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Front Desk Assistant Jobs in Waterloo, IA (NOW HIRING)

New GI PC

Front Desk Representative

Waterloo, IA · On-site

$14.50 - $17.75/hr

Collect copayments and patient balances * Assist patients with questions and help direct them to the appropriate resources * Communicate effectively with providers, clinical staff and other ...

The Sayer Law Group

Be Seen First

Office Assistant/Receptionist

Waterloo, IA · On-site

$10 - $13.50/hr

Previous front desk, reception/receptionist, administrative assistant, or office experience preferred * High School Diploma required Skills * Working knowledge of MS Office and databases * Patience ...

HOSPITALITY SPECIALISTS INC

Night Auditor

Waterloo, IA · On-site

$14 - $18.50/hr

Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment ... * Assist all guests in problems and questions as required. Ensure that all guest problems are ...

HOSPITALITY SPECIALISTS INC

Night Auditor

Waterloo, IA · On-site

$14 - $18.50/hr

Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment ... * Assist all guests in problems and questions as required. Ensure that all guest problems are ...

Hospitality Specialists, Inc.

Night Auditor

Waterloo, IA · On-site

$14.75 - $19.75/hr

Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment ... * Assist all guests in problems and questions as required. Ensure that all guest problems are ...

cchrpmc

Patient Navigator Specialist

Stout, IA

$17.50 - $22.25/hr

This position serves in the front desk role for our eye clinic, assists patients in obtaining and ... Arrange transportation and assist clients in arriving at appointments on time. * Drive and escort ...

cchrpmc

Patient Navigator Specialist

Stout, IA · On-site

$17.50 - $22.25/hr

This position serves in the front desk role for our eye clinic, assists patients in obtaining and ... Arrange transportation and assist clients in arriving at appointments on time. * Drive and escort ...

Unified Therapy Services

Rehab Assistant

Waverly, IA · On-site

$16.75 - $21.75/hr

Job Title: Rehab Assistant - Pediatric/Adult Clinic Department: Rehabilitation Staff Summary The ... front desk duties including scheduling, taking payments, referral intake, marketing referral ...

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Front Desk Assistant information

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How much do front desk assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for front desk assistant in Waterloo, IA is $14.84, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $17.07 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

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Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $30,867 per year, or $14.8 per hour.

Front Desk Representative

New GI PC

Waterloo, IA • On-site

$14.50 - $17.75/hr

Full-time

Posted 8 days ago

Job description

Description:

Are you someone who genuinely enjoys helping people and thrives in a busy, fast paced environment. Our gastroenterology clinic is looking for someone who is welcoming, professional, dependable and committed to providing great customer service at every patient visit. 


We offer an excellent benefit package, competitive compensation, a stable work environment and a Monday thru Friday schedule.  If you are dependable, organized, positive and believe that exceptional customer service is an essential part of healthcare, we'd love to hear from you.   

Requirements:
  • Greet patients warmly and professionally
  • Check in patients accurately and efficiently 
  • Verify and update patient demographic and insurance information 
  • Collect copayments and patient balances 
  • Assist patients with questions and help direct them to the appropriate resources
  • Communicate effectively with providers, clinical staff and other departments 
  • Maintain patient confidentiality and follow HIPAA requirements 
  • Manage multiple priorities while maintaining accuracy and a positive attitude 
  • Help to keep patient flow moving smoothly in a busy specialty practice