work area

Ensure that all equipment is maintained in good, safe working condition

Maintain an increased awareness of safety issues throughout the property

Keep abreast of safety and emergency procedures and OSHA requirements

Attend relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications: 

High School diploma or general education degree (GED). College Degree preferred

Two (2) years related experience in hospitality or service industry

Ability to speak, read, write and understand the primary language(s) of the workplace

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of co-workers and sister property staff

Ability to create documents in Excel and Word

Ability to understand computer programs (i.e. Property Management System)

Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.