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Front Desk Agents Jobs (NOW HIRING)

OHM Hotel Group

Front Desk Agents

Saint Louis, MO

$13.25 - $16.75/hr

We are hiring for Front Desk Agents at our Holiday Inn Hotels. A Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of ...

Concord Hospitality

Front Desk Agents

Raleigh, NC · On-site

$13.75 - $17.50/hr

Description Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!! Full Time position (1) S hift: Must have a flexible work schedule to include working nights, weekends, and ...

Crescent

Front Desk Agents

Baltimore, MD · On-site

$14.25 - $18/hr

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Serenite Hospitality

Front Desk Supervisor

Upper Lake, CA · On-site

$21 - $23/hr

The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and managing a team of front desk agents. Responsibilities ...

Nivea Hospitality

Front Desk Receptionist

Brunswick, OH · On-site

$13.25 - $17/hr

Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities ...

Crescent

Front Desk Agents

Santa Fe, NM · On-site

$14 - $17.75/hr

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and ...

Nivea Hospitality

Front Desk Receptionist

Marysville, OH · On-site

$14 - $15/hr

Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities ...

Nivea Hospitality

Front Desk Receptionist

Brunswick, OH · On-site

$13.25 - $17/hr

Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities ...

Nivea Hospitality

Front Desk Receptionist

Marysville, OH · On-site

$14 - $15/hr

Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities ...

Nivea Hospitality

Front Desk Receptionist

Brunswick, OH · On-site

$13.25 - $17/hr

Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities ...

Nivea Hospitality

Front Desk Receptionist

Marysville, OH

$13.75 - $17.75/hr

Front desk agents are responsible for welcoming guests upon arrival verifying their reservations and assisting with the check-in process. They provide information about the hotel's amenities ...

Permian Lodging

FRONT DESK SUPERVISOR

Midland, TX · On-site

$17.50 - $22.50/hr

Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents locating missing contact ...

Saratoga Casino Hotel

FRONT DESK LEAD

Saratoga Springs, NY · On-site

$21 - $23/hr

This position provides day-to-day guidance and support to Front Desk Agents while maintaining a visible presence at the front desk and delivering outstanding service to guests. The Front Desk Lead ...

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

This role serves as Manager on Duty, supervising Bell staff, Front Desk Agents, and Service Express agents while fostering a culture of service excellence and continuous coaching. Key ...

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Front Desk Agents information

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How much do front desk agents jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for front desk agents in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges Front Desk Agents face, and how can they effectively handle them?

Front Desk Agents often encounter challenges such as managing high volumes of guest check-ins and check-outs, handling difficult situations or guest complaints, and multitasking between phone calls, reservations, and in-person requests. Effectively handling these challenges requires strong communication skills, patience, and the ability to stay organized under pressure. Successful Front Desk Agents rely on teamwork, clear protocols, and problem-solving abilities to ensure guest satisfaction and smooth front desk operations.

Is it hard to be a front desk agent?

Being a front desk agent involves customer service, communication skills, and multitasking in a fast-paced environment. The job can be physically and mentally demanding, especially during busy hours or night shifts, but it generally requires basic computer skills and a professional demeanor.

What front desk jobs pay the most?

Senior front desk roles such as hotel front desk managers or administrative managers typically offer higher salaries, often exceeding $50,000 annually. Specialized industries like healthcare or corporate offices may also pay more for experienced front desk staff with additional certifications or management responsibilities.

What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic administrative abilities, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and proficiency in office software such as Microsoft Office are typically required. Outstanding communication, problem-solving, and multitasking skills help Front Desk Agents stand out in handling guest inquiries and resolving issues efficiently. These skills ensure a smooth guest experience, efficient front desk operations, and a positive impression of the organization.

What are front desk agents and what do they do?

