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From Home Inmate Call Monitoring Jobs in Texas (NOW HIRING)

SOS International LLC

Call Agent

El Paso, TX · On-site

$13.50 - $17.75/hr

The Call Agent position will during periods of FEMA surge disaster activity, need to respond to ... Ability to work from home * Strong internet connection * Quit workspace free from interruptions and ...

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All JobsFrom Home Inmate Call Monitoring JobsFrom Home Inmate Call Monitoring Jobs in Texas

From Home Inmate Call Monitoring information

How much is a 15-minute call from jail?

For a from home inmate call monitoring role, the cost of a 15-minute jail call varies depending on the facility and service provider, typically ranging from $3 to $10. Monitoring services often include call recording and analysis, which may influence pricing, but the actual call cost is set by the jail or detention center's phone provider.

What are the key skills and qualifications needed to thrive as a From Home Inmate Call Monitoring Specialist, and why are they important?

To thrive as a From Home Inmate Call Monitoring Specialist, you need strong attention to detail, excellent listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, secure communication platforms, and basic computer proficiency is typically required. Integrity, discretion, and strong written communication are crucial for handling sensitive information and reporting accurately. These skills are essential to ensure compliance with regulations, maintain confidentiality, and support the safety and security of correctional facilities.

What job makes 10,000 a month without a degree?

From Home Inmate Call Monitoring jobs typically do not pay $10,000 a month; such high earnings are uncommon without specialized skills or business ownership. Most remote roles with high income require experience, certifications, or entrepreneurial efforts. High-paying remote jobs often involve sales, consulting, or technical skills rather than inmate call monitoring positions.

What are some common challenges faced by remote inmate call monitoring professionals, and how can they be managed?

Remote inmate call monitoring professionals often encounter challenges such as maintaining focus during long periods of audio review and handling exposure to sensitive or distressing conversations. Effective time management, taking regular breaks, and utilizing noise-cancelling headphones can help improve concentration and reduce fatigue. Additionally, adhering to strict confidentiality protocols and having access to support resources for emotional well-being are important for managing the unique demands of this role.

What is a From Home Inmate Call Monitoring job?

A From Home Inmate Call Monitoring job involves remotely listening to and reviewing phone calls made by inmates in correctional facilities. The primary responsibility is to ensure that inmates are not engaging in illegal activities, planning escapes, or violating facility rules during their calls. Monitors are expected to flag suspicious conversations, create detailed reports, and sometimes transcribe calls for further investigation. This role typically requires strong attention to detail, confidentiality, and the ability to follow legal and ethical guidelines. Working from home provides flexibility but also demands a secure and distraction-free work environment.

Can prisoners work remotely?

Prisoners generally cannot work remotely as they are confined to correctional facilities. However, some programs may allow limited remote work or telecommuting for certain inmates involved in specialized rehabilitation or work programs, often under strict supervision and with specific security measures. These opportunities are rare and typically require participation in approved programs within the correctional system.

What is the app that helps felons get jobs?

There is no specific app designed solely for felons to find jobs; however, job search platforms like Indeed, ZipRecruiter, and Glassdoor are commonly used by individuals, including those with criminal records, to find employment opportunities. These apps often offer filters and resources to assist job seekers with background challenges and may require users to create profiles and upload resumes.

What is the difference between From Home Inmate Call Monitoring vs From Home Call Center Representative?

AspectFrom Home Inmate Call MonitoringFrom Home Call Center Representative
Required CredentialsHigh school diploma or equivalent; training in monitoring softwareHigh school diploma; customer service training
Work EnvironmentRemote, monitoring calls for inmate safety and complianceRemote, handling customer inquiries and support
Industry UsageCorrectional facilities, inmate communication servicesVarious industries including retail, tech, and services
Common Search/Comparison IntentMonitoring inmate calls from homeProviding customer support remotely

From Home Inmate Call Monitoring involves overseeing inmate calls for security and compliance, typically within correctional services. In contrast, From Home Call Center Representatives handle customer inquiries across various industries. Both roles require strong communication skills and remote work setup, but they serve different industries and have distinct responsibilities.

