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Freelance Remote Chat Support Jobs in Rochester, NY

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Freelance Remote Chat Support information

See Rochester, NY salary details

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How much do freelance remote chat support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for freelance remote chat support in Rochester, NY is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Chat Support vs Freelance Remote Customer Service Representative?

AspectFreelance Remote Chat SupportFreelance Remote Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeCustomer service skills, sometimes technical or product knowledge
Work EnvironmentOnline, from home or remote locationsOnline, from home or remote locations
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, financial services
Search & Comparison IntentFocus on chat-based support rolesFocus on customer service roles across channels

Freelance Remote Chat Support and Freelance Remote Customer Service Representative roles both involve assisting customers remotely. However, chat support specifically emphasizes real-time chat interactions, while customer service reps may handle multiple channels like phone, email, and chat. Both require strong communication skills and are common in various industries, but chat support is more specialized for online, text-based assistance.

What are the most commonly searched types of Remote Chat Support jobs in Rochester, NY?

The most popular types of Remote Chat Support jobs in Rochester, NY are:

What are popular job titles related to Freelance Remote Chat Support jobs in Rochester, NY?

For Freelance Remote Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Freelance Remote Chat Support jobs in Rochester, NY look for?

The top searched job categories for Freelance Remote Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Freelance Remote Chat Support jobs?

Cities near Rochester, NY with the most Freelance Remote Chat Support job openings:

Remote Licensed Mental Health Counselor - Full-time Position

Rochester, NY โ€ข Remote

Full-time

Posted 11 days ago


Job description

Position Overview

Inner Horizon Counseling, LLC, is actively seeking dedicated and professional Licensed Mental Health Counselors to join our vibrant team in a fully remote capacity. This full-time position offers the unique opportunity to tailor your work schedule according to your personal preferences, while engaging with clients in meaningful therapeutic sessions. As a vital member of our team, you will play a significant role in enhancing the mental health and overall well-being of clients across the Rochester, New York area.

About the Organization

At Inner Horizon Counseling, LLC, we are committed to providing high-quality mental health services in a compassionate and supportive environment. Our focus is on empowering individuals to navigate their challenges through evidence-based therapeutic methods. We pride ourselves on our client-centered approach, ensuring that we meet the diverse needs of our community with integrity and professionalism.

Work Environment

This role is entirely remote, allowing you the freedom to conduct therapy sessions from the comfort of your own space. Inner Horizon Counseling utilizes a sophisticated digital platform that functions as your online office, equipping you with the tools needed to manage schedules, client interactions, and treatment documentation efficiently. We also ensure minimal administrative burden so you can devote your time to client care.

Key Responsibilities
  • Conduct individual counseling sessions via secure video chat, using evidence-based therapeutic techniques to facilitate individual growth and insight.
  • Guide clients in exploring and articulating their thoughts and emotions to foster understanding and improve relationships.
  • Act as an advocate for clients by helping them set and achieve personal mental health goals.
  • Assess clients' mental health conditions thoroughly and create tailored treatment plans grounded in best practices.
  • Provide a supportive environment that encourages open communication and emotional exploration.
  • Work collaboratively with clients to monitor progress and adjust treatment plans as necessary.
Patient Population / Client Focus

The clients you will be working with are pre-screened stable adults experiencing low-acuity mental health issues, ensuring a manageable caseload without severe mental health complications. This focused demographic allows you to utilize your expertise effectively while contributing positively to their mental health journeys. We ensure a match between your specialties and client profiles for a successful therapeutic relationship.

Qualifications
  • A Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, Psychology, or a similar field, is required.
  • You must hold a full license to practice independently; acceptable credentials include:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Clinical Social Worker (LCSW)

Note: Candidates with limited or provisional licenses or disciplinary actions will not be considered.

Preferred Experience
  • Demonstrated ability to conduct thorough assessments and create effective treatment plans based on professional training and experience.
  • Strong interpersonal skills to build rapport and trust with clients.
  • Proficiency in utilizing technology, including digital platforms for scheduling and therapy sessions.
Compensation and Benefits
  • Competitive annual salary ranging from USD 115,000 to 130,000, commensurate with experience and hours worked.
  • Weekly direct deposit for prompt salary payment.
  • A monthly healthcare stipend to support your well-being as a full-time counselor.
  • Unlimited client referrals, allowing you to focus on therapy rather than client acquisition.
  • Efficient onboarding process with specialists ready to assist you in getting licensed to see clients within 1-3 days.
  • Comprehensive billing support to alleviate administrative burdens.
  • Opportunities for professional growth through continuous training and development resources.
Career Growth Opportunities

Inner Horizon Counseling is committed to nurturing the professional development of our team members. You will have access to ongoing training, mentorship, and potential pathways for advancement within the organization. This is not just a job; it is a chance to build a fulfilling career while making a meaningful impact on the lives of others.

Why Join Our Team

By joining Inner Horizon Counseling, you are becoming part of a team that genuinely cares about its members and clients. We value flexibility, work-life balance, and a supportive environment that fosters professional growth and client success. At Inner Horizon, your expertise is not only recognized but celebrated, and your contributions directly influence the lives of our clients.

Application Information

If you are driven by a passion for helping others and possess the necessary qualifications, we invite you to apply. Please submit your resume to begin your journey with Inner Horizon Counseling and start making a difference in the lives of individuals seeking support today.