From Home Liheap Jobs (NOW HIRING)

THE POSITION Join the team as an Energy Assistance Worker with the Department of Human Services (DHS) and help families in Erie County access important heating support. This role allows you to make a meaningful impact by guiding clients through the Low-Income Home Energy Assistance Program (LIHEAP) process with care and accuracy. Your attention to detail and commitment to service will help households stay warm during the toughest months.

Step into a position that values your compassion, communication, and dedication. DESCRIPTION OF WORK This role involves processing LIHEAP applications and helping clients navigate energy assistance programs with clarity and care. As an Energy Assistance Worker, you will perform the following duties: Client Interviews: Interview clients, complete required forms, and gather necessary information Application Processing: Enter data, scan applications, and maintain pending files Vendor Coordination: Contact energy vendors, make collateral contacts, and support application decisions Information Management: Assemble, analyze, and evaluate details to determine eligibility for LIHEAP benefits Office Operations: Operate office equipment, generate written communication, and travel to work sites as needed Program Support: Assist with additional duties, apply LIHEAP regulations, and remain objective in challenging situations Interested in learning more.

Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Seasonal full-time employment, 37.5 hours per week. Seasonal employment typically runs for 6 to 8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance

Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Your schedule may change based on operational needs. Overtime and travel as needed Free parking Work Conditions: Assigned duties are performed in a controlled office environment.

In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language. Telework: You may have the opportunity to work from home (telework) part-time.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Erie. The ability to telework is subject to change at any time.

Additional details may be provided during the interview. Hourly Rate: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting hourly rate of $21.22 (before taxes). You will receive further communication regarding this position via email

Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years of experience in general office work which included interviewing the public; or Any equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement.

For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. Hiring preference for this vacancy may be given to candidates who live within Erie County. If no eligible candidates who live within Erie County apply for this position, candidates who reside in other counties may be considered.

You must be able to perform essential job functions. Legal Requirements: A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

You must pass a background investigation. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education)

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date.

Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work.

Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs

To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved.

you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.