Freelance Customer Service Jobs in Utah (NOW HIRING)

Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will have an entrepreneurial spirit, love of live events, extreme passion for our mission, and the energy and discipline to come in and help execute a memorable and impactful event experience for our corporate client participants.

Who are we?

Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Adobe, Twilio, Tommy Bahama, and others.

We host in-person (and virtual!) events such as cleaning up by the waterfront, volunteering at local soup kitchens, writing cards to isolated seniors, giving care at a local animal shelter, building STEM education kits for children, packaging hygiene kits for communities in need, and more! We focus on over 30 different social impact areas in the events we help host - all which are created, curated, and led by nonprofit and social impact organizations globally. Come join the fun today!

Responsibilities: 

• Our team will set you up for success by coordinating all of the event details, shipping event materials, and arranging staffing for each event. We need YOU to be our day-of hands on the ground! Be our next onsite Event Specialist for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause.

• Event Preparation:

  • Join virtual planning meetings ahead of each event with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org Event Specialist, etc

• Day-of Coordination:

  • Take ownership and responsibility of our in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience

  • Be the Visit.org representative, leader, and problem solver at events

  • Align roles and responsibilities with onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner

  • Manage check-in process for in-person events; providing a warm and friendly welcome to guests

  • Problem-solve issues such as missing supplies, late staff, technology challenges, etc

  • Escalate issues to Events Team when necessary to keep them informed or help problem solve

  • Send consistent updates, photos, and videos to Events Team throughout event

  • Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center

Qualifications:

• Fluency in English and strong communication skills

• Based in Lehi, UT

• Schedule flexibility with availability to work on a contract per-event basis, as needed

• Experience in complex, large-scale events and smaller executive-level intimate events

• Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience

• Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations

• Quick thinker — in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly

• Self-starter who is organized and detail-oriented

• You love building relationships with customers and enjoy customer service

• Experience with group facilitation and managing group dynamics

• You are able to work flexible hours, including nights and weekends, as needed

• Willing and eager to travel to various areas of the local region

• You have super strong interpersonal and customer service skills, especially in fast-paced situations

• Able to wear many hats and take on varied tasks and projects

• Comfort being present and interacting with large crowds

Physical Demands:   

• Able to lift, slide, and carry up to 30 lbs. 

• Able to stand for an extended period of time

What we offer:

• Competitive hourly rate

• The chance to do meaningful and impactful work

• The opportunity to meet with social impact-minded individuals

• A chance to build your experience for your resume!

• Potential for recurring freelance employment with Visit.org