ZipRecruiter

Log In

1

Freelance Quality Call Monitoring Jobs in California

We Are Social

Freelance Senior Designer

Los Angeles, CA · On-site

We call it "Ideas Worth Talking About," and we're proud to have played a part in some of the most ... Manage multiple projects simultaneously, maintaining extreme focus and quality under the pressure ...

Ariat

Sr. Director Call Center

San Leandro, CA · On-site

$160K - $175K/yr

Running the QA program and call-monitoring process that keep quality consistent at scale. * Assisting with other responsibilities based on business needs. About You * 8-12+ years in call center or ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

MV Transportation

Call Center Manager

San Rafael, CA

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and monitor ticket store staff. * Oversee passenger trip requests manually or through use of an ...

previous pagenext page

Showing results 21-40

All JobsQuality Call Monitoring JobsFreelance Quality Call Monitoring JobsFreelance Quality Call Monitoring Jobs in California

Freelance Quality Call Monitoring information

What is freelance quality call monitoring?

Freelance quality call monitoring jobs involve evaluating and analyzing customer service calls for businesses to ensure agents follow company policies and provide excellent service. Freelancers in this role listen to recorded or live calls, assess communication skills, accuracy, and compliance, and provide detailed feedback or reports. These jobs are typically remote and offer flexible hours, making them suitable for individuals with strong attention to detail, communication abilities, and experience in customer service or call centers.

What are the typical challenges faced by freelance quality call monitors when working with multiple clients?

Freelance quality call monitors often manage projects for several clients simultaneously, which can present challenges such as adapting to different quality standards, call evaluation criteria, and feedback processes. Each client may use unique software tools and require specific reporting formats, requiring quick learning and adaptability. Additionally, freelancers need strong organizational skills to balance varying deadlines and maintain clear communication with each client to ensure expectations are met. Building trust and maintaining consistency in evaluations across diverse accounts is key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a freelance quality call monitoring specialist, and why are they important?

To excel as a Freelance Quality Call Monitoring Specialist, you need a keen attention to detail, strong analytical abilities, and experience in call center operations or customer service. Familiarity with call recording software, CRM systems, and quality assurance tools, as well as certifications like COPC or Six Sigma, are often expected. Exceptional listening, communication, and objective evaluation skills set top performers apart in this role. These competencies ensure consistent service quality, compliance, and valuable feedback for continuous improvement in customer interactions.

What is the difference between Freelance Quality Call Monitoring vs Freelance Call Center Agent?

AspectFreelance Quality Call MonitoringFreelance Call Center Agent
CredentialsBasic customer service knowledge, communication skillsCustomer service experience, sometimes specific product knowledge
Work EnvironmentRemote, independent, flexibleRemote or office-based, client or company-specific
Job RoleEvaluates and monitors calls for quality assuranceHandles customer calls, provides support or sales
Industry UsageCommon in call centers, customer service firmsCustomer support, telemarketing, sales

Freelance Quality Call Monitoring focuses on assessing call quality and ensuring standards, while Freelance Call Center Agents directly interact with customers. Both roles require communication skills but differ in responsibilities and work setup.

What are the most commonly searched types of Quality Call Monitoring jobs in California?

The most popular types of Quality Call Monitoring jobs in California are:

What are popular job titles related to Freelance Quality Call Monitoring jobs in California?

For Freelance Quality Call Monitoring jobs in California, the most frequently searched job titles are:

What job categories do people searching Freelance Quality Call Monitoring jobs in California look for?

The top searched job categories for Freelance Quality Call Monitoring jobs in California are:

What cities in California are hiring for Freelance Quality Call Monitoring jobs?

Cities in California with the most Freelance Quality Call Monitoring job openings:

Freelance Quality Call Monitoring jobs near you
Infographic showing various Freelance Quality Call Monitoring job openings in California as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 86% In-person, 7% Hybrid, and 7% Remote job distribution.

Freelance Senior Designer

We Are Social

Los Angeles, CA

Full-time

Re-posted 28 days ago

Key responsibilities

  • Contribute strategically to large-scale social media campaigns, ensuring design choices align with brand goals.

  • Present creative ideas to clients and interpret feedback into actionable tasks for the creative team.

  • Create and produce a variety of content including photography, videography, and design for social media platforms.

Job description

We Are Social is looking for a Freelance Senior Designer to join our growing team! This role is responsible for being a strategic visual powerhouse and mentor within the team. You bridge the gap between high-level client strategy and flawless creative execution, crafting nuanced, sophisticated visual stories that solve complex business challenges. Most importantly, the work you create demonstrates your strong social media craft and gets people talking.

WE ARE

A creative agency powered by social connections. That means we thrive on what's trending and creating campaigns that get people buzzing. We call it "Ideas Worth Talking About," and we're proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald's, Adidas, Universal Studios, and YouTube.

WHY YOU'LL LOVE IT HERE

  • We like to laugh, we live for celeb gossip and we're great on AUX
  • Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
  • You best believe we know how to celebrate our wins. And our losses (it's how we learn)
  • From carbon offsets to community kitchens, we're passionate about making a difference
  • Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE

  • A person who thrives in a fast-paced environment, responding quickly and proactively
  • Not interested in just following trends - you want to create them
  • A self-starter, who'll take ideas from concept to execution, navigating feedback like a pro

What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you'll guide brands by staying ahead of social trends and cultural moments. In return, you'll join a global agency dedicated to generating buzzworthy ideas for some of the world's leading brands.

WHAT YOU'LL DO

  • Contribute strategically to large-scale campaigns, ensuring that every design choice is nuanced, sophisticated, and aligned with long-term brand goals
  • Present creative ideas directly to clients with confidence; decode ambiguous client feedback into actionable, high-priority tasks for the broader creative team
  • Manage multiple projects simultaneously, maintaining extreme focus and quality under the pressure of shifting requirements
  • Confidently defend sophisticated design choices to senior leadership while navigating constraints like budget, evolving scopes, and brand integrity
  • Identify trends and opportunities as they emerge in social that stay true to our brands
  • Create a wide range of content, from photography to videography, design, and platform tools that always suits the client, moment and idea
  • Ability to switch between styles while still experimenting and looking for unique opportunities to make work ownable and talked about
  • Ideate, build, shoot, and edit effective stories that match the quality of each social platform
  • Design visually engaging presentations, create mockups & light retouching as needed that help sell creative ideas to top clients in the industry
  • Work collaboratively with a large team of creatives from ideation to execution, helping to ensure ideas are created and brought to life
  • Identify and propose innovative brand activations using generative AI, transforming emerging tech capabilities into tangible creative opportunities for clients
  • Leverage tools to develop production ready visual concepts and storyboards for major pitches and client presentations
  • Utilize Gemini for Google Slides to transform creative briefs into compelling, professionally designed presentation decks rapidly

Apply