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Front Desk Night Supervisor Jobs in Raleigh, NC (NOW HIRING)

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the ...

21c Museum Hotel Durham

Overnight Front Desk Agent

Durham, NC · On-site

$13.50 - $18/hr

Audit, balance, post, and report on the front desk, including, but not limited to, room charges ... Night Manager/room manager/Managing Director. * Other duties as assigned by your supervisor or ...

Goshen Medical Center

Front Desk/Receptionist

Lillington, NC · On-site

$12.50 - $16.25/hr

Computer Skills Front Desk/Receptionist Immediate Supervisor Title: Site Leader QUALIFICATIONS: • High school diploma or equivalent • Associate degree in office assistant/medical assistant ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

21c Museum Hotels

Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

Ennismore LLC

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

New

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team ... Previous supervisory or management experience in front office or guest services * Strong leadership ...

Concord Hospitality

Front Desk Guest Manager

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team ... Previous supervisory or management experience in front office or guest services * Strong leadership ...

Dave & Buster

Host - Front Desk Staff

Cary, NC · On-site

$14.25 - $19/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ...

Dave & Buster's, Inc.

Host - Front Desk Staff

Cary, NC · On-site

$13 - $17.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ...

Dave & Buster's

Host - Front Desk Staff

Cary, NC

$13 - $17.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ...

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Front Desk Night Supervisor information

See Raleigh, NC salary details

$10

$18

$28

How much do front desk night supervisor jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for front desk night supervisor in Raleigh, NC is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What are the responsibilities of a front desk night supervisor?

A Front Desk Night Supervisor oversees the front desk operations during the night shift at hotels or similar establishments. Their duties typically include supervising night staff, handling guest check-ins and check-outs, resolving guest issues, balancing accounts, and ensuring security protocols are followed. They may also prepare daily reports and coordinate with other departments to ensure smooth operations. Strong customer service, communication, and problem-solving skills are essential for this role.

What are the main challenges a front desk night supervisor faces during overnight shifts, and how can they be addressed?

Front Desk Night Supervisors often manage the hotel’s operations with limited staff during overnight hours, which can present challenges such as handling guest emergencies, late check-ins or check-outs, and ensuring security protocols are followed. To succeed, it’s important to stay organized, communicate effectively with both guests and overnight staff, and maintain a calm demeanor under pressure. Developing strong problem-solving skills and familiarity with the property’s safety procedures will help address these challenges and ensure smooth night operations.

What are the key skills and qualifications needed to thrive as a front desk night supervisor, and why are they important?

To thrive as a Front Desk Night Supervisor, you need strong organizational skills, experience in hospitality or customer service, and often a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation platforms, and basic accounting software is typically required. Exceptional communication, problem-solving abilities, and the capacity to manage and motivate a team during overnight shifts are crucial soft skills. These competencies ensure smooth night operations, guest satisfaction, and effective resolution of issues when management support is limited.

What are popular job titles related to Front Desk Night Supervisor jobs in Raleigh, NC?

For Front Desk Night Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Front Desk Night Supervisor jobs in Raleigh, NC look for?

The top searched job categories for Front Desk Night Supervisor jobs in Raleigh, NC are:

Front Desk Night Supervisor jobs near you
Infographic showing various Front Desk Night Supervisor job openings in Raleigh, NC as of June 2026, with employment types broken down into 69% Full Time, and 31% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,880 per year, or $18.7 per hour.

Front Desk Supervisor

Sage Hospitality

Raleigh, NC • On-site

$16.50 - $21.50/hr

Full-time

Posted 10 days ago

Job description

Why us?
Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina!
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
Job Overview
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Responsibilities
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
  • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
  • Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Performs other duties as assigned, requested or deemed necessary by management.

Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
1 or more full years employment experience in a related position with this company or other organization(s).
Knowledge/Skills
  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Ability to communicate information and hotel services to management and guests. Second language is preferred.
  • Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
  • Experience with Opera Cloud PMS is a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to communicate in person and on telephone frequently.
  • Ability to read written communiqués, analyzing reports and seeing monochrome computer screen.
  • Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
  • Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
  • Continuous standing 90% of time -communicating with guests.
  • No climbing required. No driving required.
  • Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
  • Continuous standing -80% of shift.

Environment
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
Sage Hospitality Group logo

About Sage Hospitality Group

Sourced by ZipRecruiter

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

Industry

Hospitality services

Company size

1,001 - 5,000 Employees

Headquarters location

Denver, CO, US

Year founded

1984

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