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Front Office Manager Jobs in Reston, VA (NOW HIRING)

Donohoe Hospitality

Front Office Manager

Washington, DC · On-site

$78K/yr

Front Office Manager Salary Range $78,000 - $85,000 annually Who We Are Holiday Inn Washington DC National Mall offers a unique and rewarding experience for several reasons. Situated near the ...

Lore Group

Front Office Manager

Washington, DC

$65K - $75K/yr

Front Office Manager Essential Functions Ensure warm and genuine arrival and departure experience for all guests. Operate the Front Office properly, efficiently and with profitability and in ...

New

Lore Group

Front Office Manager

Washington, DC · On-site

$65K - $75K/yr

Front Office Manager Essential Functions • Ensure warm and genuine arrival and departure experience for all guests. • Operate the Front Office properly, efficiently and with profitability and in ...

Donohoe Hospitality

Front Office Manager

Arlington, VA

$62K/yr

Front Office Manager Residence Inn Arlington Ballston Salary Range: $57,000 - $62,000 annually Grow Your Career at Residence Inn Arlington Ballston! Looking for a workplace that values you and your ...

HHM Hotels

Front Office Manager

Washington, DC

$65K - $70K/hr

Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager ...

New

Hyatt Place

Front Office Manager

Arlington, VA · On-site

$50K/yr

LodgeWorks is actively hiring for a Front Office Manager Who we are LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our ...

Lodgeworks

Front Office Manager

Arlington, VA

$50K/yr

LodgeWorks is actively hiring for a Front Office Manager Who we are LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our ...

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How much do front office manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for front office manager in Reston, VA is $24.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $28.75 per hour, depending on experience, location, and employer.

What is a front office manager?

As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner. You typically have supervisory responsibilities over other employees working in the front office. Other specific duties vary from office to office depending on the needs of the business. Additional duties could include accounting, hospitality, records management, important document creation and customer service functions.

What are the responsibilities of a front office manager?

A Front Office Manager is responsible for overseeing the daily operations of a hotel's front desk and reception area. Their duties include managing front desk staff, handling guest check-ins and check-outs, resolving customer complaints, and ensuring a smooth and welcoming experience for guests. They also coordinate with other departments, manage reservations, and may be involved in training staff and maintaining hotel policies. Effective communication, organizational skills, and a customer-focused attitude are essential for this role.

What are the key skills and qualifications needed to thrive as a front office manager?

To thrive as a Front Office Manager, you need expertise in customer service, organizational management, and a background in hospitality, often supported by a relevant degree or diploma. Familiarity with property management systems (PMS), reservation software, and proficiency in office applications are typically required. Exceptional interpersonal skills, leadership, and problem-solving abilities help you stand out in this role. These skills are essential to ensure smooth front desk operations, enhance guest satisfaction, and lead a cohesive team in hospitality environments.

How does a front office manager typically collaborate with other hotel departments to ensure smooth guest experiences?

Front Office Managers work closely with housekeeping, maintenance, and food & beverage teams to coordinate guest services and resolve issues quickly. They communicate guest preferences, special requests, and feedback to ensure all departments are aligned on delivering exceptional service. Regular meetings and daily briefings are common, allowing managers to anticipate busy periods, address challenges, and foster a team-oriented environment. This cross-departmental collaboration is essential for handling high occupancy, special events, and ensuring guest satisfaction.

What is the difference between Front Office Manager vs Reception Supervisor?

AspectFront Office ManagerReception Supervisor
CredentialsHospitality management experience, often a degree or certificationCustomer service experience, sometimes hospitality-related training
Work EnvironmentOversees entire front desk operations, manages staffSupervises front desk staff, handles guest issues
Employer & IndustryHotels, resorts, hospitality industryHotels, hospitality industry
Common Search/ComparisonYesYes

The Front Office Manager typically oversees all front desk operations, manages staff, and ensures guest satisfaction. The Reception Supervisor focuses on supervising reception staff and handling guest inquiries. While both roles require customer service skills and hospitality knowledge, the Front Office Manager has broader responsibilities and often more experience or credentials.

More about Front Office Manager jobs

What are the most commonly searched types of Front Office jobs in Reston, VA?

The most popular types of Front Office jobs in Reston, VA are:

What are popular job titles related to Front Office Manager jobs in Reston, VA?

For Front Office Manager jobs in Reston, VA, the most frequently searched job titles are:

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What cities near Reston, VA are hiring for Front Office Manager jobs?