What are the most commonly searched types of Inmate Call Monitoring jobs in Texas? The most popular types of Inmate Call Monitoring jobs in Texas are:
What are popular job titles related to From Home Inmate Call Monitoring jobs in Texas? For From Home Inmate Call Monitoring jobs in Texas, the most frequently searched job titles are:
What job categories do people searching From Home Inmate Call Monitoring jobs in Texas look for? The top searched job categories for From Home Inmate Call Monitoring jobs in Texas are:
What cities in Texas are hiring for From Home Inmate Call Monitoring jobs? Cities in Texas with the most From Home Inmate Call Monitoring job openings:
From Home Inmate Call Monitoring jobs near you
Infographic showing various From Home Inmate Call Monitoring job openings in Texas as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution.
Call Center Representative | Communication Assistant (TX)

Call Center Representative | Communication Assistant (TX)

Communication Service for the Deaf, Inc

Lubbock, TX • Remote

$14/hr

Other

PTO

Posted 11 days ago

Job description

Description

Call Center Representative | Communication Assistant

Fully Remote, TX


Opportunity to Work-from-Home

Full-Time & Part-Time

$14.00 per hour

18 years or older


Have you ever felt like being a part of something great? Do you have a passion for community and social impact? If you answered yes to either of these questions, CSD Call Centers may have a job for you.


CSD is the largest NPO dedicated to cultivating opportunities for Deaf success. For over forty years, we have offered a wide range of programs and services designed to educate Deaf people and the public, facilitate communication through technological solutions, and support businesses with resources to hire Deaf employees.


To get a glimpse of making and receiving a TTY call, Click Here 


CSD is looking for self-motivated individuals with a passion for driving communication access to fill our Call Center Representative (Communication Assistant) positions in our Telephone Relay Service (TRS) Call Centers. The deaf and hard of hearing community rely on TRS to communicate over the phone with friends and family. At CSD Call Centers, our Customer Service Representatives (Communication Assistants) facilitate phone calls between deaf or hard of hearing individuals and hearing individuals.


See what others have to say about CSD Contact Centers: Telephone Relay Service click here


 Upcoming Training Classes: We are currently in our screening process for training classes in July or August. Exact class state date TBD. 


Benefits:

  • Opportunity to work from home
    **Must meet qualifications to work from home
  • Starting wage of $14 per hour
  • Hiring for full and part-time positions
  • Eligible for salary increases twice a year
  • Paid time off (for all employees)
  • Remote Work Stipend
  • Employee Assistance Program (available immediately, no employee cost)
  • Employee rewards for good attendance and performance
  • Student loan forgiveness eligibility (due to non-profit status)
  • Shift differentials available for overnight shifts, Speech to Speech, and Bilingual

No sales, no quotas, no tech support, no customer conflict de-escalation* Shift differentials and speciality rates are subject to change in accordance with business needs and organizational policies. 

Requirements

Call Center Representative | CSD Communication Assistant

A Communication Assistant relays telephone calls between deaf, hard of hearing, and speech-impaired consumers (TTY users) and hearing consumers through the telephone network.


Knowledge, Skills, and Abilities:
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:

  • Excellent communication skills
  • Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
  • Ability to read text aloud from a computer and listen to spoken word and transcribe to text on a computer
  • Excellent grammar and spelling
  • Ability to learn and understand complex computer communication software, shortcuts and command functions
  • Ability to work in a fast-paced environment
  • Ability to adapt to schedules influenced by call volume fluctuations

Qualifications

  • A minimum of a High School Diploma or equivalent
  • 18 years of age or older
  • Ability to type at 60 words per minute with minimal errors (to graduate training)
  • 50 words per minute with 90% accuracy to qualify for training
  • Excellent customer service experience and a relaxed/calm demeanor
  • Ability to work various schedules, including weekdays, weekends, overnight, and holidays
  • Must be able to pass skill assessments administered by a local recruiter

Work From Home Requirements:

  • Private and quiet office space with a closed door
  • Hard-wired internet connection via ethernet cable (cable provided by CSD)
  • High-speed internet connection (3.0 MG download; 1.2 MG upload) *Satellite connections are not accepted
  • Access to a mobile device with a camera
  • Access to a personal or public device/PC with a USB-C port.

Residency Requirement: Candidates for this role must live and work in Texas.


Our training is conducted fully online. Training classes run on a Monday - Friday schedule for the span of 3-4 weeks from 9:00 AM - 3:00 PM. Attendance to all hours of the training class is required - NO exceptions.


Applicants who may need a reasonable accommodation due to an existing medical condition during the interview/hiring process should make their request with their recruiter by emailing recruiting@csd.org. Current employees of CSD who may need a reasonable accommodation should make their request to the People & Culture Team.


Communication Service for the Deaf, Inc. is an Equal Opportunity-Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.

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