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Front Desk Jobs in Decatur, IL (NOW HIRING)

Storage Masters

Be Seen First

Self-Storage Manager--No Experience Needed

Decatur, IL · On-site

$44K - $49K/yr

... front desk, site management, and/or other customer-centered sales roles) Experience in a leadership or supervisory role is helpful, but not required Computer skills with basic applications (outlook ...

Red Lobster

Host

Forsyth, IL · On-site

$15 - $25/hr

Job Overview (Spanish) Por que quieres trabajar aqui: * Ofrecemos pago semanal y salarios competitivos * Horarios flexibles * Opciones de seguro medico, dental y de vision empezando en menos de $10 ...

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All JobsFront Desk JobsFront Desk Jobs in Decatur, IL

Front Desk information

See Decatur, IL salary details

$7

$14

$19

How much do front desk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk in Decatur, IL is $14.79, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.78 per hour, depending on experience, location, and employer.

Can I get a front desk job with no experience?

Front desk jobs often do not require prior experience and typically focus on customer service, communication skills, and basic computer proficiency. Employers may provide on-the-job training, making it accessible for entry-level candidates. Having a friendly demeanor and organizational skills can improve your chances of securing such a position.

What is the difference between Front Desk vs Receptionist?

AspectFront DeskReceptionist
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, offices, clinics, hospitalsHotels, offices, clinics, hospitals
Employer & Industry UsageUsed broadly across industries for front-line customer interactionCommonly used in hospitality, healthcare, corporate settings
Search & Comparison IntentPeople comparing front desk roles with similar customer service positionsPeople looking for entry-level front office roles

Both Front Desk and Receptionist roles involve greeting visitors, answering phones, and managing front office tasks. The terms are often used interchangeably, but 'Front Desk' typically refers to the overall position in various industries, while 'Receptionist' is more specific to roles focused on front office customer service. Both require similar skills and credentials, making them closely related in the job market.

What does a front desk position do?

A front desk position involves greeting visitors, answering phone calls, managing appointments, and performing administrative tasks. It requires good communication skills, organization, and often the use of office software or phone systems. The role is typically performed in environments like hotels, offices, or medical facilities.

What is a front desk job?

A Front Desk job involves completing administrative duties in a company’s front office. For example, the receptionist at a hotel front desk checks in room reservations, greets guests, checks email, and answers the phone. Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking. These jobs may also require the ability to use front office equipment, such as a computer, multi-line phone, and copy machine.

What are the key skills and qualifications needed to thrive as a front desk professional, and why are they important?

To thrive as a Front Desk professional, strong organizational skills, attention to detail, and a high school diploma or equivalent are generally required. Familiarity with reservation or scheduling software, phone systems, and office productivity tools like Microsoft Office is typically expected. Excellent communication, a friendly demeanor, and the ability to multitask under pressure are standout soft skills. These abilities are crucial for delivering efficient service, managing first impressions, and ensuring smooth daily operations in customer-facing environments.

What are some common challenges faced by front desk staff, and how can they be managed effectively?

Front Desk staff often encounter challenges such as managing multiple tasks simultaneously, handling difficult guests, and maintaining composure during busy periods. Effective time management, clear communication, and a calm, professional demeanor are essential skills for addressing these situations. Many Front Desk teams work closely together and with other departments, so fostering strong teamwork and staying organized can help minimize stress and ensure the smooth operation of daily front desk functions.
More about Front Desk jobs
What job categories do people searching Front Desk jobs in Decatur, IL look for? The top searched job categories for Front Desk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Front Desk jobs? Cities near Decatur, IL with the most Front Desk job openings:
Front Desk jobs near you
Infographic showing various Front Desk job openings in Decatur, IL as of August 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $30,754 per year, or $14.8 per hour.

Patient Access Specialist - Moweaqua (37 Hours/Week)

Springfield Clinic

Moweaqua, IL • On-site

$16.75 - $22.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Springfield Clinic rating

6.7

Company rating: 6.7 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

532nd of 887 rated healthcare providers

Job description

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities

  • Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required.
  • Assist guests with the check-in process, verify demographic and insurance information, and update as needed.
  • Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality.
  • Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal.
  • Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards.
  • Refers guests with questions regarding financial liability to appropriate resource(s).
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact.
  • Document guest requests to the Care Team through EHR.
  • Work appropriate system reports for assigned provider/provider group.
  • Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group.
  • Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience.
  • Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure.
  • Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer.
  • Adhere to patient service standards.
  • Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere.
  • Complete front desk and/or call center duties with a welcoming spirit and efficiency.
  • Adhere to appropriate workflow processes.
  • Collaborate with team members to deliver an exceptional guest experience.
  • Demonstrate an attention to detail.
  • Cultivate a learning/teaching environment with team members.
  • Support other departments as needed.
  • Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives.
  • Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic.
    • This is voluntary growth opportunity.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

License/Certificates

  • Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic.
    • The is a voluntary growth opportunity.

Education/Experience

  • High School graduate or GED preferred.
  • Comfortable with technology.
  • Preferred: Administrative or technical background acquired through completion of 2-3 years of college.
  • Preferred: Minimum one (1) year medical office experience

Knowledge, Skills and Abilities

  • Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families.
  • Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team.
  • Demonstrate a positive and professional attitude and dress at all times.
  • Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues.
  • Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members.
  • Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities.
  • Ability to effectively multitask under pressure with accuracy in a fast-paced environment.
  • Excellent attendance.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Treat every interaction as an opportunity to make an impact and deliver excellence.

Working Environment
Office type environment requiring frequent fluctuations between sitting and standing.

PHI/Privacy Level
HIPAA1

What Springfield Clinic employees say

Pay

Benefits

Hours and flexibility

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