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26WD99454 Sr. Technical Account Manager

Position overview

Autodesk Customer Success is looking for highly motivated technical experts to help our customersoptimizetheir product investment and achieve measurable business outcomes.

We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Technical Adoption and Success group within the Customer Technical Success team- a team that values professional development and rewards high performance.

The Technical Account Management group owns the customer support experience andis responsible forensuring customer technical success, drivinggrowth,and customer delight.

Responsibilities

• Establish andmaintainworking relationships with customers as technical advisor, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience

• Priority handling and escalation of critical issues and monitoring of service level compliance

• Technicalassistanceand recommendations for Enterprise Customers based on data analytics

• Taking a problem management approach, find opportunities for improvement initiatives

• Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications

• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan

• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives

• Responsible for key event management (e.g.major upgrades)

Minimum Qualifications

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering

• Minimum 5 years' experience in using or supporting Autodesk cloud services (Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role

• Strong analytical skills and experience working and troubleshooting in enterprise environment

• Expert knowledge in workflows and data exchange

• Experience in delivering on presentations

• Able to manage several projects at a time, setting the right priorities

Preferred Qualifications

• Strong communicator and able to build relationships at all levels, taking initiative

• Ability to present technical information to a live or virtual audience

• Technical consulting experience and/or technical project delivery experience with large, demandingclients

• Experience in Autodesk pre-Construction solutions (BuildingConnected, TradeTapp)

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26WD99454 Responsable technique de compte senior

Apercu du Poste

Le service Customer Success d'Autodesk recherche des experts techniques hautement motives pour aider nos clients a optimiser leur investissement dans nos produits et a obtenir des resultats commerciaux mesurables.

Nous recherchons des professionnels possedant une experience dans le domaine de l'architecture, de l'ingenierie, de la construction et de l'exploitation (AECO), capables de prendre en charge un large eventail de technologies dans des environnements d'entreprise a grande echelle. La personne retenue travaillera en etroite collaboration avec des clients issus de moyennes et grandes entreprises a travers le monde.

Vous rejoindrez le groupe Technical Adoption and Success au sein de l'equipe Customer Technical Success , une equipe qui valorise le developpement professionnel et recompense la haute performance.

Le groupe Technical Account Management est en charge de l'experience de support client et a la responsabilite d'assurer la reussite technique des clients, de stimuler la croissance et de satisfaire les clients.

Responsabilites

• Etablir et entretenir des relations de travail avec les clients en tant que conseiller technique ; les activites comprennent les interactions avec les clients, la coordination interne avec le responsable de la reussite client (CSM) et le specialiste de l'adoption technique (TAS) pour mettre en uvre les activites des plans de reussite client et garantir une experience de reussite technique de premier ordre

• Traitement prioritaire et escalade des problemes critiques, ainsi que suivi de la conformite aux niveaux de service

• Assistance technique et recommandations aux clients d'entreprise basees sur l'analyse des donnees

• Adopter une approche de gestion des problemes afin d'identifier des opportunites d'initiatives d'amelioration

• Collaborer avec les equipes informatiques et de conception du client pour garantir l'installation, la gestion des licences et les performances efficaces et reussies des applications cloud et de bureau d'Autodesk

• Gerer la mise en uvre des sessions de coaching prevues dans le plan de reussite client afin d'accroitre l'adoption et la reussite du plan

• Assurer un engagement client proactif par le biais d'examens reguliers des dossiers d'assistance, d'evaluations des performances logicielles et de l'alignement des connaissances techniques sur les objectifs du client

• Etre responsable de la gestion des evenements cles (par exemple, les mises a niveau majeures)

Qualifications Minimales

• Licence ou experience equivalente en genie architectural, civil ou de la construction

• Au moins 5 ans d'experience dans l'utilisation ou le soutien des services cloud d'Autodesk (Forma, anciennement Autodesk Construction Cloud, en particulier) pour des grandes entreprises, dans un role de services professionnels

• Solides competences analytiques et experience du travail et du depannage en environnement d'entreprise

• Connaissances approfondies des flux de travail et de l'echange de donnees

• Experience dans la realisation de presentations

• Capacite a gerer plusieurs projets simultanement, en etablissant les bonnes priorites

Qualifications Souhaitees

• Excellentes aptitudes a la communication et capacite a etablir des relations a tous les niveaux, en faisant preuve d'initiative

• Capacite a presenter des informations techniques a un public present ou virtuel

• Experience en conseil technique et/ou en realisation de projets techniques aupres de clients importants et exigeants

• Experience avec Autodesk solutions de preconstruction (BuildingConnected, TradeTapp)

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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