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Front Desk Reservation Agent Jobs in Indiana (NOW HIRING)

Dora Hospitality LLC

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent We are urgently hiring a friendly and professional Front Desk Agent to join our ... Maintain accurate reservation records Requirements: * High school diploma or equivalent, 1+ year of ...

Dora Hospitality LLC

Front Desk Agent

Madison, IN · On-site

$13 - $16.50/hr

Front Desk Agent We are urgently hiring a friendly and professional Front Desk Agent to join our ... Maintain accurate reservation records Requirements: * High school diploma or equivalent, 1+ year of ...

Schahet Hotels

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Join Our Team as a Front Desk Agent at Hilton Garden Inn Indianapolis Airport! Are you an outgoing ... Skills: Familiarity with hotel reservation software like OnQ or Opera is a bonus. * Customer ...

Staybridge Suites

Front Desk Agent

Indianapolis, IN · On-site

$16/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Fairfield Inn & Suites

Front Desk Agent

Indianapolis, IN · On-site

$16/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Staybridge Suites

Front Desk Agent

Indianapolis, IN

$16/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Holiday Inn

Front Desk Agent

Indianapolis, IN

$15 - $16/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Holiday Inn

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Fairfield Inn & Suites

Front Desk Agent

Madison, IN

$14/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Holiday Inn

Front Desk Agent

Carmel, IN · On-site

$15 - $16/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Fairfield Inn & Suites

Front Desk Agent

Madison, IN · On-site

$14/hr

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As ... Maintain accurate reservation records REQUIREMENTS * High school diploma or equivalent, 1+ year of ...

Ivy Hospitality

Front Desk Agent

Muncie, IN · On-site

$13.25 - $16.75/hr

Front Desk Agent The Front Desk Agent is responsible for providing exceptional service to guests ... Register guests into the hotel's system, verifying reservation details, address, and payment ...

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All JobsFront Desk Reservation Agent JobsFront Desk Reservation Agent Jobs in Indiana

Front Desk Reservation Agent information

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What is a front desk reservation agent?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What is the difference between a reservation agent and a front desk reservation agent?

A reservation agent typically works in a call center or booking office, handling reservations remotely via phone, email, or online systems. A front desk reservation agent works directly at the property's front desk, assisting walk-in guests and managing reservations in person, often requiring customer service skills and familiarity with property management software.

What are the key skills and qualifications needed to thrive as a front desk reservation agent?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a front desk reservation agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.

How to become a front desk reservation agent?

To become a front desk reservation agent, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Experience with reservation systems or booking software is beneficial, and some employers may require basic computer proficiency or a relevant certification. On-the-job training is common, and the role often requires flexible scheduling, including evenings and weekends.

What are the duties of a front desk reservation agent?

A front desk reservation agent is responsible for handling guest reservations, checking guests in and out, providing information about services and amenities, and managing phone and online inquiries. They use reservation systems and maintain accurate records to ensure smooth operations and guest satisfaction.
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Front Desk Reservation Agent jobs near you

Front Desk Agent

Dora Hospitality LLC

Indianapolis, IN • On-site

$13.50 - $17.25/hr

Other

Dental, Vision, PTO

Re-posted 4 days ago

Job description

Front Desk Agent

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

  • MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
  • Paid Holiday for Full Time/Part Time – Upon hire
  • Paid Time Off for Full Time/Part Time – 6 Months of Service
  • Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

  • Greet and assist guests during arrival and departure
  • Process payments and issuing room keys
  • Respond promptly to guest questions and concerns
  • Coordinate with housekeeping and maintenance
  • Maintain accurate reservation records

Requirements:

  • High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
  • Ability to understand and follow directions
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
  • Able to stand for long periods and work weekends

Company Information:

Pennsylvania Parkway Hotel Partners LLC dba Holiday Inn is perfectly positioned to capture both leisure and business demands. Close to Keystone at the Crossing, Lucas Oil Stadium, Bankers Life Fieldhouse, Indianapolis Zoo, Indiana State Museum and the Indiana State Fairgrounds. Also, the Indianapolis Motor Speedway, home of the Indy 500, and Grand Park Sports Campus are just a short drive away. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.

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