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Front Office Management Jobs (NOW HIRING)

Remington Hotels

Front Office Manager

El Paso, TX

Perform other duties as assigned by management. Leadership Expectations The Front Office Manager is expected to: * Lead by example and maintain a professional and positive attitude. * Create a ...

Arbor Lodging

Front Office Manager

Nashville, TN · On-site

$62K - $72K/yr

Hotel Front Office Manager Hotel Indigo Nashville at The Countrypolitan - an IHG Hotel Are you a ... Arbor Lodging Management provides equal employment opportunities (EEO) to all Salary Description ...

Remington

Front Office Manager

El Paso, TX · On-site

Perform other duties as assigned by management. Leadership Expectations The Front Office Manager is expected to: * Lead by example and maintain a professional and positive attitude. * Create a ...

Emerald Smiles

Front Office Manager

Huntington, NY · On-site

$28 - $32/hr

... office management role Preferences * Experienced Dental Receptionist / Admin (3+ years) Minimum of 3 years of experience in the dental field Hiring Process [1] Please apply through the Jobley ...

Emerald Smiles

Front Office Manager

Huntington, NY · On-site

$28 - $32/hr

... office management role Preferences * Experienced Dental Receptionist / Admin (3+ years) Minimum of 3 years of experience in the dental field Hiring Process [1] Please apply through the Jobley ...

Arbor Lodging

Front Office Manager

Nashville, TN · On-site

$62K - $72K/yr

Hotel Front Office Manager Hotel Indigo Nashville at The Countrypolitan - an IHG Hotel Are you a ... Arbor Lodging Management provides equal employment opportunities (EEO) to all

Aston Carter

Front Office Manager

Buellton, CA · On-site

$64K - $84K/yr

Front Office Manager This hotel is seeking an experienced Front Office Manager to lead the front ... The ideal candidate brings prior hotel front desk management experience, oversees daily check-in ...

Haiyi Hotels

Front Office Manager

San Francisco, CA · On-site

Haiyi Hotels Management is a new boutique hotelier based in San Francisco. The name "Haiyi" comes ... The Front Office Manager will direct the daily operations of the front office staff. The Front ...

IICRC

Front Office Admin

Riverside, CA · On-site

$20 - $25/hr

Manage front office operations, including answering phones and greeting clients. * Schedule appointments and coordinate service calls for technicians. * Maintain accurate records and handle customer ...

Aston Carter

Front Office Manager

Buellton, CA · On-site

$64K - $84K/yr

Front Office Manager This hotel is seeking an experienced Front Office Manager to lead the front ... The ideal candidate brings prior hotel front desk management experience, oversees daily check-in ...

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Front Office Management information

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How much do front office management jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for front office management in the United States is $23.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $27.64 per hour, depending on experience, location, and employer.

What is front office management?

Front Office Management refers to the department or team responsible for handling direct interactions with clients, guests, or customers in organizations like hotels, hospitals, and offices. This role typically involves tasks such as greeting visitors, managing reservations, answering inquiries, and coordinating communication between various departments. Front Office Managers ensure smooth customer service operations and are often the first point of contact for anyone entering the establishment. Their efficiency and professionalism significantly impact the overall impression and satisfaction of clients.

What are some common challenges faced in a front office management role, and how can they be addressed?

Front Office Management professionals often encounter challenges such as handling high volumes of guest inquiries, managing last-minute booking changes, and coordinating effectively with housekeeping and maintenance teams. To address these, it's important to develop strong communication and organizational skills, and to stay adaptable in fast-paced situations. Regular training, clear standard operating procedures, and using property management systems can help streamline tasks and enhance collaboration across departments.

What are the key skills and qualifications needed to thrive as a front office manager, and why are they important?

To thrive as a Front Office Manager, you need strong organizational, multitasking, and customer service skills, typically supported by a degree in hospitality or business management. Familiarity with property management systems (PMS), reservation software, and office productivity tools is commonly required. Exceptional communication, leadership, and problem-solving abilities help you excel in managing staff and guest interactions. These skills are crucial for ensuring smooth operations, guest satisfaction, and the overall success of the front office team.

What is the difference between Front Office Management vs Receptionist?

AspectFront Office ManagementReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles guest relations, and coordinates administrative tasksGreets visitors, answers phones, schedules appointments, and performs basic administrative duties
CredentialsTypically requires a high school diploma or equivalent; often prefers hospitality or business management experienceHigh school diploma or equivalent; on-the-job training common
Work EnvironmentHotels, corporate offices, hospitals, or other organizations with front desk operationsFront desk areas in hotels, clinics, offices, and similar settings

Front Office Management involves supervising front desk staff and managing guest relations, while Receptionists focus on greeting visitors and handling administrative tasks. Both roles are essential in customer service environments but differ in scope and responsibilities.

