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From Home Call Center Jobs in Reston, VA (NOW HIRING)

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued ...

New

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team. In this role, you will serve as the frontline of communication between our company and our valued ...

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

Alphabe Insight

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Call Center Agent Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our ...

Zimmerman Associates

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... from phone calls, or other methods used for appointment request. Supports the Primary Care Manager ...

Zimmerman Associates, Inc.

Call Center Agent

Bethesda, MD · On-site

$21.50/hr

Call Center Agents will be responsible for coordinating healthcare appointments for primary care ... from phone calls, or other methods used for appointment request. Supports the Primary Care Manager ...

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Showing results 21-40

All JobsCall Center JobsFrom Home Call Center JobsFrom Home Call Center Jobs in Reston, VA

From Home Call Center information

See Reston, VA salary details

$11

$18

$26

How much do from home call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for from home call center in Reston, VA is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What is a from home call center job?

A work from home call center job involves handling customer service, sales, or technical support tasks remotely, usually via phone, chat, or email. Employees use a computer, a reliable internet connection, and sometimes a headset to communicate with customers from their own home. These jobs often require strong communication skills, problem-solving abilities, and sometimes familiarity with specific software or products. Work schedules can be flexible or fixed, depending on the employer. Many companies provide training and support for remote call center agents.

What are the key skills and qualifications needed to thrive as a from home call center representative?

To thrive as a From Home Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and reliable internet connectivity are essential technical requirements. Patience, active listening, and resilience help representatives build rapport and handle challenging customer interactions effectively. These skills and qualities ensure excellent customer service, efficient issue resolution, and maintain company reputation in a remote work environment.

What are some common challenges faced by remote call center agents, and how can they be managed?

Remote call center agents often face challenges such as maintaining focus in a home environment, managing time effectively, and handling technical issues without on-site IT support. To overcome these, it's essential to set up a dedicated, distraction-free workspace, establish a consistent daily routine, and stay proactive with technical troubleshooting. Additionally, agents benefit from regularly communicating with their team and supervisors through virtual meetings and chats to stay connected and supported.

What is the difference between From Home Call Center vs Customer Service Representative?

AspectFrom Home Call CenterCustomer Service Representative
Work EnvironmentRemote, home-basedTypically in-office or remote
Required SkillsCommunication, problem-solving, computer skillsCommunication, patience, product knowledge
Common CertificationsNone required, but customer service or call center training helpfulNone required, on-the-job training often provided
Industry UsageCustomer support, sales, technical supportCustomer support, sales, technical support

Both roles involve assisting customers, but From Home Call Center positions are specifically remote, often requiring familiarity with call center software. Customer Service Representatives may work in-office or remotely, with similar skill requirements. The main difference lies in the work setting, with the call center role emphasizing remote work as a key feature.

What are the most commonly searched types of Call Center jobs in Reston, VA?

The most popular types of Call Center jobs in Reston, VA are:

What cities near Reston, VA are hiring for From Home Call Center jobs?

Cities near Reston, VA with the most From Home Call Center job openings:

From Home Call Center jobs near you
Infographic showing various From Home Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $38,760 per year, or $18.6 per hour.

Outbound Call Center Sales Manager

ARS-Rescue Rooter

Springfield, VA • On-site

$120K - $140K/yr

Full-time

Posted 21 days ago

Job description

Overview

Pay: $120,000 – $140,000 per year
Bonus: Eligible to participate in the Annual Corporate Bonus Plan
Location: Springfield, VA

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12–20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities.

This is a high-volume, performance-driven call center operation—not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.

What We Offer
  • Competitive base salary plus annual corporate bonus opportunity
  • Weekly pay via direct deposit
  • Insurance available after 31 days, including low-cost medical plans
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO plus 8 paid holidays
  • Company-paid life insurance
  • Career advancement opportunities within a national service organization
  • Strong leadership support and established infrastructure

Responsibilities

What You’ll Do
  • Lead, develop, and manage an outbound call center sales team of approximately 12–20 representatives
  • Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
  • Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
  • Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
  • Monitor live and recorded calls and provide timely, actionable coaching
  • Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
  • Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
  • Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
  • Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
  • Recruit, train, onboard, and develop new outbound sales representatives
  • Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
  • Build a competitive, energetic, and accountable sales culture focused on measurable results
  • Continuously improve scripts, workflows, dialing strategies, and call center processes

Qualifications

  • Required experience managing a high-volume outbound call center or outbound phone-sales team
  • Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
  • Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
  • Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
  • Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
  • Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
  • Strong leadership, communication, organizational, and problem-solving skills
  • Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
  • Proficiency with CRM systems, call center platforms, dialers, and reporting tools
  • Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.