Front Desk Ambassador - Per Diem
John Knox Village - Pompano Beach, FL
John Knox Village of Florida is seeking a warm, welcoming, and service-oriented
Front Desk Ambassador to be the face of our customer-centric community. This role offers a unique opportunity to interact daily with residents, families, and guests-ensuring they feel valued, supported, and truly at home. You will embody our core values of empathy, integrity, and safety while contributing to a culture of excellence and engagement.
About John Knox Village
John Knox Village is a not-for-profit Life Plan Retirement Community offering independent living, assisted living, and skilled nursing care to more than 1,000 residents. Our scenic 70-acre campus in Pompano Beach is conveniently located near major highways and transportation options.
About the Role
As a Front Desk Ambassador, you will create a positive first impression from the moment someone enters our community. You will answer phones promptly and professionally, sort mail with accuracy, manage deliveries, and assist residents and guests with a friendly, solutions-focused approach. Your role is essential in fostering trust, building relationships, and enhancing the overall experience within our vibrant community.
This is more than a front desk position-it is an opportunity to make meaningful connections and contribute to a high-performance environment where residents feel supported and cared for.
What We're Looking For
- Excellent communication skills
- Strong interpersonal abilities with a warm, welcoming demeanor
- Ability to read, write, and speak in English
- Strong multitasking skills to manage calls, mail, and deliveries efficiently
- Attention to detail and accuracy in processing information
- Friendly, positive attitude that fosters trust and engagement
- Adaptability and problem-solving skills in a dynamic environment
Job Responsibilities
- Greet residents, families, and guests with warmth and professionalism
- Answer phones promptly and courteously
- Sort and distribute mail with accuracy
- Manage deliveries and ensure smooth handling of incoming items
- Provide exceptional customer service to all community members
- Assist with inquiries and help resolve issues with empathy and efficiency
- Support a welcoming, resident-centered environment
- Perform other duties as assigned
Benefits
If you are ready to be the change and contribute to a safe and supportive atmosphere, this role is the ideal next step for you. You can enjoy great benefits such as:
- Medical, Dental, and Vision Insurance
- 403(b) Retirement Plan
- Life Insurance
- Flexible Spending Account
- Competitive Salary
- Paid Time Off
- Paid Meals
- Scholarship program up to $15,000 per qualified employee
- Free like-new appliances available to employees
- Great work environment
- Amazing sense of community
Take the leap into an exciting career where your contributions matter.
Additional Requirements
This position is subject to
Level 2 background screening in accordance with Florida law. More information can be found on the AHCA Background Screening webpage:
John Knox Village is a
Drug-Free and Tobacco-Free Workplace. We are an
Equal Opportunity Employer (EOE).