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Front Desk Services Agent Jobs (NOW HIRING)

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a ...

Commonwealth Hotels

Front Desk Agent

Norwalk, IA · On-site

$13.25 - $16.75/hr

Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH · On-site

$13.75 - $17.25/hr

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including ...

Commonwealth Hotels

Front Desk Agent

Carrollton, OH · On-site

$11 - $14/hr

The Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH · On-site

$13.75 - $17.25/hr

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including ...

Commonwealth Hotels

Front Desk Agent

Cincinnati, OH · On-site

$13.75 - $17.25/hr

The Residence Inn Kenwood is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent. About Us: Working at the Residence Inn Kenwood offers numerous benefits, including ...

Commonwealth Hotels

Front Desk Agent

North Canton, OH · On-site

$12.75 - $16/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk position allows you to be at the forefront of delivering exceptional service, ensuring guests have a ...

Lido Beach Resort

Front Desk Agent

Sarasota, FL · On-site

$13.25 - $16.75/hr

Front Desk Agent We are looking for highly organized candidates with excellent people skills for ... Our staff is celebrated for their friendly and attentive service, making every guest feel at home.

The Nash

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

The Capitana

Front Desk Agent

Key West, FL

$14 - $17.75/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

Lake Placid Lodge

Front Desk Agent

Lake Placid, NY

$15.25 - $19.25/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

Opal Sol

Front Desk Agent

Clearwater Beach, FL · On-site

$13.25 - $16.50/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

The Capitana

Front Desk Agent

Key West, FL · On-site

$14 - $17.75/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

The Nash

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

Laureate Peru

Front Desk Agent

Key West, FL · On-site

$14 - $17.75/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

The Nash

Front Desk Agent

Nashville, TN · On-site

$13.75 - $17.50/hr

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate ... Providing front desk services to guests * Assigning rooms and taking care of administrative duties

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Front Desk Services Agent information

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How much do front desk services agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for front desk services agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What is a front desk services agent?

Front Desk Services Agents are professionals who serve as the first point of contact for guests at hotels, resorts, or other hospitality establishments. They are responsible for welcoming guests, handling check-ins and check-outs, managing reservations, answering inquiries, and addressing guest concerns. Additionally, they may perform administrative tasks, coordinate with housekeeping and maintenance staff, and provide information about local attractions. Their role is essential in ensuring a positive guest experience and smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk services agent?

To thrive as a Front Desk Services Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software, multi-line phone systems, and reservation platforms is often required. Excellent communication, problem-solving, and interpersonal skills help you stand out in this guest-facing role. These skills ensure efficient operations, positive guest experiences, and effective handling of daily challenges at the front desk.

What are some common challenges faced by front desk services agents and how can they be managed?

Front Desk Services Agents often encounter challenges such as handling high volumes of guest check-ins and check-outs during peak times, resolving guest complaints diplomatically, and managing multiple tasks simultaneously. Developing strong organizational and communication skills is key to managing these situations effectively. Additionally, working closely with housekeeping, maintenance, and management teams helps ensure smooth operations and quick resolution of issues, while maintaining a positive and welcoming attitude enhances guest satisfaction.

What is the difference between Front Desk Services Agent vs Receptionist?

AspectFront Desk Services AgentReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesOffices, clinics, hotels
Employer & IndustryHospitality, corporate, healthcareBusiness, healthcare, hospitality
Search & Comparison IntentCustomer service, guest check-in, reservationsFront office, administrative support

While both roles involve greeting visitors and managing front desk operations, a Front Desk Services Agent typically works in hospitality or healthcare settings, focusing on guest services and reservations. A Receptionist often handles administrative tasks in office environments. The roles overlap in customer service skills but differ in industry-specific duties and work environments.

What do you do as a front desk services agent?

A front desk services agent is responsible for greeting visitors, answering phone calls, managing appointments, and providing information about the organization. They often handle administrative tasks, maintain visitor logs, and use communication tools like phones and computers. Strong customer service skills and attention to detail are essential for this role.

What cities are hiring for Front Desk Services Agent jobs?

Cities with the most Front Desk Services Agent job openings:

What states have the most Front Desk Services Agent jobs?

States with the most job openings for Front Desk Services Agent jobs include:

What are popular job titles related to Front Desk Services Agent jobs?

For Front Desk Services Agent jobs, the most frequently searched job titles are:

Front Desk Services Agent jobs near you

Front Desk Agent

Norwalk, IA • On-site

Commonwealth Hotels
Traveler Accommodation • 1 - 5K employees
Learn more about Commonwealth Hotelsexternal

$13.25 - $16.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 days ago

Job description

Join Our Team at the Tru by Hilton, Norwalk, Iowa!
The Newly Built Tru by Hilton Norwalk, Iowa, is set to open soon and is seeking a Part-Time Hotel Front Desk Clerk, Hotel Front Office Agent, or Hotel Guest Service Agent!
About Us:
Ideally located off I-35, we are near the Gregg Young Sports Campus and The Legacy Golf Club. Des Moines International Airport (DSM) is within five miles. The Norwalk-McAninch Sports Complex is two miles away, while Blank Park Zoo is 11 minutes from our hotel.
Why This Role?
Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Tru by Hilton Norwalk, Iowa, offers a rewarding opportunity to join a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out.
What's In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:

  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What we are looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent includes:
  • High school diploma or equivalent
  • Previous experience in food service, hospitality, or customer service (preferred).
  • Friendly and welcoming demeanor.
  • Ability to interact professionally with guests and address their needs.
  • The ability to manage multiple tasks efficiently in a fast-paced environment.
  • Willingness to work collaboratively with coworkers.
  • Flexibility to adapt to changing tasks or guest demands.

Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/dsmiaru-tru-norwalk-des-moines/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Norwalk, Iowa! Apply today!

Apply