What do front office managers do?

Front office managers oversee the daily operations of the front desk in hotels, offices, or organizations, ensuring guest or client satisfaction, managing staff, and handling administrative tasks. They often coordinate with other departments, supervise receptionists, and use management software to maintain smooth operations.
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What states have the most Front Office Management jobs?

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What are popular job titles related to Front Office Management jobs?

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Front Office Management jobs near you
Infographic showing various Front Office Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $49,376 per year, or $23.7 per hour.

Front Office Manager

North Augusta, SC • On-site

StepStone Hospitality
Traveler Accommodation • 1 - 5K employees
Learn more about StepStone Hospitalityexternal

Full-time

Posted 20 days ago

Job description

Crowne Plaza North Augusta is seeking an experienced, hands-on Front Office Manager to lead our Front Office team and help create an exceptional experience for both our guests and employees.
This role is ideal for a hospitality leader who enjoys being present in the operation, developing people, creating structure, and holding teams accountable to high standards. We are looking for someone who understands that a successful Front Office is about more than checking guests in and out-it requires strong leadership, consistent training, effective communication, attention to detail, and the ability to create a team that takes ownership of the guest experience.
The Front Office Manager will oversee the day-to-day operation of the Front Desk, including Front Desk Agents and Night Audit, while partnering closely with the Director of Rooms and other hotel leaders. A major focus of this position will be strengthening training, consistency, accountability, guest-service execution, and overall Front Office performance.
The ideal candidate will have strong experience with OPERA and OPERA Cloud, preferably within anIHG or full-service hotel environment, and will be comfortable coaching employees, resolving complex guest concerns, managing room.
  • Manage daily Front Office operations, including Front Desk and Night Audit coverage.
  • Provide visible, hands-on leadership and support the team during peak business periods.
  • Ensure accurate check-in/check-out procedures, payment processing, room assignments, guest accounts, and room inventory.
  • Monitor arrivals, departures, VIPs, groups, special requests, sellout/oversell situations, and shift communication.
  • Maintain strong coordination with Housekeeping, Sales, Revenue Management, Engineering, and other hotel departments.
  • Ensure Front Office employees consistently follow hotel procedures, IHG/Crowne Plaza brand standards, and guest-service expectations.
  • Lead structured onboarding, training, coaching, and development for new and existing employees, including OPERA, OPERA Cloud, IHG systems, and departmental procedures.
  • Identify performance or training gaps, provide timely feedback, and hold employees accountable for attendance, professionalism, productivity, and service standards.
  • Conduct regular team meetings, shift huddles, and coaching conversations.
  • Respond to escalated guest concerns and ensure appropriate service recovery, follow-up, and documentation.
  • Support IHG One Rewards enrollment, recognition, and member-benefit expectations.
  • Prepare schedules based on occupancy and operational needs while managing labor, overtime, and staffing levels.
  • Review timecards, payroll-related issues, Front Office financial activity, and departmental records for accuracy.
  • Support recruitment, interviewing, onboarding, retention, and employee development.
  • Assist with budgeting, forecasting, labor planning, supplies, and departmental expense management.
  • Participate in hotel leadership meetings and support property-wide operational initiatives.

Requirements
Qualifications
  • 3-5 years of progressive Front Office leadership experience in a hotel environment preferred.
  • Previous Front Office Manager, Assistant Front Office Manager, Front Desk Manager, or comparable leadership experience strongly preferred.
  • Full-service hotel experience preferred; IHG/Crowne Plaza experience highly preferred.
  • Strong working knowledge of OPERA required; OPERA Cloud experience strongly preferred.
  • Strong understanding of Front Office operations, room inventory, Night Audit, guest accounts, reservations, and service recovery.
  • Demonstrated experience training, coaching, and developing employees.
  • Strong leadership, communication, organizational, conflict-resolution, and problem-solving skills.
  • Experience with scheduling, labor management, and basic hotel financial controls.
  • Ability to remain composed and make sound decisions in a fast-paced hospitality environment.
Leadership Qualities
  • Leads from the floor and remains actively involved in the operation.
  • Sets clear expectations and follows through.
  • Coaches employees before issues become patterns.
  • Communicates professionally and handles conflict appropriately.
  • Creates structure, accountability, and consistency.
  • Takes ownership and makes sound decisions.
  • Builds trust while maintaining appropriate professional boundaries.
  • Recognizes strong performance and develops future leaders.
  • Understands that strong guest service starts with a well-trained and supported team.

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