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Front Desk Manager Jobs in Rio Rancho, NM (NOW HIRING)

Atrium Hospitality

Front Desk Associate

Albuquerque, NM · On-site

$15.50/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Albuquerque, NM · On-site

$15.50/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Atrium Hospitality

Front Desk Associate

Albuquerque, NM · On-site

$15.50/hr

Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Oversee front desk operations and step in as the go-to problem solver for guests and teammates ...

Dave & Buster's

Front Desk/Host

Albuquerque, NM

$13.50 - $18.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster's, Inc.

Front Desk/Host

Albuquerque, NM · On-site

$13.50 - $18.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

Dave & Buster

Front Desk/Host

Albuquerque, NM

$13.50 - $18.25/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Notifies Manager of any Guest that is perceived to be unhappy. * Assists other Team Members as ...

ARK

Hotel Front Desk Receptionist

Rio Rancho, NM

$14 - $15/hr

Hotel Front Desk Agent Do you have a passion for service and love to put a smile on people's faces ... You'll welcome guests, manage their account information, and ensure they have everything they need ...

IHG Hotels & Resorts

Front Desk Agent

Albuquerque, NM

$13.75 - $17.50/hr

Job Summary Looking for a reliable part time or full time Front Desk Agent. AM & PM shifts are available. Hotel and Opera Express experience is preferred but not required. Flexible schedule and ...

Sandia Vision Clinic

Front Desk Receptionist

Albuquerque, NM · On-site

$13.50 - $17.25/hr

... Care Coordinator (Front Desk Receptionist)! We are looking for a friendly, dependable, and ... Manage appointment scheduling and support efficient clinic flow * Enter and update patient ...

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See Rio Rancho, NM salary details

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How much do front desk manager jobs pay per hour?

As of May 29, 2026, the average hourly pay for front desk manager in Rio Rancho, NM is $17.34, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.09 per hour, depending on experience, location, and employer.

What Is a Front Desk Manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a Front Desk Manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by Front Desk Managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What are Front Desk Managers?

Front Desk Managers are professionals responsible for overseeing the operations and staff at the front desk of hotels, offices, or other establishments. They ensure guests or clients receive excellent service, handle reservations, manage check-ins and check-outs, and resolve any issues that arise. Additionally, they train and supervise front desk staff, maintain records, and coordinate with other departments to ensure smooth operations. Their role is crucial in creating a positive first impression and maintaining the overall efficiency of the front desk area.

What is the highest paid receptionist job?

The highest paid receptionist roles are often in specialized industries such as medical or legal offices, where salaries can exceed $50,000 annually. Executive or front desk managers in large corporations may also earn higher salaries, especially with experience and relevant certifications. Salary varies based on location, industry, and level of responsibility.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

More about Front Desk Manager jobs
What are the most commonly searched types of Front Desk jobs in Rio Rancho, NM? The most popular types of Front Desk jobs in Rio Rancho, NM are:
What are popular job titles related to Front Desk Manager jobs in Rio Rancho, NM? For Front Desk Manager jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Front Desk Manager jobs in Rio Rancho, NM look for? The top searched job categories for Front Desk Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Front Desk Manager jobs? Cities near Rio Rancho, NM with the most Front Desk Manager job openings:
Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Rio Rancho, NM as of May 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $36,073 per year, or $17.3 per hour.
Front Desk Agent/Night Auditor

Front Desk Agent/Night Auditor

Total Management Systems

Albuquerque, NM • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

The TownePlace Suites is looking for a Night Auditor/ Front Desk Agent to join the team. This is a great opportunity to begin a career in the hospitality industry and learn the Marriott brand. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten hotels throughout the state. Enjoy access to employee discounts, health, dental, vision, and a 401(k) with matching.

Welcoming guests as they check in and providing outstanding service is a high priority. Night Auditors are personally involved in the daily operations and success of the hotel. The main aspect of the job is to conduct all nightly-related duties while operating the hotel’s front desk systems for PBX, reservations and check-in/check-out to ensure the guest’s stay is as efficient and friendly as possible. We want to exceed our guest’s expectations and always go that extra mile to prove how important they are to our success.

Major Duties:

  • Assisting guests with the check-in and check-out process, including the computation and collection of payment.
  • Complete and verify all audit paperwork and shift reports.
  • Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
  • Perform nightly balancing and telephone services to ensure proper posting to property management system; perform night backup of server.
  • Prepare express checkout folios.
  • Maintain room status inventory.
  • Communicate all pertinent shift information to GM and other desk staff.
  • Being proficient in local area amenities (nearest restaurants, gas stations, banks/atms, post offices, shopping, etc).
  • Handling guest’s concerns immediately and requesting management assistance if necessary.
  • Have detailed knowledge of the hotel amenities including all systems in the guest rooms (phone systems, internet use, movies, long distance phone calls, how to work the thermostat, etc).
  • Ensuring through their action, the highest level of guest satisfaction possible.
  • Must sell the value of the hotel and strive to earn the most reservations and room sales via phone and personal contact with potential guests.
  • Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk.
  • Typically handles both the duties of the front desk agent and some of the duties of the accounting department.
  • Tracks room revenue, occupancy percentages, and other front office operating statistics.
  • Always represent the hotel in a positive manner; SMILE.
  • Other duties as assigned