ZipRecruiter

Log In

1

Front Desk Manager Jobs in Romeoville, IL (NOW HIRING)

White Lodging Careers

Front Desk Supervisor

Chicago, IL · On-site

$18.90 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

Family Eye Physicians

Front Desk Receptionist

Oak Lawn, IL

$15.25 - $19.50/hr

Front Desk Manager Responsibilities * Welcome patients and visitors and help patients and guests feel comfortable when waiting to be attended to * Track patients in the reception area and communicate ...

VH-M OAKBROOK ILLINOIS INC

Front Desk Agent

Oak Brook, IL · On-site

$18/hr

Front Desk Supervisor/Front Desk Manager JOB SUMMARY Attend to guests' needs, including, but not limited to, registration, checkout and cashiering. ESSENTIAL FUNCTIONS * Greet and welcome guests upon ...

UFC Gym

Front Desk

Chicago, IL · On-site

$45K/yr

Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing ...

UFC Gym

Front Desk

Chicago, IL · On-site

$45K/yr

Immediately reports or escalates to management any unsafe conditions or emergency situations. Administrative Keeps front desk and lobby neat and clean at all times. Performs opening and closing ...

RRI, Inc.

Front Desk Supervisor

Chicago, IL · On-site

$8.50/hr

The Front Desk Supervisor is responsible for supervising all front desk operations, staff and scheduling, and managing the hotel's inventory. This position usually works a regularly scheduled front ...

RRI, Inc.

Front Desk Supervisor

Chicago, IL · On-site

$8.50/hr

The Front Desk Supervisor is responsible for supervising all front desk operations, staff and scheduling, and managing the hotel's inventory. This position usually works a regularly scheduled front ...

CUC IVR Illinois LLC

Front Desk

Tinley Park, IL

$14.50 - $18.75/hr

You will also coordinate front-desk activities, including distributing correspondence and ... Multitasking and time-management skills, with the ability to prioritize tasks * Computer skills

Beyond Podiatry

Front Desk

Tinley Park, IL · On-site

$14.50 - $18.75/hr

You will also coordinate front-desk activities, including distributing correspondence and ... Multitasking and time-management skills, with the ability to prioritize tasks * Computer skills

next page

Showing results 1-20

All JobsFront Desk JobsFront Desk Manager JobsFront Desk Manager Jobs in Romeoville, IL

Front Desk Manager information

See Romeoville, IL salary details

$10

$19

$30

How much do front desk manager jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for front desk manager in Romeoville, IL is $19.61, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.59 per hour, depending on experience, location, and employer.

What's the highest paying hotel GM job?

The highest paying hotel general manager (GM) positions are typically found in luxury or flagship properties, with salaries often exceeding $150,000 annually and sometimes reaching over $200,000 for large, high-end hotels. Compensation depends on the hotel's size, location, brand, and the manager's experience, with additional bonuses and benefits common in top-tier establishments.

What is the difference between a receptionist and a front desk manager?

A front desk manager oversees the front desk operations, supervises reception staff, and handles administrative tasks, while a receptionist primarily greets visitors, answers phones, and performs basic clerical duties. The manager typically has more responsibility, including staff management and problem-solving, often requiring leadership skills and experience in customer service or administration.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What does a front desk manager do?

A front desk manager oversees the front office operations of a hotel, office, or organization, ensuring guest or visitor needs are met efficiently. They handle check-ins and check-outs, manage staff, resolve customer issues, and coordinate communication between departments, often using management software. Strong organizational and customer service skills are essential for this role.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

How much do front desk managers make in the US?

Front desk managers in the US typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and industry. Salaries can vary based on the size of the organization and the complexity of the role, with some earning over $60,000 in higher-paying markets.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.
More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Romeoville, IL? The most popular types of Front Desk jobs in Romeoville, IL are:
What cities near Romeoville, IL are hiring for Front Desk Manager jobs? Cities near Romeoville, IL with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Romeoville, IL as of July 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,781 per year, or $19.6 per hour.
Front Desk Manager

Front Desk Manager

Sonesta International Hotels Corporation

Chicago, IL • On-site

$17.50 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Sonesta International Hotels rating

