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Remote Liheap Jobs (NOW HIRING)

eTeam

Customer Service Associate

Columbus, OH · Remote

$13.50 - $18.75/hr

State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, Early Childhood Education ... Quiet and private remote work location * Proficiency with computers (Internet, Outlook, etc.

BCForward

Call Center Representative

Columbus, OH · Remote

$19 - $19.20/hr

Example would be State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, or Early ... Quiet and private remote work location. * Proficiency with computers: Experience using the internet ...

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Remote Liheap information

What is the difference between Remote Liheap vs Remote Energy Assistance Specialist?

AspectRemote LiheapRemote Energy Assistance Specialist
Required CredentialsHigh school diploma, some certifications in energy programsHigh school diploma, certifications in energy or social services
Work EnvironmentRemote, assisting clients with LIHEAP applicationsRemote, providing energy assistance support to clients
Industry UsagePrimarily in energy assistance programsIn social services and energy aid sectors
Common Search IntentComparing roles in energy assistance programsRoles related to energy aid and social services

Remote Liheap and Remote Energy Assistance Specialist roles both involve helping clients access energy assistance programs remotely. While they share similar credentials and work environments, Liheap focuses specifically on the Low Income Home Energy Assistance Program, whereas Energy Assistance Specialists may handle broader social services related to energy aid.

What is a Remote LIHEAP worker?

A Remote LIHEAP worker is a professional who assists clients in applying for the Low Income Home Energy Assistance Program (LIHEAP) while working remotely, often from home. Their main responsibilities include processing applications, verifying eligibility, providing information about available energy assistance, and supporting clients through phone, email, or online platforms. They play a crucial role in helping low-income households receive financial aid for their energy bills without requiring in-person visits.

What are the key skills and qualifications needed to thrive as a Remote LIHEAP Program Specialist, and why are they important?

To thrive as a Remote LIHEAP Program Specialist, you need knowledge of federal energy assistance programs, experience with eligibility determination, and typically a background in social services or a related field. Familiarity with case management software, data entry systems, and secure document handling platforms is essential. Strong communication, attention to detail, and problem-solving skills help professionals effectively assist clients and manage sensitive information. These skills ensure accurate benefit distribution, regulatory compliance, and positive experiences for those seeking energy assistance.

What are some common challenges faced by Remote LIHEAP Specialists, and how can they be addressed?

Remote LIHEAP Specialists often face challenges such as managing a high volume of applications, ensuring compliance with federal and state guidelines, and communicating effectively with clients who may have limited access to technology. To address these, specialists can utilize organized workflow systems, participate in ongoing training to stay updated on regulations, and employ clear, compassionate communication strategies. Collaborating closely with team members and leveraging digital tools can also help streamline processes and provide better support to clients.
More about Remote Liheap jobs
What cities are hiring for Remote Liheap jobs? Cities with the most Remote Liheap job openings:
What are the most commonly searched types of Liheap jobs? The most popular types of Liheap jobs are:
What states have the most Remote Liheap jobs? States with the most job openings for Remote Liheap jobs include:
What job categories do people searching Remote Liheap jobs look for? The top searched job categories for Remote Liheap jobs are:
Remote Liheap jobs near you
Infographic showing various Remote Liheap job openings in the United States as of May 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution.
Customer Service Associate

Customer Service Associate

eTeam

Columbus, OH • Remote

$13.50 - $18.75/hr

Other

Posted 4 days ago

Job description

Customer Service Associate

The Intelligent Services New Associate will leverage call center experience serving as a Tier 1 Agent to deliver excellent customer service through incoming and outgoing phone, email, and chat inquiries. Responsibilities include processing applications and resolving customer disputes with positive outcomes. The ideal candidate will enjoy assisting customers with first-call resolution, de-escalating caller situations, adapting quickly to change, and working in a team environment.

Schedule:
  • Monday–Friday, shifts between 8:00 am – 6:30 pm EST
  • Daily hours and shifts may vary
  • Rotational requirement for after-hours coverage
  • Opportunities for overtime as needed to support storm-related activities
Key Responsibilities:
  • Answer incoming phone calls, chats, and emails
  • Conduct outreach phone calls and emails
  • Provide outstanding customer service
  • Recognize and follow call flows with scripts
  • Research and review customer inquiries
  • Use multiple systems to research information
  • Relay research findings and outcomes to customers
  • Manage customer contact while balancing entry and review of documentation
  • Achieve individual production metrics and contribute to team goals
  • Maintain compliance and adhere to quality standards to reduce operational risk
  • Protect client privacy while using multiple data sources and systems
  • Identify and escalate appropriate issues
  • Document call information and encounters in call logs
  • Recognize and alert management of risks and trends
  • Transition quickly between tasks
  • Maintain a professional demeanor
  • Perform other duties as assigned
Qualifications & Requirements Basic Qualifications:
  • 2 years of Customer Service experience
  • 1 year of Call Center Agent experience
  • 6 months of Utilities or Health & Public Services experience
Preferred Qualifications:
  • 6 months of Accenture Health & Public Services experience Examples: State Medical Assistance, TANIF, SNAP, LiHeap, Child Support Enforcement, Early Childhood Education and Care Services
  • Former Transaction Processing experience
Requirements of the Role:
  • High School Diploma or GED
  • Internet access sufficient to handle calls received via the Internet
  • Quiet and private remote work location
  • Proficiency with computers (Internet, Outlook, etc.)
  • Data entry experience
  • Strong listening, verbal, and written communication skills
  • Microsoft Office (Excel, Word, Outlook, Teams) experience
Education:
  • High School Diploma/GED

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