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Freelance Technical Support Contractor Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX

Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor Payroll) Flextrack (Vendor Management System) Technical Support Analyst On behalf of our client ...

BCforward

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is ...

idexcel

Technical Support Specialist

Golden Valley, MN

$17 - $20/hr

... on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is ...

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How much do freelance technical support contractor jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for freelance technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Freelance Technical Support Contractor, and why are they important?

To thrive as a Freelance Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems, networks, and software, often backed by relevant experience or certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required to efficiently resolve client issues. Excellent communication skills, patience, and self-motivation help build client trust and ensure clear problem resolution. These abilities are crucial for delivering effective support, maintaining client satisfaction, and managing independent workloads in a dynamic environment.

How do Freelance Technical Support Contractors typically manage communication and issue tracking with multiple clients?

Freelance Technical Support Contractors often use a combination of ticketing systems, email, and communication platforms like Slack or Microsoft Teams to manage client requests and issues. Staying organized is crucial, so many professionals adopt tools such as Trello or Asana to prioritize tasks and track progress. Clear and timely communication is essential, as contractors may be supporting several clients simultaneously, each with their own preferred workflows. Establishing expectations for response times and regular status updates helps maintain strong client relationships and ensures issues are resolved efficiently.

What is a Freelance Technical Support Contractor?

A Freelance Technical Support Contractor is an independent professional who provides technical assistance and troubleshooting services to individuals or businesses on a contract basis. Unlike full-time employees, they typically work with multiple clients and are responsible for resolving hardware, software, and network issues remotely or on-site. Their duties may include installing software, configuring systems, and offering guidance on technology-related problems. Freelance technical support contractors often set their own schedules and rates, offering flexibility for both themselves and their clients.

What is the difference between Freelance Technical Support Contractor vs Freelance IT Support Specialist?

AspectFreelance Technical Support ContractorFreelance IT Support Specialist
CredentialsTypically requires certifications like CompTIA A+ or Network+Often holds similar certifications, with additional focus on specific systems or software
Work EnvironmentProvides remote or on-site support for various clients on a project basisOffers technical support mainly for individual clients or small businesses, often remotely
Employer/Industry UsageHired by multiple clients across industries as an independent contractorWorks independently or for IT service providers, serving diverse sectors

Both roles involve troubleshooting and resolving technical issues, but Freelance Technical Support Contractors often handle a broader range of hardware and network problems across various industries, while Freelance IT Support Specialists may focus more on specific software or systems for individual clients. The choice depends on your expertise and preferred work environment.

What cities are hiring for Freelance Technical Support Contractor jobs? Cities with the most Freelance Technical Support Contractor job openings:
What are the most commonly searched types of Technical Support Contractor jobs? The most popular types of Technical Support Contractor jobs are:
What states have the most Freelance Technical Support Contractor jobs? States with the most job openings for Freelance Technical Support Contractor jobs include:
What job categories do people searching Freelance Technical Support Contractor jobs look for? The top searched job categories for Freelance Technical Support Contractor jobs are:
Freelance Technical Support Contractor jobs near you
Infographic showing various Freelance Technical Support Contractor job openings in the United States as of May 2026, with employment types broken down into 38% Full Time, and 62% Contract. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Sales Support Manager

Technical Sales Support Manager

Renewaire LLC

Waunakee, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 hours ago

Job description

Job Type
Full-time
Description
Technical Sales Support Manager (HVAC / ERV) - Leadership Role Competitive Pay + Flexible Schedule
Make an Impact in HVAC Innovation & Indoor Air Quality
At RenewAire, we've been leading the way in Energy Recovery Ventilation (ERV) and Indoor Air Quality (IAQ) solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.
We're looking for a Technical Sales Support Manager to lead and elevate our technical sales support and inside sales function across residential and commercial HVAC markets. This is a high-impact leadership role where you'll shape strategy, develop talent, and directly influence customer experience and market growth.
If you thrive in a fast-paced, cross-functional environment and bring deep HVAC technical expertise + leadership experience, this is your opportunity to make a meaningful impact.
What You'll Do (Day-to-Day)
  • Lead and develop a high-performing Technical Sales Support (TSS) team
  • Act as escalation point for complex HVAC technical issues, application support, and customer concerns
  • Provide expert support on ERV systems, HVAC design, system sizing, and product selection
  • Partner with Sales, Engineering, Marketing, and Operations to align on customer needs and solutions
  • Oversee order accuracy, technical documentation, and after-sales support
  • Drive CRM case management, ERP utilization, and process improvements
  • Manage RMA (Return Material Authorization), warranty support, and root cause analysis
  • Deliver technical training, ventilation workshops, and product education (in-person & virtual)
  • Support trade shows, industry events, and channel partner enablement
  • Contribute to new product development (NPD) and continuous improvement initiatives
  • Monitor market trends, competitor products, and HVAC industry developments
Hours & Flexibility
  • Full-time, salaried position
  • Standard business hours with flexibility based on business needs
  • Occasional travel for training, field support, and industry events
Benefits (Day One Access)
  • Medical, Dental, Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) + Holidays
  • Flexible work environment
  • Professional development & training opportunities
  • Collaborative, people-first culture
Who Technical Sales Support Managers Are
  • Strong leaders who develop teams and drive accountability
  • Experts in HVAC systems, ERV applications, and technical problem-solving
  • Customer-focused with a service-first mindset
  • Skilled at balancing strategy and hands-on execution
  • Excellent communicators who can translate technical concepts clearly
  • Highly organized and able to manage multiple priorities in a fast-paced environment
  • Collaborative and effective across cross-functional teams
Requirements
  • Bachelor's degree in Mechanical Engineering or related technical field
  • 6+ years of leadership experience in technical support, application engineering, or HVAC
  • Strong background in HVAC systems, psychrometrics, and system sizing
  • Experience supporting distributors, contractors, engineers, and sales teams
  • Proficiency with CRM systems (Microsoft Dynamics preferred) and ERP systems
  • Strong communication (written & verbal) and problem-solving skills
  • Manufacturing experience preferred
  • Ability to pass background check and drug screening
Keywords
Technical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor Support
Requirements
Physical and Mental Demands
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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