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Hotel Reception Front Desk Jobs in Indiana (NOW HIRING)

Midwest Hotel

Be Seen First

Night Audit - Hotel Front Desk Agent

Mishawaka, IN · On-site

$12 - $13.50/hr

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experiences with hotel reservations software * Strong customer service skills with a focus on guest relations.

Midwest Hotel

Be Seen First

Night Audit - Hotel Front Desk Agent

Mishawaka, IN · On-site

$12 - $13.50/hr

Work experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experiences with hotel reservations software * Strong customer service skills with a focus on guest relations.

General Hotels

Front Desk Agent

Jeffersonville, IN · On-site

$13.75 - $17.25/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel.

General Hotels

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the TownePlace Suites Ameriplex Indianapolis! The Front Desk Agent is responsible for providing ...

General Hotels

Front Desk Agent

Franklin, IN · On-site

$13.25 - $16.75/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the Fairfield Inn and Suites Franklin! The Front Desk Agent is responsible for providing excellent ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

This is an entry-level hotel leadership role for a hospitality professional who is ready to take the next step - supervising a front desk team, owning shift operations, and delivering the exceptional ...

White Lodging

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

This is an entry-level hotel leadership role for a hospitality professional who is ready to take the next step - supervising a front desk team, owning shift operations, and delivering the exceptional ...

General Hotels Corporation

Front Desk Agent

Jeffersonville, IN · On-site

$13.75 - $17.25/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel.

General Hotels Corporation

Front Desk Agent

Terre Haute, IN · On-site

$13.50 - $17/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel.

General Hotels Corporation

Front Desk Agent

Franklin, IN · On-site

$13.25 - $16.75/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the Fairfield Inn and Suites Franklin! The Front Desk Agent is responsible for providing excellent ...

General Hotels Corporation

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the TownePlace Suites Ameriplex Indianapolis! The Front Desk Agent is responsible for providing ...

General Hotels Corporation

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the TownePlace Suites Ameriplex Indianapolis! The Front Desk Agent is responsible for providing ...

General Hotels Corporation

Front Desk Agent

Jeffersonville, IN · On-site

$13.75 - $17.25/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel.

General Hotels Corporation

Front Desk Agent

Franklin, IN · On-site

$13.25 - $16.75/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the Fairfield Inn and Suites Franklin! The Front Desk Agent is responsible for providing excellent ...

General Hotels Corporation

Front Desk Agent

Terre Haute, IN · On-site

$13.50 - $17/hr

General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel.

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Hotel Reception Front Desk information

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.
What are popular job titles related to Hotel Reception Front Desk jobs in Indiana? For Hotel Reception Front Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Hotel Reception Front Desk jobs in Indiana look for? The top searched job categories for Hotel Reception Front Desk jobs in Indiana are:
What cities in Indiana are hiring for Hotel Reception Front Desk jobs? Cities in Indiana with the most Hotel Reception Front Desk job openings:
Hotel Reception Front Desk jobs near you

Hotel Carmichael - Supervisor, Front Desk

Coury Hospitality

Carmel, IN • On-site

$16.75 - $21.75/hr

Other

Posted 18 days ago

Coury Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Why Work at Hotel Carmichael?
At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel's vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein's Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.
DEPARTMENT: Front Office
REPORTS TO: Front Desk Manager / Assistant Front Office Manager
STATUS: Non-Exempt
POSITION SUMMARY:
The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The Front Desk Supervisor, leads by example, ensures service standards are upheld and aligned with Coury Hospitality's culture of service excellence, integrity, and authentic hospitality.
PRIMARY JOB DUTIES:
  • Supervise front desk operations during assigned shifts to ensure smooth guest service.
  • Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
  • Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
  • Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
  • Support scheduling coverage, shift assignments, and break coordination as directed.
  • Ensure adherence to front desk procedures, cash-handling policies, and service standards.
  • Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
  • Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
  • Monitor lobby and front desk presentation, ensuring a polished and professional environment.
  • Assist with daily reports, audits, and operational checklists.
  • Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
  • Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
  • Follow all hotel security, privacy, safety, and emergency procedure.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to lead by example while remaining hands-on in daily operations.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Strong working knowledge of property management systems.
  • Professional appearance and service-oriented demeanor.
  • Ability to work collaboratively with management and team members.
  • Flexibility to work weekends, holidays, and varying shifts.
PHYSICAL DEMANDS:
  • Ability to stand for extended periods.
  • Ability to use computers, phones, and standard office equipment.
  • Ability to move throughout the property as needed.
  • Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.

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