Cities near Reston, VA with the most Front Office Manager job openings:

Front Office Manager jobs near you
Infographic showing various Front Office Manager job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $51,369 per year, or $24.7 per hour.

Front Office Manager

Donohoe Hospitality Services

Washington, DC • On-site

$78K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Front Office Manager
Salary Range $78,000 - $85,000 annually
Who We Are
Holiday Inn Washington DC National Mall offers a unique and rewarding experience for several reasons. Situated near the National Mall, the hotel is within walking distance of iconic landmarks such as the Smithsonian museums, the U.S. Capitol, and the Washington Monument. Our central location provides a vibrant and dynamic work environment. Ou hotel fosters a supportive and inclusive work environment where teamwork and collaboration are highly valued. Employees are encouraged to bring their unique perspectives and ideas to the table, creating a dynamic and engaging workplace. Holiday Inn Washington DC National Mall is also actively involved in the local community, offering employees the chance to participate in various community service initiatives and events. This engagement not only enriches the community but also provides a sense of purpose and connection for team members.
Overall, working at Holiday Inn Washington DC National Mall provides a blend of professional growth, excellent benefits, and a vibrant, supportive work culture. It's an exciting place to build a career, where you can thrive!
We're looking for a Front Office Manager who leads with confidence, communicates with clarity, and thrives in a fast-paced, guest-focused environment. This role is essential to ensuring seamless operations, exceptional service delivery, and a positive team culture.
Position Summary
The Front Office Manager is responsible for overseeing all front office operations, ensuring outstanding guest service, operational efficiency, and team engagement. This leader manages daily front desk functions, drives service excellence, supports revenue and guest satisfaction goals, and develops team members to perform at their best.
The ideal candidate is a hands-on leader who balances operational discipline with a warm, approachable leadership style and a strong sense of accountability.
Key Responsibilities
Guest Experience & Service Excellence
  • Ensure all guests receive prompt, professional, and personalized service from arrival to departure
  • Resolve guest concerns and service recovery situations with urgency and professionalism
  • Maintain high guest satisfaction scores and service standards aligned with brand expectations
  • Monitor lobby presence and guest interactions to ensure a welcoming and engaging environment
  • Lead by example in delivering exceptional hospitality and creating memorable guest experiences

Operations Management
  • Oversee daily front office operations, including front desk, guest services, and night audit
  • Ensure accurate room assignments, billing, and reservation management
  • Maintain compliance with brand standards, policies, and operational procedures
  • Monitor occupancy, room availability, and service flow to support operational efficiency
  • Coordinate closely with Housekeeping, Engineering, and other departments to ensure readiness and service delivery

Team Leadership & Development
  • Recruit, train, coach, and develop front office team members
  • Conduct performance evaluations and provide ongoing feedback and support
  • Foster a positive, inclusive, and accountable team culture
  • Create and manage staff schedules to ensure appropriate coverage and productivity
  • Lead daily stand-up meetings and communicate operational priorities clearly

Financial & Administrative Oversight
  • Support budget management, labor control, and expense monitoring
  • Review daily reports and ensure accuracy in cash handling and financial transactions
  • Monitor payroll, overtime, and staffing levels to align with operational needs
  • Assist in achieving departmental revenue and profitability goals
  • Maintain accurate records and ensure compliance with company policies

Safety & Compliance
  • Ensure adherence to safety, security, and emergency procedures
  • Maintain compliance with brand, company, and regulatory requirements
  • Support training initiatives related to workplace safety and guest security
  • Respond appropriately to incidents and document reports as required

Qualifications
  • Minimum 2-3 years of hotel front office supervisory or management experience
  • Strong leadership, communication, and problem-solving skills
  • Experience in an upscale, lifestyle, or full-service hotel environment preferred
  • Proficiency in hotel property management systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail and organizational skills
  • Flexibility to work evenings, weekends, and holidays as operational needs require

Core Competencies
  • Guest Service Excellence
  • Team Leadership & Coaching
  • Operational Accountability
  • Conflict Resolution
  • Communication & Professionalism
  • Time Management
  • Decision-Making Under Pressure

Work Environment & Expectations
  • Fast-paced hospitality environment requiring frequent interaction with guests and team members
  • Ability to stand, walk, and move throughout the property for extended periods
  • Occasional lifting of up to 25 pounds
  • Availability to support operations during peak periods, emergencies, or staffing needs

Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
*minimum 32 hours/week to qualify
We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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