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Front Desk Reservation Agent Jobs in Indiana (NOW HIRING)

General Hotels

Front Desk Agent

Jeffersonville, IN · On-site

$13.75 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent

Franklin, IN · On-site

$13.25 - $16.75/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels Corporation

Front Desk Agent

Franklin, IN · On-site

$13.25 - $16.75/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

General Hotels Corporation

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

General Hotels Corporation

Front Desk Agent

Franklin, IN · On-site

$13.25 - $16.75/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

General Hotels Corporation

Front Desk Agent

Terre Haute, IN · On-site

$13.50 - $17/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

Ivy Hospitality

Part Time Front Desk Agent

Carmel, IN · On-site

$14.25 - $17.75/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

Springhill Suites Marriott

Front Desk Agent

Fort Wayne, IN · On-site

$13 - $16.50/hr

Front Desk Agent The SpringHill Suites Fort Wayne Southwest is seeking a part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service ...

Ivy Hospitality

Front Desk Agent

Carmel, IN · On-site

$16/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

Ivy Hospitality

Front Desk Agent

Richmond, IN · On-site

$13/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

General Hotels

Front Desk Agent-Full Time

Whitestown, IN · On-site

$14.50 - $18.50/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

Ivy Hospitality

Front Desk Agent

Lafayette, IN · On-site

$13.75 - $17.25/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

Ivy Hospitality

Front Desk Agent

Kokomo, IN · On-site

$13 - $16.25/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

General Hotels

Front Desk Agent-Part Time

Whitestown, IN · On-site

$14.50 - $18.50/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

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All JobsFront Desk Reservation Agent JobsFront Desk Reservation Agent Jobs in Indiana

Front Desk Reservation Agent information

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations remotely via phone, email, or online systems. A front desk reservation agent works directly at the property's front desk, assisting walk-in guests and managing reservations in person, often requiring customer service skills and familiarity with property management software.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is beneficial, and some employers may require basic computer proficiency or a relevant certification. On-the-job training is common, and the role often requires flexible scheduling, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking guests in and out, providing information about services and amenities, and managing phone and online inquiries. They use reservation systems and maintain accurate records to ensure smooth operations and guest satisfaction.
What are popular job titles related to Front Desk Reservation Agent jobs in Indiana? For Front Desk Reservation Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Front Desk Reservation Agent jobs in Indiana look for? The top searched job categories for Front Desk Reservation Agent jobs in Indiana are:
What cities in Indiana are hiring for Front Desk Reservation Agent jobs? Cities in Indiana with the most Front Desk Reservation Agent job openings:
Front Desk Reservation Agent jobs near you

Front Desk Agent

DoubleTree by Hilton South Bend

South Bend, IN • On-site

$14 - $17.75/hr

Full-time

PTO

Re-posted 22 days ago

Job description

Front Desk Agent
DoubleTree by Hilton South Bend
Join Our Team!
At DoubleTree by Hilton South Bend, we believe every guest deserves an exceptional experience from the moment they walk through our doors. Our 293-room, newly renovated full-service hotel is located in the heart of downtown South Bend and features more than 15,000 square feet of flexible meeting and event space, Baker's Bar &Grille, Starbucks, an indoor pool, fitness center, and direct skywalk access to the Century Center.
As part of the Hilton family, we are committed to delivering warm hospitality, outstanding service, and memorable guest experiences. We're looking for friendly, dependable, and service-oriented individuals who enjoy helping others and thrive in a fast-paced environment. If you have a positive attitude, strong communication skills, and a passion for hospitality, we'd love to welcome you to our team.
Position Summary
The Front Desk Agent is responsible for creating a welcoming first impression for every guest while delivering exceptional customer service throughout their stay. This position is responsible for guest check-in and check-out, reservations, handling guest requests, processing payments, answering phones, and supporting hotel operations while maintaining Hilton brand standards.
Essential Responsibilities
  • Welcome guests with a warm, friendly, and professional demeanor.
  • Complete guest check-in and check-out procedures accurately and efficiently.
  • Receive, modify, and maintain guest reservations while ensuring compliance with credit card security standards.
  • Collect payment information and process transactions accurately.
  • Answer incoming telephone calls and respond to guest inquiries regarding hotel amenities, services, and local attractions.
  • Assist guests with reservation changes, relocations, and special requests.
  • Resolve guest concerns promptly and professionally, escalating issues when necessary.
  • Communicate effectively with Housekeeping, Engineering, Sales, and other departments to ensure guest satisfaction.
  • Respond to guest requests for maintenance or immediate assistance and communicate with the appropriate department.
  • Document maintenance concerns involving guest rooms, furniture, fixtures, and equipment.
  • Maintain a clean, organized, and professional front desk and lobby area.
  • Perform routine cleaning of the work area, including dusting, vacuuming, mopping, and organizing supplies.
  • Monitor front desk inventory and communicate equipment, repair, and supply needs to management.
  • Follow hotel procedures for reporting and securing lost-and-found items.
  • Assist other departments as operational needs require, including delivering guest items or assisting Housekeeping or Laundry when appropriate.
  • Complete all required Hilton and property training.
  • Follow all hotel safety, security, cash-handling, and operational procedures.
  • Perform other duties as assigned.
Qualifications
  • High school diploma or equivalent required.
  • Previous hotel or hospitality experience preferred.
  • Minimum of one (1) year of customer service experience preferred.
  • Basic computer proficiency and the ability to learn hotel operating systems.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Professional appearance and commitment to exceptional guest service.
  • Flexible availability, including evenings, weekends, and holidays.
Physical Requirements
  • Ability to stand and walk for extended periods throughout the shift.
  • Ability to walk and climb or descend stairs approximately 20% of the workday.
  • Frequently bend, kneel, reach, twist, and occasionally crawl while performing job duties.
  • Regularly lift, carry, push, or pull up to 20 pounds without assistance.
  • Ability to perform repetitive motions, including typing and handling guest luggage or supplies as needed.
Why DoubleTree by Hilton?
When you join DoubleTree by Hilton South Bend, you become part of a team that values hospitality, teamwork, integrity, and professional growth. We offer competitive pay, Hilton Team Member Travel Program benefits, opportunities for advancement, comprehensive benefits for eligible team members, paid time off, and a supportive work environment where your contributions make a difference every day.
DoubleTree by Hilton South Bend is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state, or local law.

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