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Front Desk Manager Jobs in Seattle, WA (NOW HIRING)

Marriott

Overnight Front Desk Manager

Seattle, WA · On-site

$19.25 - $25/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Supertooth Dentistry

Front Desk

Seattle, WA

$28 - $30/hr

Manage patient scheduling, appointments, and recalls efficiently Handle insurance claims and filing Ensure smooth front desk operations with excellent communication skills Support patient inquiries ...

Gold's Gym Washington

Front Desk

Woodinville, WA · On-site

$17.13/hr

The Front Desk position is a key position with in the club. The front desk is where our guests and ... Notifies management of gym incidents that requires incident reports. * Works when scheduled and ...

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How much do front desk manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for front desk manager in Seattle, WA is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $24.09 per hour, depending on experience, location, and employer.

What is a front desk manager?

A front desk manager works in a customer service capacity in an office, hotel, hospital, retail store, casino, or similar business. As a front desk manager, your main job duties include overseeing the front desk staff, including receptionists and other customer service workers, making guests feel welcomed, and resolving any customer issues. Customer service and communications skills are essential in this career, and having management experience is helpful. Depending on the employer, educational qualifications for this job include a high school diploma or a degree in hospitality management. An associate or bachelor’s degree may be necessary for advancement within the company.

What are the key skills and qualifications needed to thrive as a front desk manager, and why are they important?

To thrive as a Front Desk Manager, you need strong organizational abilities, customer service expertise, and experience in hospitality or office administration, often supported by a relevant degree or certification. Familiarity with property management systems (PMS), reservation software, and office productivity tools is typically required. Excellent communication, problem-solving, and leadership skills help you manage staff and deliver outstanding guest experiences. These skills ensure efficient front desk operations, high customer satisfaction, and smooth coordination within the facility.

What are some common challenges faced by front desk managers and how can they be addressed?

Front Desk Managers often encounter challenges such as handling high volumes of guest check-ins and check-outs, resolving guest complaints efficiently, and managing team schedules to ensure adequate coverage. Successfully addressing these requires strong organizational and communication skills, as well as the ability to remain calm under pressure. Many Front Desk Managers find that regular staff training, implementing clear procedures, and fostering a supportive team environment help minimize issues and maintain high levels of guest satisfaction.

What is the difference between Front Desk Manager vs Receptionist?

AspectFront Desk ManagerReceptionist
ResponsibilitiesOversees front desk operations, manages staff, handles escalations, and ensures guest satisfactionGreets visitors, answers phones, schedules appointments, and performs administrative tasks
Required CredentialsHigh school diploma; experience in customer service; leadership skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, corporate offices, healthcare facilitiesHotels, clinics, offices

The Front Desk Manager typically has more responsibilities, including supervising staff and managing operations, while the Receptionist focuses on greeting visitors and administrative support. Both roles require strong communication skills and customer service experience, but the Front Desk Manager often needs leadership abilities and experience in managing a team.

How much do front desk managers make in the US?

Front desk managers in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and the size of the organization. They often require strong customer service skills, organizational abilities, and familiarity with reservation or management software.

Is a front desk manager a stressful job?

A front desk manager role can be stressful due to the need to handle guest complaints, manage multiple tasks simultaneously, and ensure smooth operations. The job often requires strong communication, problem-solving skills, and the ability to work in a fast-paced environment, which can contribute to stress levels.
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Front Desk Manager jobs near you
Infographic showing various Front Desk Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $45,516 per year, or $21.9 per hour.

Front Desk Supervisor - Marriott Tacoma

Tacoma, WA • On-site

Coury Hospitality
Traveler Accommodation • 501 - 1,000 employees

6.1

Company rating: 6.1 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about Coury Hospitalityexternal

$18.25 - $23.50/hr

Other

Re-posted 2 days ago

Job description

Why Work at Marriott Tacoma Downtown?
At Marriott Tacoma Downtown, we don't just offer jobs. We create opportunities to grow, connect, and thrive in a contemporary, people-first hospitality environment. Located in the heart of downtown Tacoma and connected to the Greater Tacoma Convention Center, our modern hotel places Curators at the center of the city's vibrant arts, culture, dining, and entertainment scene.
Curators help create memorable experiences throughout the hotel, from welcoming guest rooms and locally inspired dining at The Greatroom to sophisticated meeting and celebration spaces, including the Chambers Bay Ballroom. With 13 event venues and the energy of downtown Tacoma just outside our doors, Marriott Tacoma Downtown offers an exciting setting to build a rewarding hospitality career while creating meaningful moments for every guest.
POSITION SUMMARY:
The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The Front Desk Supervisor, leads by example, ensures service standards are upheld and aligned with Coury Hospitality's culture of service excellence, integrity, and authentic hospitality.
PRIMARY JOB DUTIES:
  • Supervise front desk operations during assigned shifts to ensure smooth guest service.
  • Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
  • Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
  • Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
  • Support scheduling coverage, shift assignments, and break coordination as directed.
  • Ensure adherence to front desk procedures, cash-handling policies, and service standards.
  • Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
  • Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
  • Monitor lobby and front desk presentation, ensuring a polished and professional environment.
  • Assist with daily reports, audits, and operational checklists.
  • Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
  • Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
  • Follow all hotel security, privacy, safety, and emergency procedures.
Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to lead by example while remaining hands-on in daily operations.
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Strong working knowledge of property management systems.
  • Professional appearance and service-oriented demeanor.
  • Ability to work collaboratively with management and team members.
  • Flexibility to work weekends, holidays, and varying shifts.
PHYSICAL DEMANDS:
  • Ability to stand for extended periods.
  • Ability to use computers, phones, and standard office equipment.
  • Ability to move throughout the property as needed.
  • Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.

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