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Front Desk Manager Jobs in Edmonds, WA (NOW HIRING)

Kimpton Palladian Hotel

Front Desk Supervisor

Seattle, WA · On-site +1

$27 - $28/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Oversee daily front desk activities including check-in, check-out, room assignments, and guest ...

Camp Bow Wow Silverdale

Front Desk

Silverdale, WA

$17.13 - $18.75/hr

Join Our Team as a Front Desk Associate at Camp Bow Wow Silverdale! Do you have a passion for pups and a knack for exceptional customer service? At Camp Bow Wow Silverdale, we pride ourselves on ...

Kimpton Palladian Hotel

Front Desk Supervisor

Seattle, WA · On-site

$19.25 - $25/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Oversee daily front desk activities including check-in, check-out, room assignments, and guest ...

Highgate Hotels

Front Desk Supervisor

Seattle, WA · On-site

$19.25 - $25/hr

Hourly Highgate is a premier real estate investment and hospitality management company widely ... Oversee daily front desk activities including check-in, check-out, room assignments, and guest ...

Kimpton Palladian Hotel

Front Desk Supervisor

Seattle, WA · On-site

$19.25 - $25/hr

Highgate is a premier real estate investment and hospitality management company widely recognized ... Oversee daily front desk activities including check-in, check-out, room assignments, and guest ...

Kimpton Palladian Hotel

Front Desk Supervisor

Seattle, WA · On-site

$19.25 - $25/hr

With an executive team consisting of some of the industry's most experienced hotel management ... Oversee daily front desk activities including check-in, check-out, room assignments, and guest ...

BMI Hospitality Management

Front Desk Supervisor

Seattle, WA · On-site

$19.25 - $25/hr

The Hampton Inn & Suites Seattle-Airport/28th Ave looking to hire a Front Desk Supervisor. If you ... Provide training to front office staff as directed by Management * Assigns duties to Guest Service ...

ZIPPY SQUIRRELS

Front Desk Coordinator

Bellevue, WA · On-site

$25/hr

Manage appointment scheduling, calendars, and booking systems * Handle administrative tasks ... Prior experience in a front desk, receptionist, or customer service role preferred * Strong verbal ...

ZIPPY SQUIRRELS

Front Desk Coordinator

Bellevue, WA · On-site

$25/hr

Manage appointment scheduling, calendars, and booking systems * Handle administrative tasks ... Prior experience in a front desk, receptionist, or customer service role preferred * Strong verbal ...

ZIPPY SQUIRRELS

Front Desk Coordinator

Bellevue, WA · On-site

$25/hr

Manage appointment scheduling, calendars, and booking systems * Handle administrative tasks ... Prior experience in a front desk, receptionist, or customer service role preferred * Strong verbal ...

Gold's Gym

Front Desk Associate

Kirkland, WA · On-site

$17.13/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Notifies management of gym incidents that requires incident reports. * Works when scheduled and ...

Gold's Gym Washington

Front Desk Associate

Kirkland, WA · On-site

$17.13/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... Notifies management of gym incidents that requires incident reports. * Works when scheduled and ...

Island Hospitality Management

Front Desk Agent

Bellevue, WA · On-site

$16 - $20.25/hr

Front Desk Agent Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in ...

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Front Desk Manager information

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How much do front desk manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for front desk manager in Edmonds, WA is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $23.22 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Supervisor

Kimpton Palladian Hotel

Seattle, WA • On-site, Remote

$27 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Compensation Type
Hourly
Highgate Hotels
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Located on the seam of Belltown and the retail core, the 97-room Kimpton Palladian Hotel is within walking distance of landmarks like Pike Place Market, the waterfront, and Seattle's best new restaurants, live music venues, cafés, and boutiques. When you're not exploring, your home base is a 1910 landmark reinvented in a masculine-chic style with luxe amenities, edgy design elements, and contemporary furnishings that reflect Belltown's hip heritage. You'll also find a heralded seafood restaurant in Shaker + Spear, a speakeasy-style social lounge called Pennyroyal, and a lobby you won't soon forget. The Palladian beckons today's tech titans and tastemakers.
Overview
The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities
Guest Experience
  • Lead by example in providing exceptional, personalized guest service.
  • Welcome and recognize VIP, repeat, and loyalty program guests.
  • Resolve guest concerns, complaints, and service recovery situations promptly and professionally.
  • Ensure all guest interactions reflect hotel and brand service standards.
  • Anticipate guest needs and create memorable experiences.

Front Office Operations
  • Oversee daily front desk activities including check-in, check-out, room assignments, and guest requests.
  • Ensure accuracy of reservations, room status updates, billing, and folios.
  • Monitor guest arrival and departure reports.
  • Assist with room inventory management and room assignment strategies.
  • Maintain strong communication with Housekeeping, Engineering, Food & Beverage, and Sales teams.

Leadership & Team Development
  • Provide daily guidance and support to Front Desk Agents.
  • Assist with onboarding and training new team members.
  • Conduct coaching conversations and recommend corrective action when necessary.
  • Promote teamwork, accountability, and a positive work environment.
  • Lead by example in professionalism, appearance, and service standards.

Financial Responsibilities
  • Ensure accurate credit card processing.
  • Monitor and resolve billing discrepancies.
  • Support upselling initiatives and revenue-generating opportunities.
  • Assist in monitoring departmental expenses and operating efficiencies.

Administrative Duties
  • Complete shift reports and pass-on communication accurately.
  • Ensure compliance with hotel policies, procedures, and safety standards.
  • Maintain confidentiality of guest and employee information.
  • Support the Director of Rooms and Front Office Manager with operational projects as needed.

Qualifications
Required
  • Minimum 1 year of leadership, supervisory, or lead agent experience.
  • Strong guest service and conflict-resolution skills.
  • Excellent verbal and written communication abilities.
  • Ability to multitask and remain calm in a fast-paced environment.
  • Flexible schedule, including evenings, weekends, and holidays.

Preferred
  • Experience with OPERA PMS.
  • Experience with ALICE/Actabl and Medallia.
  • Knowledge of IHG One Rewards program.
  • Previous luxury, lifestyle, or boutique hotel experience.

Physical Requirements
  • Stand and walk for extended periods.
  • Occasionally lift up to 25 pounds.
  • Ability to work at a computer and operate standard office equipment.
  • Ability to respond quickly to guest and operational needs throughout the hotel.

Success Factors
A successful Front Desk Supervisor:
  • Leads with a guest-first mindset.
  • Coaches and develops team members.
  • Demonstrates strong problem-solving abilities.
  • Maintains professionalism under pressure.
  • Builds positive relationships with guests and colleagues.
  • Consistently delivers operational excellence while creating memorable guest experiences.

Benefits
  • In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify.

Applications will be accepted between 08/26/2026 - 9/2/2026

Apply