Front desk agents are hospitality professionals who serve as the first point of contact for guests at hotels, resorts, or other lodging establishments. They check guests in and out, answer inquiries, manage reservations, and provide information about the property and surrounding area. Additionally, they handle guest requests, resolve complaints, and coordinate with housekeeping and maintenance to ensure a positive guest experience. Excellent communication and customer service skills are essential for this role.

How much is the salary of a front desk receptionist?

The average salary of a front desk receptionist typically ranges from $25,000 to $35,000 per year, depending on location, experience, and industry. Entry-level positions may start lower, while experienced receptionists or those in specialized environments can earn higher wages. Some roles also offer benefits such as health insurance and paid time off.

What does a front desk agent do?

A front desk agent is responsible for greeting and assisting guests, checking them in and out, managing reservations, and handling phone calls and inquiries. They often use computer systems to manage bookings and may perform administrative tasks to ensure smooth operations at the front desk.

What is the difference between Front Desk Agents vs Receptionists?

AspectFront Desk AgentsReceptionists
CredentialsHigh school diploma; customer service skillsHigh school diploma; communication skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHospitality industryVarious industries including healthcare, corporate
Common Search/ComparisonCustomer service, check-in/out, reservationsGreeting visitors, answering phones, scheduling

While both Front Desk Agents and Receptionists handle guest or visitor interactions, Front Desk Agents primarily work in hospitality settings managing check-ins, reservations, and guest services. Receptionists typically work in office environments, focusing on administrative tasks like answering phones and greeting visitors. The roles overlap in customer service skills but differ in industry-specific duties and work environments.

More about Front Desk Agents jobs
What cities are hiring for Front Desk Agents jobs? Cities with the most Front Desk Agents job openings:
What states have the most Front Desk Agents jobs? States with the most job openings for Front Desk Agents jobs include:
What job categories do people searching Front Desk Agents jobs look for? The top searched job categories for Front Desk Agents jobs are:
Front Desk Agents jobs near you
Infographic showing various Front Desk Agents job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $32,583 per year, or $15.7 per hour.

Front Desk Agents

OHM Hotel Group

Saint Louis, MO

$13.25 - $16.75/hr

Full-time

Medical, Dental, Vision

Posted 10 days ago

Job description

We are hiring for Front Desk Agents at our Holiday Inn Hotels.

A Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of their stay. They also provide information regarding hotel facilities and guest accommodations, and always maintain the company’s high standards of service.
Duties amp; Responsibilities:
  • Greet customers immediately with a friendly and sincere welcome.
  • Complete the registration process by obtaining data from the guest
  • Input information via computer or through a manual process.
  • Provide folders containing room keys, non-verbally confirming the room number.
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, traveler’s checks, and other forms of payment.
  • Convert foreign currency at current posted rates.
  • Post charges to guest rooms and house accounts using the computer or manual system.
  • Promptly answer the telephone, within three rings at the front desk.
  • Take and deliver accurate and timely guest messages, either manually or via the computer system.
  • Deliver mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency.
  • Problem solve, resolve all customer issues.
  • Locate bell assistance to escort guests to their rooms as appropriate.
  • Provide safety deposit boxes for guest by escorting them to the vault, pulling the box from the vault and carrying it to the customer.
  • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
  • Use the photocopier to make copies of items as required.
  • Report suspicious persons or activity to a supervisor immediately.
  • Other duties as assigned by the supervisor such as: cross-training Bell staff or other areas as needed.

Requirements amp; Qualifications:
  • High school diploma or GED
  • Have the ability to communicate effectively in English
  • Customer service/Front Desk/Hotel Experience: 1 year (Required)
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to diffuse anger, collect accurate information, and resolve conflicts.
  • Ability to stand for long periods of time.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Open availability and flexible schedule for demanding hours.
  • Legally authorized to work in the U.S.
Perks:
  • Full-time employees can take advantage of medical, dental and vision benefits.
  • Time and half pay on six major holidays
  • Discounted hotel stays
  • Competitive wages

OHM Hotel Group is committed to positively impacting the lives of our Associates, Families and Business Partners.

Apply