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From Home Inmate Call Monitoring Jobs in Texas (NOW HIRING)

The Jernigan Agency

WORK FROM HOME

Austin, TX · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Jernigan Agency

WORK FROM HOME

Boerne, TX · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

loanDepot

Servicing Oversight Manager

Plano, TX · On-site

... from these servicing relationships. This position ensures the performance of all duties in ... Evaluates servicer call center performance and associated loanDepot led monitoring efforts to ...

loanDepot

Servicing Oversight Manager

Plano, TX · On-site

... from these servicing relationships. This position ensures the performance of all duties in ... Evaluates servicer call center performance and associated loanDepot led monitoring efforts to ...

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All JobsFrom Home Inmate Call Monitoring JobsFrom Home Inmate Call Monitoring Jobs in Texas

From Home Inmate Call Monitoring information

How much is a 15-minute call from jail?

For a from home inmate call monitoring role, the cost of a 15-minute jail call varies depending on the facility and service provider, typically ranging from $3 to $10. Monitoring services often include call recording and analysis, which may influence pricing, but the actual call cost is set by the jail or detention center's phone provider.

What are the key skills and qualifications needed to thrive as a From Home Inmate Call Monitoring Specialist, and why are they important?

To thrive as a From Home Inmate Call Monitoring Specialist, you need strong attention to detail, excellent listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, secure communication platforms, and basic computer proficiency is typically required. Integrity, discretion, and strong written communication are crucial for handling sensitive information and reporting accurately. These skills are essential to ensure compliance with regulations, maintain confidentiality, and support the safety and security of correctional facilities.

What job makes 10,000 a month without a degree?

From Home Inmate Call Monitoring jobs typically do not pay $10,000 a month; such high earnings are uncommon without specialized skills or business ownership. Most remote roles with high income require experience, certifications, or entrepreneurial efforts. High-paying remote jobs often involve sales, consulting, or technical skills rather than inmate call monitoring positions.

What are some common challenges faced by remote inmate call monitoring professionals, and how can they be managed?

Remote inmate call monitoring professionals often encounter challenges such as maintaining focus during long periods of audio review and handling exposure to sensitive or distressing conversations. Effective time management, taking regular breaks, and utilizing noise-cancelling headphones can help improve concentration and reduce fatigue. Additionally, adhering to strict confidentiality protocols and having access to support resources for emotional well-being are important for managing the unique demands of this role.

What is a From Home Inmate Call Monitoring job?

A From Home Inmate Call Monitoring job involves remotely listening to and reviewing phone calls made by inmates in correctional facilities. The primary responsibility is to ensure that inmates are not engaging in illegal activities, planning escapes, or violating facility rules during their calls. Monitors are expected to flag suspicious conversations, create detailed reports, and sometimes transcribe calls for further investigation. This role typically requires strong attention to detail, confidentiality, and the ability to follow legal and ethical guidelines. Working from home provides flexibility but also demands a secure and distraction-free work environment.

Can prisoners work remotely?

Prisoners generally cannot work remotely as they are confined to correctional facilities. However, some programs may allow limited remote work or telecommuting for certain inmates involved in specialized rehabilitation or work programs, often under strict supervision and with specific security measures. These opportunities are rare and typically require participation in approved programs within the correctional system.

What is the app that helps felons get jobs?

There is no specific app designed solely for felons to find jobs; however, job search platforms like Indeed, ZipRecruiter, and Glassdoor are commonly used by individuals, including those with criminal records, to find employment opportunities. These apps often offer filters and resources to assist job seekers with background challenges and may require users to create profiles and upload resumes.

What is the difference between From Home Inmate Call Monitoring vs From Home Call Center Representative?

AspectFrom Home Inmate Call MonitoringFrom Home Call Center Representative
Required CredentialsHigh school diploma or equivalent; training in monitoring softwareHigh school diploma; customer service training
Work EnvironmentRemote, monitoring calls for inmate safety and complianceRemote, handling customer inquiries and support
Industry UsageCorrectional facilities, inmate communication servicesVarious industries including retail, tech, and services
Common Search/Comparison IntentMonitoring inmate calls from homeProviding customer support remotely

From Home Inmate Call Monitoring involves overseeing inmate calls for security and compliance, typically within correctional services. In contrast, From Home Call Center Representatives handle customer inquiries across various industries. Both roles require strong communication skills and remote work setup, but they serve different industries and have distinct responsibilities.

What are the most commonly searched types of Inmate Call Monitoring jobs in Texas? The most popular types of Inmate Call Monitoring jobs in Texas are:
What are popular job titles related to From Home Inmate Call Monitoring jobs in Texas? For From Home Inmate Call Monitoring jobs in Texas, the most frequently searched job titles are:
What job categories do people searching From Home Inmate Call Monitoring jobs in Texas look for? The top searched job categories for From Home Inmate Call Monitoring jobs in Texas are:
What cities in Texas are hiring for From Home Inmate Call Monitoring jobs? Cities in Texas with the most From Home Inmate Call Monitoring job openings:
From Home Inmate Call Monitoring jobs near you
Infographic showing various From Home Inmate Call Monitoring job openings in Texas as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% In-person, 3% Hybrid, and 8% Remote job distribution.
Call Center Collections Representative - Hybrid

Call Center Collections Representative - Hybrid

AT and T

San Antonio, TX • On-site

$18.07 - $20.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 717 frontline employees who took The Breakroom Quiz

40th of 79 rated telecommunications companies

Job description

This job reports to our (1010 N Saint Mary's St. San Antonio, Texas 78215) location. If you are considered, you must be able to report to this location. Take the lead at the frontline of our company in a hybrid role (3-4 days onsite) that works in center and from home.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.
How you'll make an impact:
In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
What your day-to-day will look like:
  • You'll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
  • You'll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T's product and services to effectively service and retain customers.
  • You'll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T's products and services.
  • You'll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures.
  • You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
  • In this full-time Hybrid position (40 hours/week) you'll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You'll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
  • Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business.

What we are looking for:
  • Call center or customer service experience.
  • Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and the ability to maintain a professional demeanor in stressful situations.
  • Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

What you can look forward to:
  • Paid training you'll complete from home and additional resources to support you.

Our Inbound Call Center positions have the potential to earn $18.07 hourly - $20.16 hourly+ additional incentives. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

WFH Requirements:
  • You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
  • Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
  • You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!
Your future is calling. Apply today!
#LI-Hybrid
Weekly Hours:
40
Time Type:
Regular
Location:
San Antonio, Texas
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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