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Front Office Manager Jobs in Reston, VA (NOW HIRING)

Heihotels

Assistant Front Office Manager

Reston, VA

No Overview Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures ...

Friddle Dental

Dental Front Office Manager

Alexandria, VA · On-site

$25 - $30/hr

Wellness resources Front Office Manager Friddle Dental -- Alexandria, VA About Us Friddle Dental is a private, single-doctor family and cosmetic dental practice in Alexandria, VA. Founded just 2.5 ...

Sage Hospitality

Mgr Front Office

Washington, DC

$60K - $65K/yr

Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard The Front Desk Manager is ... Must have total understanding of all hotel front office procedures. * Requires working knowledge of ...

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Front Office Manager information

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How much do front office manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for front office manager in Reston, VA is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.75 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

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Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,369 per year, or $24.7 per hour.

Front Office Supervisor

Hyatt Place Washington DC NoMa

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Overview

Opportunity: Front Office Supervisor

As the Front Office Supervisor, you will lead the operations of our front desk, guest services, and lobby experiences. This role steps beyond standard front desk tasks, trusting you with elevated responsibilities that include driving guest satisfaction, managing daily front office logistics, mentoring team members, and ensuring our property shines as a premier destination in the heart of our vibrant local community.

Your Growth Path

Assistant Front Office Manager - Front Office Manager - Assistant General Manager

Your Focus

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  • Accept leadership responsibilities by modeling proper service techniques, effective development of others, and commitment to industry and personal development.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level, creating a relationship and culture that results in repeat stays.
  • Greet guests immediately upon arrival, register and assign guests to hotel rooms, and ensure the hotel entrance, reception, and other public areas are properly maintained in regards to cleanliness and appearance.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Perform front office bookkeeping activities, including balancing accounts, conducting audits, handling cash, making change, and processing collections.
  • Close out guest accounts at check-out, and in the event of dissatisfaction, negotiate compromises, which may include authorizing revenue allowances.
  • Make and confirm reservations while actively promoting company and brand-specific marketing programs.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate's or Bachelor's degree in hospitality, business, or a related field is preferred.
  • 1 to 3 years of related hospitality or customer service experience required, with prior supervisory experience preferred.
  • Intermediate knowledge of overall hotel operations, property management systems, and basic front office financial controls.
  • Strong communication and interpersonal skills to handle guest relations effectively and lead a diverse team.

HHM Hotels Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements
  • Referral Bonus Program

Work Environment and Context

 

  • Work schedule varies and may include working on all shifts, holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Employment Type: FULL_TIME

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