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Freelance Call Center Spanish Jobs (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

Overview We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA. Hours and Work days This position is required to work Monday ...

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How much do freelance call center spanish jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for freelance call center spanish in the United States is $62.54, according to ZipRecruiter salary data. Most workers in this role earn between $60.34 and $68.27 per hour, depending on experience, location, and employer.

What is a freelance call center Spanish agent?

A Freelance Call Center Spanish agent is an independent professional who provides customer service, support, or sales assistance over the phone in Spanish. These agents work remotely and are often contracted by companies to handle calls from Spanish-speaking customers. Their duties include answering questions, resolving issues, and ensuring customer satisfaction, all while communicating fluently in Spanish. As freelancers, they have the flexibility to choose their clients and set their own schedules.

What are the key skills and qualifications needed to thrive as a freelance call center Spanish agent?

To thrive as a Freelance Call Center Spanish Agent, you need fluency in Spanish and English, strong verbal communication skills, and prior experience in customer service or call center environments. Familiarity with call center software like CRM platforms, VoIP systems, and ticketing tools is typically required. Outstanding active listening, patience, and problem-solving abilities help you build rapport and resolve customer issues effectively. These skills ensure clear, efficient service and customer satisfaction, which are crucial for client retention and business success.

What are some common challenges faced by freelance call center Spanish agents, and how can they be addressed?

Freelance Call Center Spanish agents often encounter challenges such as managing fluctuating workloads, handling a wide variety of client needs, and navigating cultural nuances in Spanish-language communication. To address these, it's important to develop strong time-management skills, maintain up-to-date knowledge of client products or services, and continually improve language fluency and cultural sensitivity. Building a reliable home office setup and leveraging support networks or online communities can also help agents stay productive and connected.
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Freelance Call Center Spanish jobs near you
Infographic showing various Freelance Call Center Spanish job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $130,079 per year, or $62.5 per hour.

Call Center Agent

United Health Centers of the San Joaquin Valley

Fresno, CA • On-site

$22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

We are recruiting for Bi-lingual (English/Spanish) Call Center Agent's to join our centralized Call Center in Fresno, CA.

Hours and Work days

This position is required to work Monday - Friday from 8:00 AM-5:00 PM. 

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor. The CCA is responsible for providing excellent customer service and courtesy with every UHC patient interaction. The CCA will efficiently and effectively handle incoming and outgoing telephone calls from patients and physician offices, route calls appropriately, schedule Medical, Dental, CPSP, Behavioral Health, Health Education, Enrollment and Optometry appointments. This position ensures that appropriate information is obtained in order to pre-register patients and schedule appointments. Additionally, this position is responsible for obtaining third party insurance information and demonstrates knowledge of UHC's scheduling guidelines and procedures.  

Responsibilities

Summary of Responsibilities:

  • Providing exceptional customer service to patients  
  • Answer incoming calls on a multi-line phone system
  • Schedules appointments per established guidelines and educates patients on all UHC services
  • Will ensure no patient is turned away. Will use all resources to secure an appointment for patient
  • Reports any potential patient concerns or complaints immediately to supervisor
  • Overall knowledge of the financial programs, registration and insurance verification
  • Registering patients for appointments; obtaining updated insurance and demographic information
  • Educate patients on everything they should bring with them to the appointment
  • Notifies the patient of any co-pays that are due at the appointment
  • Route calls to appropriate department or health center
Qualifications

QUALIFICATION REQUIREMENTS:

Education:

  • High School Graduate or equivalent. Associates Degree preferred.

License/Certification:

  • Possess a valid driver's license. 

Prior Experience:

  • Minimum two (2) years of experience in customer service and/or call center
  • Knowledge in scheduling or call center environment preferred

Skills:

  • Bi-Lingual (English/Spanish) is required.
  • Customer-service oriented
  • Excellent telephone etiquette
  • Excellent listening and Customer Service/Interpersonal skills.
  • Ability to handle sensitive and confidential information
  • Ability to articulate complex information
  • Flexibility and dependability
  • Demonstrated good problem-solving skills; sound judgment
  • Intermediate computer skills
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $22.00 an hour. Our salaries are dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes:

  • Medical, Dental, and Vision insurance with low premium cost
  • Paid time off and paid holidays
  • 401k plan with matching contribution
  • Educational Assistance
  • Employee discounts and more!
Employment Type: OTHER

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