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Front Desk Associate Jobs in Greenfield, MA (NOW HIRING)

Red Lion Inn

Front Desk Agent

North Adams, MA · On-site

$13.50 - $17/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Red Lion Inn

Front Desk Agent

North Adams, MA · On-site

$13.50 - $17/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Hatfield Rally House

Front Desk Welcome Staff

Hatfield, MA · On-site

$14.25 - $18.25/hr

As Front Desk Staff, you'll be the first point of contact for members and guests. You'll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer ...

Red Lion Inn

Front Desk Agent

North Adams, MA · On-site

$17 - $18/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Red Lion Inn

Front Desk Agent

North Adams, MA · On-site

$13.50 - $17/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Red Lion Inn

Front Desk Agent

North Adams, MA · On-site

$17.50/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Red Lion Inn

Front Desk Agent - PM

North Adams, MA · On-site

$13.50 - $17/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

Red Lion Inn

Front Desk Agent - PM

North Adams, MA · On-site

$13.50 - $17/hr

The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay. Essential Duties and ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

Experience in a front desk, reception, or customer facing role supporting administrative duties and ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Amherst, MA · On-site

$15.45 - $20.15/hr

Experience in a front desk, reception, or customer facing role supporting administrative duties and ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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All JobsFront Desk Associate JobsFront Desk Associate Jobs in Greenfield, MA

Front Desk Associate information

See Greenfield, MA salary details

$7

$14

$18

How much do front desk associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for front desk associate in Greenfield, MA is $14.13, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.06 per hour, depending on experience, location, and employer.

What is a front desk associate?

A front desk associate is typically the first person that customers see when they come to a hotel, health care facility, or other agency. As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments. You must be enthusiastic and possess strong interpersonal communication skills. Qualifications for a career as a front desk associate include customer service and administrative experience.

What are some common challenges faced by front desk associates, and how can they effectively handle them?

Front Desk Associates often encounter challenges such as managing high volumes of guest check-ins during peak hours, addressing unexpected guest concerns, and handling multiple tasks simultaneously. Effective time management, strong communication skills, and remaining calm under pressure are key to overcoming these situations. Building familiarity with reservation systems and collaborating closely with housekeeping and maintenance teams also helps ensure seamless operations and positive guest experiences.

What is the difference between Front Desk Associate vs Receptionist?

AspectFront Desk AssociateReceptionist
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, healthcare, corporate officesMedical offices, hotels, corporate settings
Employer & Industry UsageCommon in hospitality, healthcare, corporateCommon in healthcare, corporate, hospitality
Search & Comparison IntentCustomer service, front desk dutiesAdministrative support, greeting visitors

Both roles involve front desk responsibilities, but a Front Desk Associate often has more customer service duties and may handle more complex tasks in hospitality or healthcare settings. A Receptionist typically focuses on greeting visitors and administrative support. The roles overlap in work environment and required skills, but the specific duties can vary based on industry.

Is a front desk associate job stressful?

A front desk associate job can be stressful due to the need to handle multiple tasks such as customer service, managing phone calls, and addressing guest or client concerns simultaneously. The level of stress often depends on the work environment, workload, and the individual's ability to manage multitasking and stay organized.

What front desk associate jobs pay the most?

Front desk associate roles in industries such as healthcare, corporate offices, and luxury hotels tend to offer higher salaries, especially with experience or specialized skills like bilingualism or administrative certifications. Salaries can also increase with supervisory responsibilities or working in high-demand locations, with annual pay ranging from $25,000 to over $50,000 depending on the setting and level of experience.
More about Front Desk Associate jobs

What are the most commonly searched types of Front Desk jobs in Greenfield, MA?

The most popular types of Front Desk jobs in Greenfield, MA are:

What cities near Greenfield, MA are hiring for Front Desk Associate jobs?

Cities near Greenfield, MA with the most Front Desk Associate job openings:

Front Desk Associate jobs near you
Infographic showing various Front Desk Associate job openings in Greenfield, MA as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,392 per year, or $14.1 per hour.

Front Desk Agent

North Adams, MA • On-site

Red Lion Inn
Traveler Accommodation • 201 - 500 employees
Learn more about Red Lion Innexternal

$13.50 - $17/hr

Other

Re-posted 5 days ago

Job description

Description
Job Purpose:
As the first and last impression of the guest experience, the Front Desk Agent plays a vital role in setting the tone for hospitality with warmth, professionalism, and care. This role is more than checking guests in and out-it's about creating meaningful connections, resolving needs with grace, and delivering seamless service that reflects our unique sense of place. The Front Desk Agent is central to the smooth operation of the hotel, ensuring that every guest feels welcomed, informed, and genuinely cared for throughout their stay.
Essential Duties and Responsibilities:
  • Warmly welcome guests upon arrival, ensuring a smooth, professional check-in experience while conveying key information about the hotel, amenities, and surrounding area.
  • Manage guest departures with efficiency and grace, handling check-out, billing, and transportation coordination as needed.
  • Respond promptly and empathetically to guest questions, requests, and concerns in person, by phone, and via email-striving to exceed expectations at every interaction.
  • Accurately manage reservations, room assignments, and updates in the property management system (PMS), ensuring smooth transitions between guests and departments.
  • Maintain a deep knowledge of the hotel, amenities, local area, and upcoming events in order to make thoughtful, personalized recommendations.
  • Collaborate with housekeeping, maintenance, and food & beverage teams to fulfill guest requests and ensure seamless service delivery.
  • Manage daily front desk operations, including the bar at the desk, handling cash, processing credit card transactions, balancing the cash drawer, and reconciling shift reports.
  • Uphold front desk cleanliness, organization, and hospitality standards at all times.
  • Perform any and all other duties as requested by management in support of hotel operations.
Education & Experience:
  • High school diploma or equivalent required.
  • Previous front desk or hospitality experience preferred.
  • Familiarity with PMS (Property Management System) software a plus.
  • Strong attention to detail and ability to work at a productive pace without sacrificing quality.
  • Self-motivated and able to work effectively both independently and as part of a team.
Professional Characteristics:
  • Positive, service-oriented mindset with a natural ability to make guests feel welcome.
  • Excellent communication and interpersonal skills.
  • Punctual, dependable, and proactive in maintaining cleanliness standards.
  • Approachable and team-oriented with a willingness to assist across departments as needed.
  • Takes initiative and follows through on assignments with minimal supervision.
  • Able to prioritize tasks and manage time efficiently in a fast-paced environment.

Physical Requirements:
  • Must be able to stand for extended periods.
  • Ability to lift up to 25 lbs occasionally.
  • Must be able to perform repetitive tasks and handle guest luggage when needed.

Work Authorization: Must be eligible to work in the United States.
EEO Statement: Main Street Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.
Main Street Hospitality Values:
• We are kind to one another
• We embrace change
• We invest in community
• We act with integrity
• We take responsibility for our actions
I have read and understand the job description as stated above and accept that any of the tasks may be modified or changed. I accept responsibility for knowing the modifications and/or changes in the job description. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.
Requirements
Mainly PM shifts, occasionally other shifts

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