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Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Overview

A Chloe Boutique assistant is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.

As an Ambassador of the Maison, they are responsible for the welcoming of clients, supporting boutique management, customer service, ensuring that clients are being greeted and taken care of in the most efficient manner. They also provide assistance to the stylists during a sale and participates in daily operational tasks. We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.

Responsibilities

Customer service

• Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.
• Assist selling team with running products, wrapping products for clients, client's beverage service and clean-up, coat check, faxing/copying forms as need.
• Supports the sales team with handling service items, providing to the service/operations team for repairs.

Daily Operational Support

• Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
• Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
• Participates to set up and breakdowns at opening and closing of the boutique.
• Assist as needed with the proper preparation and packaging of product for shipment.

A retail EXCELLENCE supporter

• Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
• Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
• Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
• Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.

Qualifications

• College degree preferred.
• Previous experience in luxury retail or hospitality is a plus.
• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Basic computer skills (tablets, PC).
• Must be able to stand on feet all day.
• Passionate about Chloe
• Additional language skills are a plus.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer priorities.
• Strong attention to detail with the ability to multitask with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Self-Starter with Team-Player approach.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

#Richemont #WeCraftTheFuture