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Front Desk Hotel Jobs in Rochester, MN (NOW HIRING)

Ledgestone Hospitality LLC

Front Desk

Rochester, MN

$15 - $19/hr

Primary responsibilities include: registering guests making and modifying reservations hotel ... Carry out front desk responsibilities including, but not limited to; greeting guests, performing ...

Titan

Assistant Front Office Manager

Rochester, MN · On-site

Previous hotel Front Desk or guest-service experience required. * Previous supervisory or leadership experience preferred. * Hilton and OnQ experience preferred. * Experience resolving guest-service ...

O2B Early Education

Front Desk Receptionist

Rochester, MN

$15.25 - $19.50/hr

O2B Kids is a part of O2B Early Education which began in Gainesville, FL in 1998 and has grown widely throughout Florida, Georgia, Minnesota, Missouri, and Alabama with MANY locations on the horizon ...

O2B Early Education

Front Desk Receptionist

Rochester, MN · On-site

$15.25 - $19.50/hr

O2B Kids is a part of O2B Early Education which began in Gainesville, FL in 1998 and has grown widely throughout Florida, Georgia, Minnesota, Missouri, and Alabama with MANY locations on the horizon ...

O2B Early Education

Front Desk Receptionist

Rochester, MN · On-site

$15.25 - $19.50/hr

O2B Kids is a part of O2B Early Education which began in Gainesville, FL in 1998 and has grown widely throughout Florida, Georgia, Minnesota, Missouri, and Alabama with MANY locations on the horizon ...

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Front Desk Hotel information

See Rochester, MN salary details

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How much do front desk hotel jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk hotel in Rochester, MN is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.60 per hour, depending on experience, location, and employer.

Is a front desk hotel job a hard job?

A front desk hotel job involves customer service, administrative tasks, and handling guest inquiries, which can be physically and mentally demanding during busy periods. It requires good communication skills, multitasking ability, and often involves working irregular hours, including nights and weekends.

Can a shy person be a front desk hotel?

A front desk hotel position involves interacting with guests regularly, so being shy may require extra effort to develop communication skills and confidence. Success in the role depends on the individual's ability to handle customer service tasks, use hotel management software, and remain professional in social interactions.

What are some common challenges faced by front desk hotel staff and how can they be addressed?

Front desk hotel staff frequently encounter challenges such as managing guest complaints, handling high check-in/check-out volumes during peak hours, and balancing multiple tasks simultaneously. Effective communication, patience, and strong organizational skills are essential for navigating these challenges. Many hotels provide training in conflict resolution and time management, and teamwork with housekeeping and management is vital to ensure smooth operations. Being proactive and approachable helps create a positive guest experience, even during busy or stressful periods.

What front desk hotel jobs pay the most?

Front desk hotel jobs that typically pay the most include front desk managers and supervisors, who oversee operations and staff. These roles often require experience, leadership skills, and sometimes certifications, and they tend to offer higher salaries compared to entry-level front desk positions.

What is a front desk hotel?

Front desk hotel staff are employees who serve as the first point of contact for guests at a hotel. They handle check-in and check-out processes, answer questions, manage reservations, and address guest needs or concerns. Their role is crucial for ensuring a positive guest experience, as they provide information about hotel services, local attractions, and resolve issues that may arise during a guest's stay. They also coordinate with other hotel departments to fulfill guest requests and maintain smooth operations.

What is the difference between Front Desk Hotel vs Front Desk Receptionist?

AspectFront Desk HotelFront Desk Receptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, resorts, hospitality industryOffices, corporate settings, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, corporate offices, service industries
Common Search/ComparisonYesYes

The Front Desk Hotel role typically involves managing guest check-ins, reservations, and guest services within a hotel or resort setting. The Front Desk Receptionist often performs similar duties but may work in various industries like corporate offices or clinics. While both roles focus on customer service and administrative tasks, the Front Desk Hotel is specialized for hospitality environments, requiring specific industry knowledge.

What does a front desk hotel person do at a hotel?

A front desk hotel person, or front desk clerk, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries and complaints. They often use hotel management software and need good communication and customer service skills to ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a front desk hotel staff member, and why are they important?

To thrive as a Front Desk Hotel staff member, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software (such as OPERA or Maestro PMS) and basic office tools is essential for daily operations. Exceptional interpersonal skills, problem-solving abilities, and a welcoming demeanor help create a positive guest experience. These skills ensure efficient check-in/check-out processes, guest satisfaction, and smooth communication within the hotel team.
What are popular job titles related to Front Desk Hotel jobs in Rochester, MN? For Front Desk Hotel jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Front Desk Hotel jobs in Rochester, MN look for? The top searched job categories for Front Desk Hotel jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Front Desk Hotel jobs? Cities near Rochester, MN with the most Front Desk Hotel job openings:
Front Desk Hotel jobs near you
Infographic showing various Front Desk Hotel job openings in Rochester, MN as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,121 per year, or $15.9 per hour.

Front Desk

Ledgestone Hospitality LLC

Rochester, MN

$15 - $19/hr

Full-time

Re-posted 26 days ago

Job description

Supervisor: General Manager

Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.

Essential Functions:

  1. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  2. Maintains a high level of professional appearance and demeanor.
  3. Maintain the highest level of confidentiality in all areas.
  4. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
  5. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
  6. Demonstrate good communication skills and convey information and ideas.
  7. Ability to perform basic math, and understand financial information.
  8. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
  9. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
  10. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
  11. Uses persuasive selling techniques to sell rooms and promote all marketing programs.
  12. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment.
  13. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
  14. Responsible for key control. Issues and receives both room keys and master keys.
  15. Process all lost and found items according to policy.
  16. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
  17. Assist in training of new staff.
  18. Participates in and supports a positive, enjoyable work environment.
  19. Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

Performs other duties as assigned.

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