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Front Desk Manager Jobs in Silver Spring, MD (NOW HIRING)

Hotel Spero

FRONT DESK AGENT

Washington, DC · On-site

$23.91/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels & Resorts

FRONT DESK AGENT

Washington, DC · On-site

$23.91/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Crestline Hotels and Resorts

Front Desk Agent

Washington, DC

$23.91/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Phoenix Park Hotel

Front Desk Agent

Washington, DC · On-site

$23.91/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities:

Sage Hospitality

Mgr Front Office

Washington, DC · On-site

$19.25 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Manager is responsible for the daily operation of the Front Desk and acts as the main contact for ... Ensures front desk agents are completed in accordance to established policies and procedures.

Crescent

Assist Front Desk Mgr NX

Bethesda, MD · On-site

$18.25 - $23.50/hr

Position Overview We are seeking an experienced and service-driven Assistant Front Desk Manager t o support the daily operations of our Front Office and Guest Experience teams. This leadership role ...

NFC Amenity Management

Front Desk Lead

Baltimore, MD · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Front Desk Management * Hospitality Management * Outgoing Personality * Teamwork * Mentoring * Detail-Oriented * Proactive * Scheduling * Accuracy * Training & Teaching Others * Client Relationship ...

NFC Amenity Management

Front Desk Lead

Baltimore, MD · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Front Desk Management * Hospitality Management * Outgoing Personality * Teamwork * Mentoring * Detail-Oriented * Proactive * Scheduling * Accuracy * Training & Teaching Others * Client Relationship ...

Retro Fitness

Front Desk

Catonsville, MD · On-site

$13.25 - $17/hr

Front Desk Employee The Front Desk employee is the face of the Retro Fitness outlet; they are the ... Effective ability to communicate with customers, coworkers and managers. The ability to multi-task.

NFC Amenity Management

Front Desk Lead

Baltimore, MD · On-site

$20/hr

Front Desk Management * Hospitality Management * Outgoing Personality * Teamwork * Mentoring * Detail-Oriented * Proactive * Scheduling * Accuracy * Training & Teaching Others * Client Relationship ...

ORTHO OIC ORTHOPAEDIC IMMEDIATE CARE LLC

Front Desk

Fairfax, VA · On-site

$15.25 - $19.75/hr

Manage waiting room flow and communicate wait times to patients * Process referrals, work notes ... Prior medical office, front desk, or customer service experience preferred Experience * 1+ years ...

New

Gulph Creek Hotels

Front Desk Supervisor

Baltimore, MD · On-site

$17 - $21.75/hr

The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within ...

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Front Desk Manager information

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$10

$19

$30

How much do front desk manager jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for front desk manager in Silver Spring, MD is $19.88, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.88 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average annual salary of around $40,000 to $50,000, depending on experience, location, and industry. They often require strong customer service skills and may oversee administrative tasks at hotels, offices, or healthcare facilities.
More about Front Desk Manager jobs

What are the most commonly searched types of Front Desk jobs in Silver Spring, MD?

The most popular types of Front Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Front Desk Manager jobs?

Cities near Silver Spring, MD with the most Front Desk Manager job openings:

Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,348 per year, or $19.9 per hour.

Front Desk Manager - B.F. Saul Company Hospitality Group

B.F. Saul Company Hospitality Group

Herndon, VA • On-site

$17.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

Are you someone who enjoys working with people, problem solving, and having opportunities for career growth? Join the amazing team at our Embassy Suites By Hilton Dulles Airport hotel and enjoy the benefits of a career in the hospitality industry as our new Front Desk Manager! Located in Herndon, Virginia with access to the Silver Line Metro a mile from our door at the Innovation Center stop for access.
 
The position as the Front Desk Manager is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
 
**Schedule based on business needs**
 
B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our "One Team!" values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities
  • Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
 
  • Financial Results and Cost Control:  Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
 
  • People Management and Training:  Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies.  Promotes collaboration and positive, professional work environment. 
 
  • Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initiatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
 
  • Safety/Risk Management:  Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 
Qualifications
  • Education:  High school diploma or GED required, college degree or equivalent experience preferred. 
  • Experience/Knowledge/Skills/Abilities:2+ years of customer service and 1+ years supervisory/management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests.  Must be able to manage multiple priorities in a fast-paced environment.  Demonstrates clear written and verbal communication skills. 
  • Physical:  Ability to lift, push or pull up to 75 pounds on an occasional basis.
Benefits:
  • Well-Being Benefits:
  • Health Insurance
  • Dental & Vision Insurance
  • Short & Long Term Disability
  • Vacation Policy
  • Weekly Pay
  • Incentive Eligible 
 
  • Long Term Planning:
  • 401(k) Retirement Program
  • Paid Life Insurance
  • Tuition Reimbursement
 
  • Team Member Programs:
  • Our Big 3 Mission Statement Leaders of the Month/Year
  • Annual Performance Appraisals and Wage Increase Opportunities
  • Annual Team Member Banquets
  • Annual Team Member Engagement Survey
  • Discounted Room Rates for Team Members, Family and Friends
  • Complimentary Room Stays
$55,000 - $65,000 a year
Minimum and mvaximum wage or salary for the position

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. 

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

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