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Requisition Id 16615 

Overview:

The ORNL Research Library is seeking an enthusiastic, innovative, and tech savvy professional to support and enhance how users discover, access, and engage with library collections and services. This position primarily oversees the administration, maintenance, and optimization of cloud-based library systems and technology; supports and enhances access and discovery; and develops analytics and reporting to inform and support user-centered library services, including research impact. The ideal candidate will have expertise or a strong interest in emerging technology, analytical tools, and user experience who will approach their duties with a proactive and innovative curiosity.

Major Duties/Responsibilities:

• Configure and support the library’s systems, 3rd party integrations, technology, and supporting platforms to ensure optimal discovery and access.
• Continually evaluate and enhance services, emphasizing accessibility and overall user experience.
• Clearly document various workflow processes.
• Collaborate with colleagues and internal and external groups to design, test, implement, and maintain system enhancements and services while working within established policies and workflows.
• Take a proactive and innovative approach to developing library technologies, systems, tools, and services.
• Provide training and support on library systems and services.
• Perform ongoing system maintenance, troubleshooting, and support to resolve access issues and improve service.
• Continually develop expertise with emerging technologies; monitor trends and best practices to recommend improvements for library technology and workflows.
• Develop and maintain dashboards, reports, and analytics to support system performance and service assessment, in collaboration with colleagues, including those supporting research metrics.
• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• MS Degree in Library/Information Science from an American Library Association (ALA) accredited school or advanced degree in related discipline.
• Minimum of four years of experience supporting or working within enterprise-level systems, with a preference in library systems.
• Excellent verbal and written communication skills.
• Ability to work with internal and external parties to effectively and quickly resolve system issues.
• Excellent analytical and technical skills; successful experience completing complex projects and troubleshooting complex system issues and access problems.
• Ability to set priorities, learn new skills, and prioritize continuing professional development.
• Commitment to strong service values with demonstrated ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability.
• Commitment to taking initiative over projects, showing accountability and ownership for assigned work.
• Demonstrated ability to work creatively and effectively both independently and collaboratively.

Preferred Qualifications:

• Knowledge of integrated library software and systems and discovery interfaces, like Ex Libris, Springshare.
• Demonstrated experience evaluating services and systems that support discovery and access.
• Knowledge of current issues and emerging trends in research library services and systems as well as emerging technologies.
• Experience with user-centered design and/or user experience (UX) evaluation, web technologies, and managing APIs.
• Experience with qualitative and quantitative data, bibliometric data sources, and research metrics.
• Experience with data extraction, manipulation, analysis, and visualization.
• Knowledge of programming languages.

Special Requirements:

• This application requires a cover letter along with a resume.
• This position requires the ability to obtain and maintain an HSPD-12 PIV badge.

For employment at Oak Ridge National Laboratory (ORNL), a Real ID compliant form of identification will be required. Additionally, ORNL is subject to Department of Energy (DOE) access restrictions. All employees must also be able to obtain and maintain a federal Personal Identity Verification (PIV) card as mandated by Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which requires a favorable post-employment background investigation.

To obtain this credential, new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last year. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.

About ORNL:

As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation’s most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.

ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

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This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply.  UT-Battelle is an E-Verify employer.