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At Language Testing International (LTI), our people are our greatest asset and the driving force behind our success. Since 1992, LTI has been a global leader in language assessment innovation, supporting multilingualism and helping individuals, educational institutions, corporations, and government agencies achieve their language proficiency goals worldwide.

The Human Resources (HR) Manager is responsible for leading day-to-day Human Resources operations while serving as a trusted business partner to leadership and employees across the organization. This role supports the development and execution of HR initiatives that align with company goals, strengthen organizational culture, and enhance the employee experience.

The HR Manager will oversee core HR functions including employee relations, talent acquisition, performance management, compensation and benefits administration, compliance, onboarding, employee engagement, and HR operations. This role requires a hands-on HR professional who is comfortable balancing strategic initiatives with operational execution in a collaborative and fast-paced environment. This role will also manage an HR Generalist.

The ideal candidate will bring strong interpersonal skills, sound judgment, business partnership experience, and a proactive approach to supporting organizational growth and employee success.

KEY RESPONSIBILITIES

HR Business Partnership & Employee Support

• Partner with leadership and managers to support organizational goals, workforce planning, and employee engagement initiatives.
• Provide guidance and support to managers and employees on employee relations matters, performance management, policy interpretation, and workplace concerns.
• Support leadership in driving a positive, inclusive, and high-performing workplace culture.
• Assist leaders with organizational changes, team development, and employee communication initiatives.
• Build strong relationships across departments and serve as a trusted HR resource for employees at all levels.

Talent Acquisition, Onboarding & Retention

• Lead recruitment efforts including sourcing, interviewing, hiring coordination, and onboarding activities.
• Partner with managers to identify hiring needs and support workforce planning initiatives.
• Develop and maintain onboarding programs that support employee integration and engagement.
• Support employee retention initiatives including engagement activities, career development, and recognition programs.
• Coordinate training and development programs for employees and managers.

Employee Relations & Performance Management

• Manage employee relations matters including investigations, conflict resolution, coaching conversations, and performance concerns.
• Support and administer the company’s performance management process including goal setting, reviews, and development planning.
• Provide guidance to managers on performance improvement processes and employee development opportunities.
• Promote a culture of accountability, collaboration, and continuous feedback.

Compensation, Benefits & HR Operations

• Support administration of compensation, benefits, leave programs, and HR policies.
• Assist with annual compensation review activities and market benchmarking.
• Oversee HR operational processes including onboarding, offboarding, payroll coordination, records management, and HRIS administration.
• Partner with Finance and payroll providers to ensure accurate and timely payroll processing.
• Maintain employee records and ensure confidentiality of HR information.

Compliance & Policy Administration

• Ensure compliance with federal, state, and local employment laws and regulations.
• Support policy development, implementation, and communication.
• Maintain knowledge of employment law updates and HR best practices.
• Assist with audits, compliance reporting, and required government filings.
• Help ensure consistent application of policies and procedures across the organization.

HR Team & Cross-Functional Collaboration

• Provide guidance and support to HR team members and administrative staff as applicable.
• Collaborate cross-functionally with Finance, Technology, Operations, Sales, Marketing, and Product teams.
• Support company initiatives that improve employee experience, operational effectiveness, and organizational culture.

Operations & Administrative Support

• Assist with office operations, workplace coordination, and vendor management activities.
• Coordinate onboarding/offboarding logistics with IT and department managers.
• Support office safety, emergency preparedness, and workplace operational needs.
• Assist with vendor relationships, office supply management, and facilities coordination as needed.

EDUCATION & EXPERIENCE

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Minimum of 4 to 6 years of Human Resources experience with increasing levels of responsibility.
• Experience supporting multiple HR disciplines including employee relations, talent acquisition, performance management, compensation, and compliance.
• Prior experience supporting managers and leadership teams in a business partnership capacity preferred.
• HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.
• Experience in multi-state employment environments preferred.

QUALIFICATIONS

• Strong interpersonal and relationship-building skills with the ability to establish trust across all levels of the organization.
• Excellent verbal and written communication skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Demonstrated ability to manage sensitive and confidential information with professionalism and discretion.
• Knowledge of federal, state, and local employment laws and HR compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and critical thinking skills.
• Experience with HRIS and payroll systems; Paylocity or similar platforms preferred.
• Proficient in Microsoft Office Suite and collaboration tools.
• Ability to work from LTI’s corporate headquarters in Tarrytown, NY 3 days per week.

WHY JOIN LTI

At LTI, you will have the opportunity to contribute to a collaborative and mission-driven organization where people, innovation, and continuous improvement are valued. This role offers the ability to make a meaningful impact on employee experience, organizational culture, and business success.