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Per Diem Remote Health Insurance Customer Service Jobs in Texas

The Benefits Boss

Health Insurance Agent

Dallas, TX · On-site +1

$20K/mo

Health Insurance Agent Remote 1099 Commission + Residuals Leads Provided About The Benefits Boss ... Dialer, CRM, appointment setters, and back-office support * Contracts with 26+ carriers across ...

Sagility

$21/hr

Starting pay of $21.00+ per hour , with the opportunity for a higher starting rate based on ... Educate customers on available Medicare health plans, benefits, products, and services * Recommend ...

Sagility LLC

$21/hr

Starting pay of $21.00+ per hour , with the opportunity for a higher starting rate based on ... Educate customers on available Medicare health plans, benefits, products, and services * Recommend ...

Sagility

Licensed Health Insurance Agents

Houston, TX · Remote

$21/hr

Educate customers on available health plans, benefits, products, and services * Recommend solutions ... A 100% remote work environment * Instructor-led virtual training designed to prepare you for your ...

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Per Diem Remote Health Insurance Customer Service information

What is a per diem remote health insurance customer service job?

Per Diem Remote Health Insurance Customer Service jobs are positions where individuals work from home, providing customer support for health insurance companies on an as-needed, flexible schedule. These representatives assist customers with claims, policy questions, billing, coverage details, and problem resolution. 'Per diem' means they are not full-time employees; instead, they work hours based on the employer’s needs, which can vary each week. This type of job is ideal for those seeking flexible work arrangements and who have strong communication skills and knowledge of health insurance processes.

What are the key skills and qualifications needed to thrive as a per diem remote health insurance customer service representative, and why are they important?

To thrive as a Per Diem Remote Health Insurance Customer Service representative, you need a solid understanding of health insurance policies and claims processes, often supported by a high school diploma or equivalent and prior customer service experience. Familiarity with CRM systems, call center software, and secure data management tools is typically required. Strong communication, problem-solving, and self-motivation are essential soft skills for handling diverse customer inquiries independently. These abilities are crucial for delivering accurate, timely support and maintaining customer satisfaction in a remote and flexible work environment.

What are some common challenges faced by per diem remote health insurance customer service representatives, and how can they be managed effectively?

Per Diem Remote Health Insurance Customer Service representatives often face challenges such as managing fluctuating work hours, quickly adapting to different health insurance policies, and handling a high volume of complex inquiries from customers. To manage these challenges effectively, it’s important to stay organized, regularly review policy updates, and leverage internal knowledge bases or support from team leads. Building strong communication skills and staying proactive in reaching out for clarification can also help ensure consistent and high-quality customer service, even when working remotely and on a flexible schedule.

What are the most commonly searched types of Remote Health Insurance Customer Service jobs in Texas?

The most popular types of Remote Health Insurance Customer Service jobs in Texas are:

Per Diem Remote Health Insurance Customer Service jobs near you

Insurance Customer Service Representative

American Automobile Association (AAA)

Houston, TX • On-site, Remote

$20.51 - $24.13/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 6 days ago

Key responsibilities

  • Deliver exceptional customer service by resolving inquiries, supporting policy updates, and ensuring compliance with standards.

  • Retain members through effective problem-solving, professional communication, and accurate documentation of interactions.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide a seamless customer experience.

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 284 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Insurance Customer Service Representative
Job Description

Join W Insurance's Award-Winning Insurance Call Center Team!

We're looking for full-time Customer Service Representatives who are motivated, people-focused, and ready to make a difference. If you love helping others and thrive in a fast-paced environment, this is the perfect opportunity to grow your career with us!

What We Offer

  • Starting Pay: $20.51 - $24.13

  • Bilingual Fluency: Earn an additional $0.50/hour for English/Spanish fluency (assessment provided)

  • Location Requirement: must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

  • Remote Training: Full-time (40 hours per week). 100% virtual for 30 days from Monday - Friday between 10:30am CT - 7:00pm CT.

  • Remote Work Schedule (Post-Training): Work schedule assigned after completion of training and based upon business need. Full-time (40 hours/week), 5 days total. Work shifts will be scheduled within the hours of 9:30am CT - 9:45pm CT, plus Saturdays 10:00am CT - 7:00pm CT with one weekday off each week.

  • Comprehensive Benefits Package

  • Growth & Advancement Opportunities


What You'll Do

  • Deliver exceptional service in a fastpaced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards.

  • Retain members through effective problemsolving, professional communication, and accurate documentation of all interactions.

  • Identify opportunities to upsell and crosssell insurance products while maintaining a customerfocused approach.

  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience.

  • Consistently meet and exceed individual and team performance goals in a highvolume environment.


Work-From-Home Requirements

  • Dedicated, quiet workspace without interruptions.

  • Teammates need to have sufficient internet connection capability while working remotely to maintain productivity and excellent member experience.

  • Internet Connection Requirements: Minimum speeds include 20 Mbps download, 5 Mbps upload, under 100 ms latency, and less than 1% packet loss. Optimal performance is achieved with 100 Mbps download, 15 Mbps upload, under 100 ms latency, and 0% packet loss. A hardwired Ethernet connection may be required if WiFi is inadequate.

  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.

  • Regular attendance in virtual team meetings and training sessions.

  • Availability during standard business hours and flexibility for possible shift adjustments.

What You'll Need

  • High School diploma or GED required; college degree preferred.

  • Strong computer, phone, typing, grammar, and multitasking skills.

  • Excellent customer service, active listening, and problemsolving abilities.

  • Ability to balance efficiency and quality in a fastpaced environment.

  • Strong attention to confidentiality and compliance with company guidelines.

  • Flexible to work extended hours, weekends, nights, and holidays.

  • Teamoriented with positive communication and collaboration skills.

  • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered).

  • Spanish fluency required for bilingual queue (assessment provided).

  • Previous insurance or call center experience preferred.

  • Must pass a background check and drug screening.

  • Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002.

Remarkable benefits:

Health coverage for medical, dental, vision

401(K), Roth 401 (k) saving plan with company match

Remote work opportunities

Tuition assistance

Employee appreciation and recognition

.

W Insurance Company is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We've been serving our members since 1975 and have been recognized for our award-winning customer service.


We are proud to be an affiliate of the Auto Club of Southern California (AAA), W Insurance Company and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.


We are proud to offer employees the flexibility to work from home (remote). You may work in any state where W Insurance Company currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.


W Insurance Company is an Equal Opportunity Employer.


Our organization participates in E-Verify.


W Insurance Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

Social media

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