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Front Office Operations Manager Jobs in Kentucky

Hei Hotels Inc.

$90 - $120/hr

This position acts as a liaison to outsource the Front Office Management and all aspect of Front Office Operations to ensure profitability, cost controls, and quality standards to ensure total guest ...

Phenom People

Front Desk Manager

Louisville, KY · On-site

$16.25 - $21.25/hr

Oversee all front office operations in the absence of the Assistant General Manager. * Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling ...

1 Hotels Group

$110 - $120/hr

Manage all front office operations, including reservations, concierge, guest experience, and bell staff, to ensure a smooth flow of operations. * Ensure adherence to Forbes Five-Star and Michelin ...

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

Oversee all front desk and front office operations in the absence of the Front Desk Manager - serving as the on-shift leader and primary point of escalation for guest concerns and team needs

TPG Hotels & Resorts

$55 - $75/hr

Job Overview The Hotel Front Office Manager is responsible for overseeing all aspects of the front desk and guest services operations to ensure exceptional guest experiences. They manage the front ...

New

Arlo Hotels

$60 - $65/hr

... Front Office Manager. Are you someone who is passionate about people, driven by purpose, and clever ... Provides operational support, distributes information, trains, motivates and recognizes team ...

Gen4 Dental

Front Office Assistant

Florence, KY · On-site

$15.75 - $20.50/hr

Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: Work-Life Balance ...

Accor Hotels

$58 - $71/hr

Assistant Front Office Manager WHAT YOU WILL BE DOING: You are an inspiring leader who loves to ... Occasional overnight coverage may also be required based on operational needs. * To support the ...

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Front Office Operations Manager information

What is a front office operations manager?

Front Office Operations Managers oversee the daily operations of a business’s front office, typically in industries such as hospitality, healthcare, or corporate environments. Their responsibilities include managing front desk staff, ensuring excellent customer service, handling guest or client complaints, and coordinating with other departments to maintain smooth operations. They often implement procedures, train employees, and monitor performance to uphold company standards. Strong communication, organizational, and leadership skills are essential for this role.

How does a front office operations manager typically collaborate with other departments to ensure smooth guest experiences?

A Front Office Operations Manager works closely with housekeeping, maintenance, and food and beverage teams to coordinate guest services and resolve any issues quickly. Regular communication with these departments is essential, often through daily briefings or meetings, to align on guest arrivals, special requests, and room readiness. This collaborative approach helps address challenges such as overbooking, last-minute changes, or guest complaints efficiently, ensuring a seamless experience for all guests.

What are the key skills and qualifications needed to thrive as a front office operations manager, and why are they important?

To thrive as a Front Office Operations Manager, you need expertise in front office procedures, staff supervision, and customer service, usually backed by a degree in hospitality or business management. Familiarity with property management systems (PMS) such as Opera or Amadeus, as well as proficiency in reservation software and Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving abilities help you manage teams and resolve guest concerns effectively. These skills ensure smooth front office operations, enhance guest satisfaction, and support overall business success.

What is the difference between Front Office Operations Manager vs Front Desk Supervisor?

AspectFront Office Operations ManagerFront Desk Supervisor
ResponsibilitiesOversees overall front office functions, manages staff, and ensures guest satisfactionSupervises front desk staff, handles guest check-ins/outs, and manages daily operations
CredentialsTypically requires hospitality management experience, relevant certifications, and leadership skillsOften requires customer service experience and hospitality knowledge
Work EnvironmentOffice setting within hotels or resorts, overseeing multiple departmentsFront desk area, interacting directly with guests
Common UsageUsed in larger hotels or resorts with multiple departmentsCommon in smaller hotels or properties with a single front desk

The Front Office Operations Manager focuses on managing the entire front office department, including staff and operations, while the Front Desk Supervisor primarily oversees guest interactions and daily front desk activities. Both roles require hospitality experience, but the manager position involves broader responsibilities and strategic oversight.

How much is the salary of a front office operations manager?

The salary of a front office operations manager typically ranges from $45,000 to $80,000 annually, depending on experience, location, and the size of the organization. In larger hotels or corporate settings, salaries can exceed this range, and additional benefits may be included.

What are popular job titles related to Front Office Operations Manager jobs in Kentucky?

For Front Office Operations Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Front Office Operations Manager jobs in Kentucky look for?

The top searched job categories for Front Office Operations Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Front Office Operations Manager jobs?

Cities in Kentucky with the most Front Office Operations Manager job openings:

Front Office Operations Manager jobs near you
Infographic showing various Front Office Operations Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Front Desk Manager

Spark by Hilton

Paducah, KY • On-site

$35K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Spark by Hilton rating

4.5

Company rating: 4.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

98th of 109 rated hotels

Job description

Paducah, KYWe are seeking a friendly, energetic and dependable Front Desk Manager to join our team of professionals! The scope of this position is to oversee the front office operations while ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.Salary: $35,000 per yearResponsibilities of Front Desk Manager Include:Responsible for the interviewing, hiring, counseling and evaluation of all front office and reservations staffTraining, evaluating and scheduling of Guest Service RepresentativesSupervise reservations, group information and functionsResponsible for the weekly forecasting of rooms and revenue for all hotel departments.Assist in the budgeting process and help to ensure compliance.Participate in daily and weekly revenue meetings giving input and informationRegisters guest into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.Checks guests out of the hotel; processes customer payments according to established policies and proceduresRespond to guest requests promptly Resolves minor guest complaints to the satisfaction of the customer Confirms guest reservations or coordinates with reservationsMaintains the budget for the front desk by proper scheduling and ordering of appropriate office products as needed and budgeted forAssists in the interviewing and hiring of GSRs by screening applications, preparing behavioral interview questions, employment screening, reference checks and participating in the interview and follow up interview process.Prepare accurate and timely GSR evaluations and provide consistent feedback to GSRs performanceEnsure GSR behavior is abiding to employee handbookMentor, train and maintain consistency in knowledge of front office operations.Implement new programs and policiesSpearhead and direct guest service action plansCommunication with the revenue manager for revenue strategiesMonitor selling strategies as communicated with the revenue managerMaintain department budgeted goals and expensesBalance sales dailyAnswer and assist with inquiries pertaining to hotel servicesAssist in scheduling and facilitating classes for all new hotel hiresSkills:Exceptional people/interactive skillsLeadership/Supervisory abilitiesStrong communication skills and processesCapability of utilizing operating systems and computersPossess high level of energy, creativity and enthusiasm Excellent oral and written skills and communicationsEducation / Experience:High school diploma or equivalentMinimum of 3 years of guest service experienceMinimum of 2 years of management experienceCompetent knowledge of all functions of the job with or without reasonable accommodations

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