ZipRecruiter

Log In

1

Front Desk Hotel Jobs in Rochester, MN (NOW HIRING)

IHG Hotels & Resorts

Front Desk Associate

Rochester, MN · On-site

$16 - $17/hr

Join the team at Staybridge Suites / EVEN Hotel - Mayo Clinic Area as a Full-Time Front Desk ... Associate ! We're looking for a friendly, dependable professional to deliver exceptional ...

next page

Showing results 1-20

All JobsFront Desk Hotel JobsFront Desk Hotel Jobs in Rochester, MN

Front Desk Hotel information

See Rochester, MN salary details

$9

$15

$21

How much do front desk hotel jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for front desk hotel in Rochester, MN is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.60 per hour, depending on experience, location, and employer.

Is a front desk hotel job a hard job?

A front desk hotel job involves customer service, administrative tasks, and handling guest inquiries, which can be physically and mentally demanding during busy periods. It requires good communication skills, multitasking ability, and often involves working irregular hours, including nights and weekends.

Can a shy person be a front desk hotel?

A front desk hotel position involves interacting with guests regularly, so being shy may require extra effort to develop communication skills and confidence. Success in the role depends on the individual's ability to handle customer service tasks, use hotel management software, and remain professional in social interactions.

What are some common challenges faced by front desk hotel staff and how can they be addressed?

Front desk hotel staff frequently encounter challenges such as managing guest complaints, handling high check-in/check-out volumes during peak hours, and balancing multiple tasks simultaneously. Effective communication, patience, and strong organizational skills are essential for navigating these challenges. Many hotels provide training in conflict resolution and time management, and teamwork with housekeeping and management is vital to ensure smooth operations. Being proactive and approachable helps create a positive guest experience, even during busy or stressful periods.

What front desk hotel jobs pay the most?

Front desk hotel jobs that typically pay the most include front desk managers and supervisors, who oversee operations and staff. These roles often require experience, leadership skills, and sometimes certifications, and they tend to offer higher salaries compared to entry-level front desk positions.

What is a front desk hotel?

Front desk hotel staff are employees who serve as the first point of contact for guests at a hotel. They handle check-in and check-out processes, answer questions, manage reservations, and address guest needs or concerns. Their role is crucial for ensuring a positive guest experience, as they provide information about hotel services, local attractions, and resolve issues that may arise during a guest's stay. They also coordinate with other hotel departments to fulfill guest requests and maintain smooth operations.

What is the difference between Front Desk Hotel vs Front Desk Receptionist?

AspectFront Desk HotelFront Desk Receptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, resorts, hospitality industryOffices, corporate settings, hospitality venues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, corporate offices, service industries
Common Search/ComparisonYesYes

The Front Desk Hotel role typically involves managing guest check-ins, reservations, and guest services within a hotel or resort setting. The Front Desk Receptionist often performs similar duties but may work in various industries like corporate offices or clinics. While both roles focus on customer service and administrative tasks, the Front Desk Hotel is specialized for hospitality environments, requiring specific industry knowledge.

What does a front desk hotel person do at a hotel?

A front desk hotel person, or front desk clerk, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries and complaints. They often use hotel management software and need good communication and customer service skills to ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as a front desk hotel staff member, and why are they important?

To thrive as a Front Desk Hotel staff member, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software (such as OPERA or Maestro PMS) and basic office tools is essential for daily operations. Exceptional interpersonal skills, problem-solving abilities, and a welcoming demeanor help create a positive guest experience. These skills ensure efficient check-in/check-out processes, guest satisfaction, and smooth communication within the hotel team.
What are popular job titles related to Front Desk Hotel jobs in Rochester, MN? For Front Desk Hotel jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Front Desk Hotel jobs in Rochester, MN look for? The top searched job categories for Front Desk Hotel jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Front Desk Hotel jobs? Cities near Rochester, MN with the most Front Desk Hotel job openings:
Front Desk Hotel jobs near you
Infographic showing various Front Desk Hotel job openings in Rochester, MN as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,121 per year, or $15.9 per hour.

Front Desk Associate

IHG Hotels & Resorts

Rochester, MN • On-site

$16 - $17/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 hours ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description

Staybridge Suites / EVEN Hotel - Mayo Clinic Area | Rochester, MN
Are you passionate about customer service and creating a welcoming guest experience? Join the team at Staybridge Suites / EVEN Hotel - Mayo Clinic Area as a Full-Time Front Desk Associate! We're looking for a friendly, dependable professional to deliver exceptional hospitality across both day and evening shifts.
Position Details
  • Schedule: Combination of day and evening shifts (7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM)
  • Must be available to work weekends
  • Status: Full-Time
  • Pay: $16-$17 per hour
Why Join Our Team?
  • Competitive hourly pay
  • Complimentary coffee during shifts
  • Supportive, team-oriented work environment
  • Growth opportunities within a respected hotel brand
  • Flexible scheduling
Key Responsibilities
  • Greet guests and provide a warm, professional first impression
  • Manage guest check-ins and check-outs efficiently
  • Answer phone calls and assist with reservations
  • Provide information about hotel amenities, local dining, and attractions
  • Resolve guest concerns promptly and professionally
  • Maintain a clean, organized front desk area
Qualifications
  • Previous customer service or hotel front desk experience preferred
  • OPERA PMS experience required
  • Strong communication and problem-solving skills
  • Friendly, positive, and professional demeanor
  • Reliable, organized, and self-motivated
  • Ability to stand for extended periods (up to 8 hours)
  • Valid driver's license with a clean driving record (required)
  • Willing and able to work weekends
Benefits & Perks
  • Health, dental, and vision insurance options
  • Paid vacation time
  • 401(k) with up to 4% company match
  • Welcoming, team-focused workplace culture

About Us
Staybridge Suites / EVEN Hotel - Mayo Clinic Area is conveniently located across from St. Mary's Hospital in Rochester, MN. We pride ourselves on providing a comfortable, home-like experience for our guests, paired with exceptional service. Our team is energetic, caring, and committed to hospitality excellence.
Apply Today
If you're a people-focused professional who enjoys creating positive guest experiences, we want to hear from you! Apply now and start your hospitality career with a team that values you.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

View All IHG Hotels & Resorts Jobs

Apply