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Front Desk Assistant Jobs in Decatur, IL (NOW HIRING)

Decatur Park District

DISC Front Desk

Decatur, IL · On-site

$15/hr

Front Desk Department: DISC Reports to: DISC Front Desk Supervisor FLSA Status: Part-Time, Non-Exempt, $15/hour SUMMARY: ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer phones, route calls, and take ...

Decatur Park District

DISC Front Desk

Decatur, IL

$15/hr

Front Desk Department: DISC Reports to: DISC Front Desk Supervisor FLSA Status: Part-Time, Non-Exempt, $15/hour SUMMARY: ESSENTIAL DUTIES AND RESPONSIBILITIES: * Answer phones, route calls, and take ...

VitalCheck Wellness

Program Coordinator

Decatur, IL · On-site

$18/hr

Welcome patients, assist with check-in, and verify basic patient information. * Provide ... Previous administrative, medical front-desk, patient scheduling, or customer-service experience ...

CSL

Reception

Decatur, IL · On-site

$16.61 - $18.13/hr

Entity: CSL Plasma Job Category: Plasma Operations Job Family: Plasma Center Operations Job Type: Part Time Location: Decatur, Illinois, United States Employer Reference: R-288077 Responsibilities ...

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Front Desk Assistant information

See Decatur, IL salary details

$8

$14

$21

How much do front desk assistant jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for front desk assistant in Decatur, IL is $14.60, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $16.78 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
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Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Decatur, IL as of August 2026, with employment types broken down into 79% Full Time, and 21% Temporary. Highlights an 100% In-person job distribution, with an average salary of $30,364 per year, or $14.6 per hour.

DISC Front Desk

Decatur, IL • On-site

Decatur Park District
See more jobs at Decatur Park Districtexternal

$15/hr

Part-time

Posted 27 days ago

Job description

Position Type:
Decatur Indoor Sports Center/Front Desk
Date Posted:
7/31/2026
Location:
Decatur Indoor Sports Center
Job Title: Front Desk
Department: DISC
Reports to: DISC Front Desk Supervisor
FLSA Status: Part-Time, Non-Exempt, $15/hour
SUMMARY:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Answer phones, route calls, and take messages for appropriate DISC personnel
  • Provide knowledge of the Decatur Indoor Sports Center and Decatur Park District activities to patrons and callers including giving directions to different facilities at times
  • Collecting and following procedures for Decatur Indoor Sports Center membership pass registrations and Decatur Park District activity registrations
  • Run cash register, prepare daily cash deposit, and verify cash drawer at beginning and end of shift
  • Check in patrons for activities, leagues, and membership visits
  • Collect money for any unpaid fees for activities and/or leagues
  • Update sign in sheets for activities and leagues
  • Photocopier, scanner, and fax machine operation
  • Cleaning of Front Desk area and office space
  • Filing of various registration forms as requested
  • Perform special projects and duties as assigned
  • Organizing files

SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities
QUALIFICATIONS:
To perform this job successfully, candidates must be able to adapt to change and learn quickly, as well as be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have evening and weekend availability.
EDUCATION and/or EXPERIENCE:
Working knowledge of computers
Ability to count cash
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts to complete deposits and discounts, etc.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.

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