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Freelance Remote Health Insurance Customer Service Jobs in Texas

The Benefits Boss

Health Insurance Agent

Dallas, TX · Remote

$20K/mo

Health Insurance Agent Remote 1099 Commission + Residuals Leads Provided About The Benefits Boss ... Dialer, CRM, appointment setters, and back-office support * Contracts with 26+ carriers across ...

Sagility

$20/hr

Educate customers on available Medicare health plans, benefits, products, and services * Recommend ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Educate customers on available Medicare health plans, benefits, products, and services * Recommend ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility LLC

$20/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

Sagility

Licensed Health Insurance Agents

Fort Worth, TX · Remote

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

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Freelance Remote Health Insurance Customer Service information

What is a freelance remote health insurance customer service representative?

A Freelance Remote Health Insurance Customer Service representative is an independent contractor who provides customer support services for health insurance companies or agencies from a remote location, usually their home. Their main responsibilities include answering policyholder questions, assisting with claims or billing issues, explaining coverage options, and resolving customer concerns via phone, email, or online chat. Unlike full-time employees, freelancers work on a contract basis and may serve multiple clients, offering flexibility in their work schedule and location.

What are the key skills and qualifications needed to thrive as a freelance remote health insurance customer service representative?

To excel as a Freelance Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies, customer support best practices, and preferably prior experience in the insurance or call center industry. Familiarity with CRM software, call management systems, and secure communication tools is typically required, along with HIPAA compliance knowledge. Outstanding communication, patience, and problem-solving abilities help you effectively address customer concerns and maintain client satisfaction. These skills ensure accurate information delivery, regulatory adherence, and a positive customer experience in a competitive and highly regulated field.

What are some common challenges faced by freelance remote health insurance customer service representatives, and how can they be managed?

Freelance remote health insurance customer service representatives often encounter challenges such as navigating complex policy details, handling high call volumes, and addressing sensitive customer concerns without in-person support. To manage these challenges, it’s important to develop strong time management skills, become proficient with digital communication tools, and stay updated on policy changes through ongoing training. Building a personal support network of other remote professionals and maintaining open communication with supervisors can also help ensure a smooth workflow and provide guidance when complex cases arise.

What is the difference between Freelance Remote Health Insurance Customer Service vs Health Insurance Claims Processor?

AspectFreelance Remote Health Insurance Customer ServiceHealth Insurance Claims Processor
CredentialsBasic health insurance knowledge, customer service skillsInsurance processing knowledge, certifications may be preferred
Work EnvironmentRemote, flexible hours, independentRemote or office-based, structured workflow
Employer & Industry UsageInsurance companies, third-party service providersInsurance companies, healthcare providers
Common Search & ComparisonCustomer support roles, remote insurance jobsInsurance claims processing, remote claims jobs

Freelance Remote Health Insurance Customer Service involves assisting clients with inquiries, policy details, and support tasks, often on a flexible schedule. In contrast, Health Insurance Claims Processors handle the review and processing of insurance claims, requiring more specialized knowledge and certifications. Both roles are remote and industry-related but differ in responsibilities and credential requirements.

What are the most commonly searched types of Remote Health Insurance Customer Service jobs in Texas?

The most popular types of Remote Health Insurance Customer Service jobs in Texas are:

What are popular job titles related to Freelance Remote Health Insurance Customer Service jobs in Texas?

For Freelance Remote Health Insurance Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Health Insurance Customer Service jobs in Texas look for?

The top searched job categories for Freelance Remote Health Insurance Customer Service jobs in Texas are:

What cities in Texas are hiring for Freelance Remote Health Insurance Customer Service jobs?

Cities in Texas with the most Freelance Remote Health Insurance Customer Service job openings:

Freelance Remote Health Insurance Customer Service jobs near you
Infographic showing various Freelance Remote Health Insurance Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Insurance Customer Service Representative

American Automobile Association (AAA)

Houston, TX • On-site, Remote

$20.51 - $24.13/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 2 days ago

New

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 283 frontline employees who took The Breakroom Quiz

236th of 315 rated insurance

Job description

Insurance Customer Service Representative
Job Description

Join W Insurance's Award-Winning Insurance Call Center Team!

We're looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us!

What We Offer

  • Starting Pay: $20.51 - $24.13

  • Bilingual Fluency: Earn an additional $0.50/hour for English/Spanish fluency (assessment provided)

  • Location Requirement: must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

  • Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT.

  • Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week.

  • Comprehensive Benefits Package

  • Growth & Advancement Opportunities


What You'll Do

  • Deliver exceptional service in a fastpaced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.

  • Retain members through effective problemsolving, professional communication, and accurate documentation of all interactions.

  • Identify opportunities to upsell and crosssell insurance products while maintaining a customerfocused approach.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.

  • Consistently meet and exceed individual and team performance goals in a highvolume environment.


Work-From-Home Requirements

  • Dedicated, quiet workspace without interruptions.

  • Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience.

  • Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hardwired Ethernet connection may be required if WiFi is inadequate.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

  • High School diploma or GED required; college degree preferred.

  • Strong computer, phone, typing, grammar, and multitasking skills.

  • Excellent customer service, active listening, and problemsolving abilities.

  • Ability to balance efficiency and quality in a fastpaced environment.

  • Strong attention to confidentiality and compliance with company guidelines.

  • Flexible to work extended hours, weekends, nights, and holidays.

  • Teamoriented with positive communication and collaboration skills.

  • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).

  • Spanish fluency required for bilingual queue (assessment provided).

  • Previous insurance or call center experience preferred.

  • Must pass a background check and drug screening.

  • Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K), Roth 401 (k) saving plan with company match

Remote work opportunities

Tuition assistance

Employee appreciation and recognition

.

W Insurance Company is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We've been serving our members since 1975 and have been recognized for our award-winning customer service.


We are proud to be an affiliate of the Auto Club of Southern California (AAA), W Insurance Company and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.


We are proud to offer employees the flexibility to work from home (remote). You may work in any state where W Insurance Company currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.


W Insurance Company is an Equal Opportunity Employer.


Our organization participates in E-Verify.


W Insurance Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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