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Front Desk Associate Jobs in Springfield, MA (NOW HIRING)

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service ...

RRI, Inc.

Front Desk GSR

Vernon, CT · On-site

$8.50/hr

The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service ...

A.R. Mazzotta

Front Desk Receptionist

Hartford, CT · On-site

$20/hr

Front Desk Receptionist Hartford Area, CT $20.00 per hour Looking for Your Next Opportunity? This role has been filled, but A.R. Mazzotta is continually recruiting for similar positions throughout ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Enfield, CT · On-site

$14.50 - $18.25/hr

The Hampton Inn Enfield is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates. The Front Desk Agent is the face of the hotel, and ...

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both face to face and on ...

Blue Sky Hospitality Solutions

Front Desk Agent

Windsor, CT · On-site

$14.25 - $18/hr

Whether they're here for business or leisure, we believe exceptional service starts at the front desk - and that's where you come in. Position Summary This is a part time position, we are currently ...

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All JobsFront Desk Associate JobsFront Desk Associate Jobs in Springfield, MA

Front Desk Associate information

See Springfield, MA salary details

$7

$15

$19

How much do front desk associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for front desk associate in Springfield, MA is $15.19, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.26 per hour, depending on experience, location, and employer.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

Is a front desk associate job stressful?

A front desk associate job can be stressful due to the need to handle multiple tasks such as customer service, managing phone calls, and addressing guest or client concerns simultaneously. The level of stress often depends on the work environment, workload, and the individual's ability to manage multitasking and stay organized.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with experience or specialized skills like bilingualism or administrative certifications. Salaries can also increase with supervisory responsibilities or working in high-demand locations, with annual pay ranging from $25,000 to over $50,000 depending on the setting and level of experience.
More about Front Desk Associate jobs

What are the most commonly searched types of Front Desk jobs in Springfield, MA?

The most popular types of Front Desk jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Front Desk Associate jobs?

Cities near Springfield, MA with the most Front Desk Associate job openings:

Front Desk Associate jobs near you

Front Desk Agent

Mananto Enterprises LLC The Northampton Hotel

Northampton, MA • On-site

$16 - $18/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

The historic Hotel Northampton is seeking a friendly, organized, and customer-focused Front Desk Agent to join our team.  The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele.

- Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism.

- Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures.

- Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms.

- Process payments, handle cash, and maintain accurate financial records, including invoice distribution.

- Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.

- Offer guests details about the hotel amenities, local attractions, and services to enhance their stay.

- Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience.

- Record Keeping: Maintain an organized front desk area, including filing guest information, reports, and other essential documentation.

- Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members.

Qualifications

- Previous experience in a customer service role, preferably in hospitality or a front desk position.
- Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications).
- Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations.
- Excellent organizational and multitasking abilities, with attention to detail.
- Availability to work flexible hours, including nights, weekends, and holidays.

**Education:**

- High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.

**Benefits:**

- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts
- Opportunities for career advancement

**How to Apply:**
Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team!

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The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**