7.0

Company rating: 7.0 out of 10

Based on 46 frontline employees who took The Breakroom Quiz

28th of 107 rated hotels

Job description

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Front Desk Manager is responsible for overseeing front office operations to ensure exceptional guest service and efficient day-to-day performance at a full-service hotel. This role leads, trains, and develops the front office team while maintaining high service standards and operational efficiency. Responsibilities include recruiting, interviewing, and making hiring decisions; onboarding and training employees; creating schedules; and providing ongoing coaching and development. A strong emphasis is placed on training and development to ensure team members are knowledgeable, confident, and equipped to deliver a consistent and elevated guest experience. The Front Desk Manager is also responsible for performance management, including addressing performance concerns, administering disciplinary action when appropriate, and ensuring compliance with hotel policies and procedures.
This position serves as a key point of contact for guest relations, handling escalated guest concerns and working collaboratively with other departments to deliver a seamless guest experience. The Front Desk Manager is also expected to maintain a visible leadership presence throughout the hotel and regularly cover Manager on Duty (MOD) shifts to support hotel operations and guest needs across all departments.
Job Description
Principle duties and responsibilities (Essential Functions) include:
  • Provide outstanding guest service and maintain a professional, friendly, and service-oriented demeanor.
  • Respond promptly and professionally to guest inquiries, concerns, and service recovery situations.
  • Utilize selling techniques to maximize room occupancy, upsell opportunities, and hotel revenue.
  • Lead onboarding, training, and ongoing development for front office employees, including creating structured training plans, developing departmental processes and standard operating procedures.
  • Manage employee performance, including coaching, counseling, corrective action, and discipline as appropriate.
  • Supervise front office team members to ensure efficient and smooth daily operations.
  • Recruit, interview, and participate in hiring decisions for front office team members.
  • Ensure accurate processing of guest accounts, billing, hotel charges, and invoices.
  • Coordinate and communicate with group contacts and travel agents regarding special requests and guest arrangements.
  • Support sales and marketing initiatives as directed by hotel leadership.
  • Build and maintain strong working relationships with all hotel departments to ensure seamless operations and guest satisfaction.
  • Oversee cash handling procedures in accordance with hotel standards.
  • Ensure compliance with guest check-in procedures, security protocols, and brand standards.
  • Serve as Manager on Duty (MOD) during assigned morning and evening shifts, acting independently to oversee hotel operations in the absence of senior leadership.
  • Act as the Travel Pass Champion and ensure compliance with applicable procedures and standards.
  • Communicate daily operational updates, expectations, and service priorities to the front office team.
  • Oversee and coordinate VIP arrivals and special guest requests.
  • Maintain a visible presence in the lobby and act as a Lobby Ambassador to enhance the guest experience.
  • Track, monitor, and follow up on in-house guest challenges and service concerns to ensure timely resolution.
  • Resolve guest-related issues professionally and effectively to maintain guest satisfaction.
  • Liaise with other hotel departments to ensure seamless service delivery and operational efficiency.
  • Assist with post-stay guest follow-up and service recovery efforts.
  • Perform other duties and responsibilities as assigned by hotel leadership.

Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Track record of delivering exceptional guest or client experience.
  • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
  • Appropriate professional appearance and demeanor.
  • Knowledge of Opera and internet software preferred.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk and talk or hear. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
  • Ability to stand and walk for extended periods throughout the shift.
  • Ability to move throughout all areas of the hotel, including guest floors, lobby, back office, and operational areas.
  • Ability to occasionally lift, carry, push, or pull up to 25 pounds.
  • Ability to bend, stoop, kneel, reach, and climb stairs as needed.
  • Ability to use a computer, telephone, and other office equipment for extended periods.
  • Ability to work in a fast-paced environment and respond quickly to operational and guest needs.
  • Ability to maintain a professional presence and interact with guests and team members throughout the shift.
  • Ability to work flexible schedules, including evenings, weekends, holidays, and Manager on Duty (MOD) shifts.
  • Ability to handle stressful situations with professionalism and composure.
  • Must possess sufficient verbal and written communication skills to effectively interact with guests, employees, and management.

Additional Job Information/Anticipated
Pay Range
Pay range is $60,000 - $67,000 and are eligible for a Bonus Plan.
The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

What Sonesta International Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply