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Position Definition: To participate as a Computer Technician of the information technology team as a resource for support and maintenance of computers within CLIU #21 and districts served.

Relationship: The Computer Technician shall be directly responsible to the Director of MIS and shall report on all matters concerning the assigned functions and other organizational business.

Qualifications:

Education/Experience:

•  Associate degree in Computer Science or equivalent related field or equivalent related professional experience.
• Minimum of two (2) years in support of PC workstations, software, and peripherals in a local and wide area network environment.
• Experience working in an academic environment, preferred.

Skills/Knowledge:

• Demonstrates in-depth knowledge of Windows Operating Systems.
• Demonstrates knowledge of network-based applications software, including Microsoft office and Microsoft Applications.
• Demonstrates knowledge of Windows Policy Editor and Related Utilities.
• Demonstrates knowledge of IPX, TCP/IP, local and wide area networks, Windows, Apple, Linux, and Google OS.
• Demonstrates a proficient understanding and utilization of Microsoft Office Suite and other software packages for use in the MIS Department.
• Demonstrates the ability to work collaboratively with external and internal stakeholders.
• Demonstrates the ability to maintain complete confidentiality.
• Demonstrates excellent interpersonal skills, demonstrated by patience, understanding, and congeniality.
• Demonstrates excellent oral and written communication skills.
• Demonstrates organizational skills and time management skills, providing for productivity, accuracy, and attention to detail in the carrying out of all duties, tasks, and responsibilities with minimal supervision.
• Demonstrates the ability to prioritize assigned tasks.
• Completes tasks with attention to detail and accuracy.
• Demonstrates the ability to work independently and maintain departmental deadlines.
• Demonstrates the ability to make professional decisions.
• Demonstrates the ability to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Demonstrates the ability to provide technology training.
• Demonstrates proficiency in the use of technology to communicate with staff and administrators.
• Possesses the skills to provide the highest level of customer service, with patience and knowledge of the department's services.
• Ability to attend work regularly at assigned work hours subject to lawful leave rights and responsibilities.

Physical:

• Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), and carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilities.
• Ability to independently ambulate in and around work areas.
• Ability to travel to and from assigned work locations without employer support.
• Ability to travel on and/or drive a CLIU #21 vehicle.
• Ability to exhibit appropriate manual dexterity to effectively carry out functions, duties, and responsibilities.

Authority: The Computer Technician will have the authority to perform all functions listed above in accordance with established policies and procedures.

Functions/Duties/Responsibilities: To perform this job successfully, an individual must be able to perform each essential function/duty/responsibility at acceptable standards. In accordance with both state and/or federal law, reasonable accommodations will be considered upon employee request.

Essential:

• Configures computers for connection to CLIU #21 Intranet and Internet Networks.
• Configures, tests, and installs new computers, peripherals, and network components, as required.
• Consults with users to determine necessary hardware, software, or system functional specifications.
• Researches and develops technical documentation through online resources, how-to guides, and consulting with team members and end-users.
• Troubleshoots network, computer, and peripheral problems.
• Provides Help Desk support to district and public libraries served.
• Provides remote and on-site software and hardware support to CLIU #21 personnel.
• Deals with vendors on relevant software, peripheral, and workstation items.
• Assists with preparation of relevant bid specifications and service contracts.
• Maintains a working relationship with district Technology Coordinators.
• Performs workstation problem determination and resolution.
• Maintains all warranties and maintenance contracts associated with workstations, non-networked software, and peripherals.
• Implements workstation and software security.

Secondary:

• This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other duties as assigned.